Employee and Family Assistance Program (EFAP)

Question 1

The EFAP provider for the Service, Shepell∙fgi, is contracted to provide assistance to who?

Answer 1

• active members (full-time, part-time and temporary), their spouse/partner and dependents
• retirees, their spouse/partner
• auxiliary members (critical incident stress only)
• lifeguards (critical incident stress only)

Question 2

When it is determined, within the established guidelines, that any of the above noted require professional assistance, the cost of such services is borne by who?

Answer 2

The employer