EASY Flashcards
General Knowledge (25 cards)
Players may request a review of an individual round of casino play only if their claim meets any of the following criteria:
a) Claims that winnings were not paid, and that a bet was not returned.
b) Claims from games that experienced some sort of error that is costing them/or the casino money.
c) A players phone died during a slot game, or they lost WiFi connection during game play.
d) A & B
d) A & B
* Claims that winnings were not paid, and that a bet was not returned.
* Claims from games that experienced some sort of error that is costing them/or the casino money.
https://confluence.itspty.com/pages/viewpage.action?spaceKey=PSKB&title=How+to+Review+a+Casino+Claim
True or False:
Floor Support can reactivate a Poker dormant account if the account balance is below $999.
True https://confluence.itspty.com/display/PSKB/SOP%3A+Dormant+Accounts+Process
To which balance does the Free play winnings go to:
a) Freeplay winnings are added to the Bonus funds balance.
b) Freeplay winnings are added to Cash Funds.
c) Freeplay winnings are added to Locked Cash Funds.
d) None of the above
a) Freeplay winnings are added to the Bonus funds balance. (Old process)
https://confluence.itspty.com/display/PSKB/Balance+Breakdown
b) Freeplay winnings are added to Cash Funds (Current process)
https://confluence.itspty.com/display/PSKB/Free+Bets+101
True or False:
An AR to SUP for Non-posted transaction for a CC deposit needs to be raised when a player is charged by the bank but declined on our end. This should include the TID from DF, as well as a SS of the players Bank Statement that shows ‘’posted’ or ‘’processed’’.
True
https://confluence.itspty.com/display/PSKB/AR+By+Supervisor
To claim a Free Bet bonus, your account must meet four simple requirements: Which of the following statements is correct?
a) For the bonus to be added, your friend must sign up using your Referral link & Make a minimum deposit of $50.
b) You have been invited to the promotion or it is available to all customers & Referrals with same street address or IP address do not qualify.
c) For a deposit to be made to the players account & Using any bonus code.
d) The promotion is available to residents of the country or jurisdiction registered on the account & Your account is not opted out of promotions.
d) The promotion is available to residents of the country or jurisdiction registered on the account & Your account is not opted out of promotions.
https://help.betonline.ag/en/articles/185208-free-bets-101
True or False:
To start Refer-A-Friend process, the player must send the Referral link to their friend. This can be done through your Facebook or Twitter account, or directly to their email address.
True
https://help.betonline.ag/en/articles/185215-refer-a-friend-program
What is the time frame for overcharge fee claims?
a) 15 Days
b) 90 Days
c) 30 Days
d) None of the above
c) 30 Days
https://confluence.itspty.com/display/PSKB/How+To+Add+Overcharged+Fees
True or False:
Players can use their Cash boost on Sports, Casino, Racebook, and Poker.
True
https://confluence.itspty.com/display/PSKB/Claiming+Boosts+via+Telegram#ClaimingBoostsviaTelegram-UnclaimedCashBoost:LoginNotification
True or False:
Weekly Cash Boost reward is only available for players with VIP Rewards Program tier Silver or higher. Bronze tiers don’t qualify.
True
https://confluence.itspty.com/display/PSKB/VIP+Rewards+-+Weekly+Cash+Boost
True or False:
Internet wagers will receive up to 9% daily rebate. Telephone wagers will receive up to a 5% daily rebate.
True
https://help.betonline.ag/en/articles/185206-rebate-rules
Fill in the blanks: Minimum wager ______ via call center and $1 online.
a) $1
b) $5
c) $10
d) $25
d) $25
https://help.betonline.ag/en/articles/185155-betonline-rules (#2)
Advise the order in which casino bonus funds are used.
a) Freeplay, Locked cash Funds, Bonus Funds
b) Bonus Funds, Locked Cash Funds, Cash Balance
c) Locked Cash Funds, Bonus Funds, Cash Balance
d) Cash Funds, Bonus Funds, Cash Balance
c) Locked Cash Funds, Bonus Funds, Cash Balance
https://confluence.itspty.com/display/PSKB/Casino+Bonus+Wallet+-+FAQs#CasinoBonusWalletFAQs-Thegameusedmylockedcashfundsfirst.
Choose 2 reasons why you would transfer a query to Fraud.
a) Chargeback or refund on the account & Clients account has been blocked by fraud.
b) Unable to login to poker & Relationship explanation required.
c) Player has his HRPM blocked & Player asks to be transferred to the specialist.
d) Poker account is dormant & Player wants to update their profile information.
a) Chargeback or refund on the account & Clients account has been blocked by fraud.
https://confluence.itspty.com/display/PSKB/Fraud+Escalations
True or False:
A past post live bet is when a bet is placed on an erroneous line. All lines determined to have been available past post will be settled “No Action”.
True
https://help.betonline.ag/en/articles/185177-live-betting-rules
Where can Players Use the Cash Boost?
a) Racebook and Sports
b) Sports and Casino
c) Racebook and Poker
d) All of the above
b) Sports and Casino
https://confluence.itspty.com/display/PSKB/Claiming+Boosts+via+Telegram#ClaimingBoostsviaTelegram-GeneralInformation
True or False:
These are the 3 reasons per the SOP why we cannot delete a wager.
* The game/event has already started.
* Wager is older than 90 days.
* The deletion request is a Live or E-sports wager.
True
https://confluence.itspty.com/display/PSKB/Wager+Deletion+Requests
True or False:
Poker transfers can only be performed by Floor Support, Service Plus, or Solutions teams as per Management.
True
https://confluence.itspty.com/display/PSKB/Poker+Transfer+Funds
True or False:
All players must claim Boosts via Telegram or contact customer support, so we may provide the link for the Boost to be claimed.
False
https://confluence.itspty.com/display/PSKB/Claiming+Boosts+via+Telegram
Which of the following does not apply to the UEFA Champions League - Red Card Refund promotion?
a) Refunds will be up to a maximum of $50
b) Refund will be created 48 hours after the match ends.
c) Players need to place a real money wager on the Spread or 3-way Money Line.
d) All of the above.
b) Refund will be created 48 hours after the match ends.
https://confluence.itspty.com/display/PSKB/UEFA+Champions+League+-+Red+Card+Refund
When a player claims a poker welcome bonus. What are the requirements for this bonus to be released?
a. Complete the rollover.
b. It is awarded as cash with no requirements
c. For every $50 generated in rake, $5 gets added to the cash balance.
d. Can be exchanged for tickets.
c. For every $50 generated in rake, $5 gets added to the cash balance.
https://www.betonline.ag/promotions/deposit/100-poker-welcome-bonus
What are the Cash Boost benefits?
a. No Rollover
b. Available to all players worldwide
c. Only available for USA and Canada players
d. A & B are correct
d. A & B are correct
https://confluence.itspty.com/display/PSKB/Claiming+Boosts+via+Telegram#ClaimingBoostsviaTelegram-GeneralInformation
In Football, which are correct?
a. Bets are considered official after 55 minutes of play.
b. Wagers on both full-game and second-half lines include overtime scoring.
c. Bets on fourth-quarter lines DO NOT include overtime scoring.
d. All of the above
d. All of the above
https://help.betonline.ag/en/articles/185191-football-rules
What deposit method has a processing time of 15 business days, $300 minimum, and $9,000 maximum?
a. Bank Wire.
b. Cashier’s Check
c. Money Order
d. None of the above
c. Money Order
https://confluence.itspty.com/pages/viewpage.action?pageId=88614462#DepositLimits/Fees/Frequency-BankRelated
Which method is available in Canada for all brands except LVG?
a. Cash Delivery
b. Interact-E transfer
c. MoneyGram
d. All methods are available
a. Cash Delivery
https://confluence.itspty.com/pages/viewpage.action?pageId=88614811
