DRU Flashcards
1
Q
What is the DRU?
A
Damage Recovery Unit
2
Q
What does the DRU do?
A
They are out internal claims department. They pursue damages to our cars,
3
Q
Where are the DRU claims offices?
A
- Tulsa (Odyssey and airport locations)
- Fort Collins (home city)
- Gainesville
4
Q
What is the account that deductibles are logged to when collecting from a customer?
A
Account 2263
5
Q
What can you do to help the DRU?
A
- Confront the customer about damages
- Collect the customer’s deductible
- File a change of condition report on 1.0 and be detailed
