MEDIUM Flashcards
General Knowledge (25 cards)
What is PK wager?
a) PK is when the spread wager turns into a moneyline.
b) A PK stands for pick em It is a point spread in which the team selected neither gets points removed nor added.
c) A game where no team is favored. The player takes a pick and lays 11 to 10.
d) A wager on a specific aspect of an event such as the number of field goals, free throws, etc., that will be made during a game.
b) A PK stands for pick em It is a point spread in which the team selected neither gets points removed nor added.
https://confluence.itspty.com/pages/viewpage.action?pageId=135939331
Choose the examples of prop wagers from the list below:
a) How many field goals will be made.
b) Number of completed passes, and how many yards a player gains.
c) Total touchdowns scored, and Total turnovers in a game.
d) All of the above
d) All of the above
https://confluence.itspty.com/display/PSKB/Props
What’s the amount a player would get if they used the WELCOME Sportsbetting bonus and deposited $750?
The Free Bet credit issued will be equal to 50% of the amount of your first-ever deposit, up to the maximum of $250.
https://www.sportsbetting.ag/promotions/deposit/sportsbetting-welcome-offer
What is the holding time for a payout when the deposit was made by ECheck?
a) 3 days
b) 7 business days
c) 3 business days
d) 7 days
b) 7 business days
https://help.betonline.ag/en/articles/185143-withdrawal-rules
Fill in the blanks for the overcharge explanation below:
“We’re sorry for the overcharge. This may happen due to _______ _______ since many of our payments go through ___________ __________. We don’t cover foreign currency conversion fees, but if you’re ever _______ ______ than you deposit, let us know, and we’ll help.”
exchange rates, international processors, charged more
https://confluence.itspty.com/display/PSKB/How+To+Add+Overcharged+Fees
If a player complains about their ‘monthly boost amount being too low’, what should you do?
a) Verify the amount received and check for payouts.
b) Check the list of qualifying boost players on Newsflash.
c) Assure the player the amount is correct.
d) A & B
d) A & B
Verify the amount received and check for payouts.
Check the list of qualifying boost players on Newsflash.
https://confluence.itspty.com/display/PSKB/Boost+Complaints
True or False:
In a Superfecta, the player must pick the first four finishing horses in the correct order of their finish.
True
https://confluence.itspty.com/display/PSKB/Racebook#Racebook-HorseRacing101
A category called “Bonus Eligible Games” has been added to the casino lobby and players can click “View All” to see the list of games. Show us the 2 links where these can be located for any of our SAC (stand-alone casino) brands. (Both pages should be open when you have the answer).
Applicable links:
WC: https://www.wildcasino.ag/games/bonus-eligible-games
SS: https://www.superslots.ag/games/bonus-eligible-games
QB: https://www.queenbeecasino.ag/games/bonus-eligible-games
HR: https://www.highrollercasino.ag/games/bonus-eligible-games
GC: https://www.gamingcity.com/games/bonus-eligible-games
https://confluence.itspty.com/display/PSKB/Casino+Bonus+Wallet+-+FAQs#CasinoBonusWalletFAQs-BonusEligibleGamesSearch
Player contacts on 11/03/25, claiming that she made two deposits of $55.75 on 10/03/25, but was only credited for one. You reviewed the account and confirmed her claim, select the next step to assist the player:
a) Ask the player for a BS reflecting the completed/processed transactions charged for the amount in question to review.
b) Advise that pending chargers should be post back into their account.
c) Allow more time for the deposit to post.
d) A & B
a) Ask the player for a BS reflecting the completed/processed transactions charged for the amount in question to review.
https://confluence.itspty.com/pages/viewpage.action?pageId=65485231
Complete the statement: Winners of the 2025 Bracket Madness Contest accumulating prizeo will receive their winnings by __?
Winners will receive their prize money by 6:00 pm ET on Wednesday, April 9th, 2025.
https://www.betonline.ag/contests
https://confluence.itspty.com/display/PSKB/%24200%2C000+Bracket+Madness+Contest+Presale+is+live?preview=/312961606/312961605/200K_2025_Bracket_Madness_Contest_Rules.docx
Which of the following is true for Parlays?
a) Futures bets can be included in parlays.
b) Prop bets can be combined into a parlay outside of the Props Builder tool.
c) A player may not play both sides of the game (betting on Team A and Team B).
d) All of the above.
c) A player may not play both sides of the game (betting on Team A and Team B).
https://confluence.itspty.com/display/PSKB/Parlays
https://help.betonline.ag/en/articles/185199-all-about-parlays
True or False:
Unless otherwise stated on OPCRM, claims under $50 can be processed as an adjustment back to players without having to wait until the casino review is finished.
True
https://confluence.itspty.com/display/PSKB/How+to+Review+a+Casino+Claim
True or False:
Book to book transfers for WC and SS players are available for players in all countries, free of charge.
True
https://confluence.itspty.com/pages/viewpage.action?pageId=231769920
True or False:
OPCRM updates players’ status to VIP: YES if they reach Diamond 1 or higher tier. This VIP status is the same as traditional VIP players.
False
https://confluence.itspty.com/display/PSKB/VIP+Rewards+Program+BOL
True or False:
We refer to a “mixed balance funds” bet as a bet that was placed with a combination of Locked Cash Funds and/or Bonus Funds with Cash Funds.
True
https://confluence.itspty.com/display/PSKB/Balance+Breakdown
Which category tracks qualify for Rebates?
a. Categories A, B & C
b. Categories A, B & D
c. Categories B, C & D
d. All categories qualify for Rebates
a. Categories A, B & C
https://help.betonline.ag/en/articles/185206-rebate-rules
https://help.betonline.ag/en/articles/185210-track-limits
Which vendors do not allow players to see their Round IDs?
a. Bgaming, Dragon Gaming, ViG, Freshdeck.
b. Betsoft/Nucleus, Arrow, Bgaming, ViG.
c. ViG, Freshdeck, PureRnG, BetGamesTv.
d. Bgaming, Betsoft/Nucleus, Rival, Arrow.
d. Bgaming, Betsoft/Nucleus, Rival, Arrow.
https://confluence.itspty.com/pages/viewpage.action?pageId=136194117
True or False:
These are the steps to follow when a player has met the RO of their bonus but it has not released yet:
* Ask the player to click the “Collect Winnings” button in the game.
* Have the player check for an Open Bonus Round. If open, ask the player to close it.
* If the steps above don’t work:
o Advise player to perform TS
o At no point should an AR be raised
False
https://confluence.itspty.com/display/PSKB/Casino+Bonus+Wallet+-+FAQs#CasinoBonusWalletFAQs-BonusFundsNotReleased
Which of the following ists all valid reasons for changing a poker nickname?
a) Doesn’t like nickname, wants something new, typo in nickname, contains personal details.
b) Newbie, no longer wants nickname, contains personal details, reactivated account from dormant.
c) Typo in nickname, is not cool enough and gets bullied.
d) Newbie, contains Personal Details, Harassment Claims, Inappropriate or Offensive.
d) Newbie, contains Personal Details, Harassment Claims, Inappropriate or Offensive.
https://confluence.itspty.com/display/PSKB/Nickname+Change+Requests
True or False:
VIP Hosts can edit a players bonus amount.
False
https://confluence.itspty.com/display/PSKB/How+To+Issue+a+Level+Up+Bonus+Manually+in+Bocato
When a player disconnects from a Live Casino Round without completing it, what happens to the player’s bet?
a. Is refunded.
b. The bet is considered not official.
c. Continues in play as it would in a land based casino resulting in a win, loss, or push.
d. It is an automatic loss.
c. Continues in play as it would in a land based casino resulting in a win, loss, or push.
https://help.betonline.ag/en/articles/185232-live-casino-rules
Fill in the blanks: Our Take the Prize promo runs from ___ to ____.
Our Take the Prize promo runs from Friday to Sunday at 11:59 PM ET.
https://www.wildcasino.ag/promotions/take-the-prize
Where in poker can players use BM currency (Bonus Money)
a. Cash tables
b. Casino in Poker
c. Tournaments
d. All of the above
b. Casino in Poker
https://confluence.itspty.com/display/PSKB/Poker+Bonus+Types
Where can the players view their obtained rewards?
a. My Account > Promotions
b. My Account > Bet History
c. My account > Transactions
d. Players can’t see their obtained rewards
c. My account > Transactions
https://confluence.itspty.com/display/PSKB/Claiming+Boosts+via+Telegram#ClaimingBoostsviaTelegram-HowtoReviewVIPCashBoosts
