E-Business and M-Business Flashcards
(10 cards)
What is an E-business?
The online transaction of goods and services, and the transfer of funds through digital communications.
Advantages of e-business to the business
Conduct business 24/7.
Buy materials from global sources.
Expands market globally.
increased turnover and profits.
Disadvantages of e-business to the business
Competition increased.
Not suitable for some perishable goods.
Needs a well designed website.
Some customers don’t like to buy online.
Advantages of e-business to customer
Shop 24/7.
Access businesses worldwide.
More choice.
Maximum info on products.
Direct communication.
Disadvantages of e-business to customers
Trust in payment systems.
May not have internet access.
Security issues.
No guarantee of quality.
Difficult to return goods.
What is a M-business?
Refers to new business services and business models using mobile technologies such as smartphones.
Advantages of M-business to a business
Businesses can communicate with their customers immediately.
Businesses can accept new forms of payments, giving customers more options.
Businesses can develop new services that are more convenient, attracting new customers.
Disadvantages of M-business to a business
Businesses may have to invest in new hardware in order to make use of mobile technology.
New competition - many existing businesses will have to compete with new businesses that deliver services mainly using mobile technology.
Additional costs associated with staff training.
Advantages of M-business to customers
Mobile services can be more convenient.
Customers can access information about products on their devices, making them more informed consumers.
Mobile communications can make it easier to communicate with businesses.
Disadvantages of M-business to customers
Mobile date use can be expensive.
There may be increased security risks when using mobile technologies.
Constant communication from businesses can be unwelcome as some businesses sell their databases to third parties.
