Douglas McGregor “Theory X and Theory Y”

Question 1

Category

Answer 1

Behavioural Management

Question 2

Method

Answer 2

Based research on earlier writings of Fayol

Question 3

Conclusions

Answer 3

Managers think of employees using theory X, employees dislike work, lack ambition, are irresponsible, resistant to change and want to be led.

Theory Y contends people are willing to work, capable of self control, imaginative, creative and willing to accept responsibility

Question 4

Lasting Impact

Answer 4

Either way you look at it you create self-fulfilling prophecy
Managers treat their employees according to their beliefs and this reinforces their behavior

Lessons:
Get to know employees, identify their strengths, weaknesses and sources of enjoyment, what they want from work

Question 5

Examples

Answer 5

Betsy Holden, CEO of Kraft Foods