Engineering Management Flashcards by Christian Jaimie Rejano

Management is:

An art

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Engineering is:

A science

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Engineers can become good managers only through
__________.
 A. Experience
 B. Taking master degree in management
 C. Effective career planning
 D. Trainings

Effective career planning

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If you are an engineer wanting to become a manager,
what will you do?
 A. Develop new talents
 B. Acquire new values
 C. Broaden your point of view
 D. All of the above

D. All of the above

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When engineer enters management, what is the most
likely problem he finds difficult to acquire?
 A. Learning to trust others
 B. Learning how to work through others
 C. Learning how to take satisfaction in the work
of others
 D. All of the above

D. All of the above

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What management functions refers to the process of
anticipating problems, analyzing them, estimating their
likely impact and determining actions that will lead to the
desired outcomes and goals?
 A. Planning
 B. Leading
 C. Controlling
 D. Organizing

Planning

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What management function involves selecting
candidates and training personnel?
 A. Organizing
 B. Staffing
 C. Motivating
 D. Controlling

Staffing

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What management function involves orienting
personnel in the most effective way and channeling
resources?
 A. Directing
 B. Planning
 C. Organizing
 D. Leading

Directing

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What refers to the establishing interrelationships
between people and things in such a way that human
and materials resources are effectively focused toward
achieving the goal of the company?
 A. Planning
 B. Leading
 C. Controlling
 D. Organizing

Organizing

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What refers to the collection of the tolls and
techniques that are used on a predefined set of inputs to
produce a predefined set of outputs?
 A. Project Management
 B. Engineering Management
 C. Management
 D. Planning

Project Management

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Actual performance normally is the same as the
original plan and therefore it is necessary to check for
deviation and to take corrective action. This action refers
to what management function?
 A. Organizing
 B. Planning
 C. Controlling
 D. Staffing

Controlling

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Which is NOT an element of project management
process?
 A. Data and information
 B. Research and development
 C. Decision making
 D. Implementation and action

Research and development

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What refers to management function which is to
encourage others to follow the example set for them,
with great commitment and conviction?
 A. Staffing
 B. Motivating
 C. Controlling
 D. Leading

Leading

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What refers to a principal function of lower
management which is to instill in the workforce a
commitment and enthusiasm for pursuing the goals of
the organization?
 A. Directing
 B. Motivating
 C. Staffing
 D. Controlling

Motivating

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What is the most essential attribute of a project
manager?
 A. Leadership
 B. Charisma
 C. Communication skill
 D. Knowledge

Leadership

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In project management, what provides a simple yet
effective means of monitoring and controlling a project at
each stage of its development?
 A. R & D model
 B. Project feasibility
 C. Life cycle model
 D. All of the above

Life cycle model

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In project management O & M stands for:
 A. Operation and Manpower
 B. Operation and Maintenance
 C. Operation and Management
 D. Operation and Mission

Operation and Maintenance

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What project life cycle model is the most relevant for
information technology project?
 A. Morris model
 B. Waterfall model
 C. Incremental release model
 D. Prototype model

Waterfall model

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In project management, “R & D” stands for:
 A. Retail Distribution
 B. Research and Development
 C. Repair and Develop
 D. Reduce and Deduce

Research and Development

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Project integration management involves which of
the following processes?
 A. Project plan development
 B. Project plan execution
 C. Integrated change control
 D. Quality planning

Quality planning

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Project quality management involves all of the
following processes except:
 A. Quality planning
 B. Quality assurance
 C. Quality Control
 D. Quality feature

Quality feature

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What is defined as an organized method of providing
past, present, and projected information on internal
operations and external intelligence for use in decisionmaking?
 A. Electronic Data Processing Systems
 B. Management Information System
 C. Central Processing System

Management Information System

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Strategic planning is undertaken in which
management level?
 A. Lower management level
 B. Middle management level
 C. Top management level
 D. Lowest management level

Top management level

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A project management must be very good in which of
the following skills?
 A. Communication skills
 B. Human relationship skills
 C. Leadership skills
 D. All of the above

 D. All of the above

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What is the advantage of free-rein style of leadership?  A. Little managerial control and high degree of risk  B. Time consuming and cost ineffective  C. Little ideas from subordinate in decisionmaking  D. All of the above

Little managerial control and high degree of risk

Middle management level undertakes what planning activity?  A. Intermediate planning  B. Strategic planning  C. Operational planning  D. Direct planning

Intermediate planning

The process of partitioning an organization into subunits to improve efficiency is known as __________.  A. Division of labor  B. Segmentation  C. Departmentalization  D. Territorialization

Departmentalization

For a project manager to achieve his given set of goals through other people, he must have a good __________.  A. Interpersonal skills  B. Communication skills  C. Leadership  D. Decision- making skills

Interpersonal skills

27. If you are appointed as a division manager, your first task is most likely to  A. Set goals  B. Determine the resources needed  C. Set a standard  D. Develop strategies and tactics

Set goals

What is defined as the process of planning, organizing, and controlling operations to reach objective efficiently and effectively?  A. General Management  B. Engineering Management  C. Production Management  D. Operations Management

Operations Management

What type of conflict do managers encounter when there is disagreement on issues of territorial power or hidden agenda?  A. Technical opinion conflict  B. Politics  C. Ambiguous roles  D. Managerial procedure conflict

Politics

By departmentalization of an organization, it decentralizes __________?  A. Authority  B. Responsibility  C. Accountability  D. All of the above

 A. Authority  B. Responsibility  C. Accountability  D. All of the above

What type of committee companies or corporations created for a short term purpose only?  A. Interim committee  B. Temporary committee  C. Standing committee  D. Ad hoc committee

Ad hoc committee

What refers to a description of whether the objectives are accomplished?  A. Efficiency  B. Effectiveness  C. Ability to manage  D. Decision- making ability

Effectiveness

An engineering is required to finish a certain engineering job in 20 days. He is said to be __________ if he finished the job within the required period of 20 days  A. Efficient  B. Effective  C. Reliable  D. Qualified

Effective

If an engineer provides less input (labor and materials) to his project and still come out with the same output, he is said to be more __________.  A. Managerial skill  B. Economical  C. Effective  D. Efficient

Efficient

To determine a qualified applicant, the engineer manager will subject the applicant to a test that is used to measure a person’s current knowledge of a subject?  A. Interest test  B. Aptitude test  C. Performance test  D. Personality test

Performance test

When structuring an organization, the engineer manager must be concerned with the determining the scope of words and how it is combined in a job. This refers to __________.  A. Division of labor  B. Delegation of authority  C. Departmentation  D. Span of control

Division of Labor

When a consultant or specialist gives advice to his superior, he is using what type of authority?  A. Top authority  B. Line authority  C. Staff authority  D. Functional authority

Staff Authority

What type of authority refers to a specialist’s right to oversee lower level personnel involved in the project regardless of the personnel’s assignment in the organization?  A. Top authority  B. Line authority  C. Staff authority  D. Functional authority

Functional authority

What type of training is a combination of on-the-job training and experience with classroom instruction in particular subject?  A. On-the-job training  B. Vestibule school  C. Apprenticeship program  D. In-basket

Apprenticeship program

When structuring an organization, the engineer must be concerned with the grouping of related jobs, activities, or processes into major organizational subunits. This refers to:  A. Division of labor  B. Delegation of authority  C. Departmentation  D. Span of control

Departmentation

Which technique will the manager use when evaluating alternative using qualitative evaluation?  A. Comparison technique  B. Intuition and subjective judgment  C. Rational technique  D. Analytical technique

Intuition and subjective judgment

Which technique will the manager use when evaluating alternative using quantitative evaluation?  A. Rational and analytical techniques  B. Intuition and subjective judgment  C. Comparison in number technique  D. Cost analysis

Rational and analytical techniques

What refers to the strategic statement that identifies why an organization exists, its philosophy of management, and its purpose as distinguished from other similar organizations in terms of products, services and markets?  A. Corporate mission  B. Corporate vision  C. Corporate character  D. Corporate identity

Corporate mission

What refers to a process of influencing and supporting others to work enthusiastically toward achieving objectives?  A. Power  B. Leadership  C. Teamwork  D. Charisma

Power

What describes how to determine the number of service units that will minimize both customer’s waiting time and cost of service?  A. Queuing theory  B. Network model  C. Sampling theory  D. Simulation

Queuing theory

What refers to the rational way to conceptualize, analyze and solve problems in situations involving limited or partial information about the decision environment?  A. Sampling theory  B. Linear programming  C. Decision theory  D. Simulation

Decision theory

What is quantitative technique where samples of populations are statistically determined to be used for a number of processes, such as quality control and marketing research?  A. Sampling theory  B. Linear programming  C. Statistical decision theory  D. Simulation

Sampling theory

The engineer manager must be concern with the needs of his human resources. What refers to the need of the employees for food, drinks, and rest?  A. Physiological need  B. Security need  C. Esteem need  D. Self - actualization need

Physiological need

What refers to the learning that is provided in order to improve performance on the present job?  A. Training  B. Development  C. Vestibule  D. Specialized courses

Training

What technique is best suited for projects that contain many repetitions of some standard activities?  A. Benchmark job technique  B. Parametric technique  C. Modular technique  D. Non- modular technique

Benchmark job technique

What type of organization structure in which each project is assigned to a single organizational unit and the various functions are performed by personnel within the unit?  A. Functional organization  B. Territorial organization  C. Process organization  D. Product organization

D. Product organization

What organizational structure is based on the assumption that each unit should specialize in a specific functional area and perform all of the tasks that require its expertise?  A. Functional organization  B. Territorial organization  C. Process organization  D. Product organization

A. Functional organization

What organizational structure provides a sound basis for balancing the use of human resources and skills?  A. Functional organization  B. Matrix organization  C. Process organization  D. Product organization

Matrix organization

In which type of organization where the structure can lead to a “dual boss” phenomenon?  A. Functional organization  B. Matrix organization  C. Process organization  D. Product organization

Matrix organization

Which one is a disadvantage of a matrix organization?  A. Dual accountability of personnel  B. Conflicts between project and functional managers  C. Profit-and-loss accountability difficult  D. Inefficient use of specialist

Inefficient use of specialist

Which one is an advantage of a functional organization?  A. Efficient use of technical personnel  B. Rapid reaction time possible  C. Career continuity and growth of technical personnel  D. Good technology transfer between projects

Rapid reaction time possible

Which one is an advantage of a matrix organization?  A. Rapid reaction organization  B. Adaptation to changing environment  C. State-of-the-art technology  D. Better utilization of resources

Rapid reaction organization

Which one is a disadvantage of a projectized organization?  A. Uncertain technical direction  B. Inefficient use of specialist  C. Insecurity regarding future job assignments  D. Slower work flow

Slower work flow

Which one is an advantage projectized organization?  A. Efficient use of technical personnel  B. Good project schedule and cost control  C. Single point for customer contact  D. Rapid reaction time possible

Efficient use of technical personnel

What is NOT a factor to be taken into consideration when selecting an organizational structure for managing projects?  A. Overhead cost  B. Type of technology used  C. Location of the project  D. Level of uncertainty in projects

Location of the project

In what type of organization where a project manager is held responsible for completion of the project and is often assigned a budget?  A. Functional organization  B. Matrix organization  C. Projectized organization  D. Project coordinated organization

Matrix organization

Which one is disadvantage of a functional organization?  A. Weak customer interface  B. Weak project authority  C. Inefficient use of specialist  D. Slower work flow

Inefficient use of specialist

In selecting an organizational structure, which of the following is not a criterion?  A. Finance and accounting  B. Customer relation  C. Location  D. Technology

Location

If a project have multidimensional goals, the project manager often use his __________ to reach a compromise solution.  A. Leadership  B. Tradeoff analysis skill  C. Authority  D. Decision-making skill

Tradeoff analysis skill

What is the major activity of the project support office?  A. Administrative support for projects  B. Support for tools and techniques  C. Overall project management support  D. Project management via the internet

Administrative support for projects

Who is responsible for ensuring that the project is completed successfully as measured by time, cost, performance and stakeholder satisfaction?  A. Functional manager  B. Project manager  C. Chief engineer  D. Department supervisor

Project manager

What is the major activity of the project office?  A. Administrative support for projects  B. Support for tools and techniques  C. Overall project management support  D. Project management via internet

Overall project management support

What is an important tool for the design and implementation of the project’s work content?  A. Linear responsibility chart  B. Gantt chart  C. Life cycle model  D. Project design chart

Linear responsibility chart

What chart summarizes the relationships between project stakeholders and their responsibilities in each project element?  A. Linear responsibility chart  B. Matrix responsibility chart  C. Responsibility interface matrix  D. All of the above

All of the above

What network model enables engineer managers to schedule, monitor, and control large and complex projects by employing three time estimate for each activity?  A. Forecasting  B. Critical path method  C. Program evaluation review technique  D. Simulation

Program evaluation review technique

What network model enables engineer managers to schedule, monitor, and control large and complex projects by using only one time factor per activity?  A. Forecasting  B. Critical path method  C. Program evaluation review technique  D. Simulation

Critical path method

For a project manager to have an effective means of identifying and communicating the planned activities and their interrelationships, he must use a network technique. One of the network techniques is commonly known as CPM. What does CPM stands for?  A. Critical plan method  B. Critical path method  C. Critical project method  D. Coordinated plan method

Critical path method

For a project manager to have an efficient means of identifying and communicating the planned activities and their interrelationships, he must use a network technique. One of the network techniques is commonly known as PERT. What does Pert stands for?  A. Project evaluation review technique  B. Program evaluation review technique  C. Path evaluation review technique  D. Program execution review technique

Program evaluation review technique

What is the benefit of using PERT/CPM network as integral component of project management?  A. They furnish a consistent framework for planning, scheduling, monitoring and controlling project.  B. They illustrate the interdependencies of all tasks  C. They can be used to estimate the expected project completion dares as well as the probability that the project will be completed by a specific date  D. All of the above

All of the above

In what year was PERT developed?

1958

The CPM was developed by Rand and Walker in what year?

1957

In Morris life cycle model, a project is divided into how many stages to be performed in sequence?

Risk management is:  A. Risk avoidance  B. Controlling risk  C. To gain opportunities  D. All of the above

Controlling Risk

What is the first stage in the life cycle of a project using Morris model?  A. Planning and design  B. Feasibility  C. Production  D. Turnover and startup

Feasibility

What technique a manager must use if he decides to absorb the risk in the project?  A. Create buffer in the form of management reserve or extra time in schedule  B. Use a different technology  C. Use a different supplier  D. Buying insurance

Create buffer in the form of management reserve or extra time in schedule

Buying insurance is a form of:  A. Risk elimination  B. Risk reduction  C. Risk sharing  D. Risk absorption

Risk Sharing

What refers to any technique used either to minimize the probability of an accident or to mitigate its consequences?  A. Reliability management  B. Risk management  C. Quality assurance management  D. Project assurance management

Risk management

Who is responsible for running a department so that all his customers are served efficiently and effectively?  A. Area manager  B. Sales manager  C. Functional manager  D. Project manager

Functional manager

What refers to the techniques that encompass risk assignment and the inclusive evaluation of risk, costs and benefits of alternative projects or policies?  A. Risk management  B. Risk-benefit analysis  C. Benefit management  D. Uncertainty analysis

Risk-benefit analysis

What is measured by the amount of resources that a manager can allocate without the need to get an approval from his or her manager?  A. Responsibility  B. Leadership  C. Authority  D. Tradeoff skill

Authority

What is defined as a course of action aimed at ensuring that the organization will achieve its objectives?  A. Goal  B. Strategy  C. Program  D. Plan

Strategy

When there is a degradation of service provided by the company to clients, it is a sign that the engineer manager in-charge:  A. Lacks leadership skill  B. Has inadequate control  C. Has poor organization  D. Has no proper planning

Has inadequate control

What principal element of uncertainty refers to a measure of the relevance of available information to the problem at hand?  A. Statistical confidence  B. Tolerance  C. Incompleteness of the data  D. Ambiguity in modeling the problem

Tolerance

One of the mnemonic management tool used is the SMEAC. What does the acronym SMEAC stands for?

Situation, Mission, Execution, Administration, Communication

In the management tools, SMEAC, where A stands for administration, which is the appropriate question will the manager ask?  A. What do we need to get it done?  B. What are we aiming to do?  C. How are we going to do it?  D. What is the operation environment?

What do we need to get it done?

In project management, what is usually the first step underlying in the process of performing a project?  A. Select appropriate performance measures  B. Define the goals of the project and their relative importance  C. Identify a need for a product or service  D. Develop a technological concept

Identify a need for a product or service

In the process of performing a project, after the need for a product or service is identified, what is usually the next step?  A. Define the goals of the project and their relative importance  B. Develop a budget  C. Develop a schedule  D. Develop the technological concept

Define the goals of the project and their relative importance

What is usually the last step in the process of performing a project?  A. Select appropriate performance measures  B. Implement a plan  C. Monitor and control the project  D. Evaluate project success

Evaluate project success

To consider the consequence of uncertainly on project management, laws on project management are developed. One of which is “A careless planned project will take __________ times longer to complete than expected”.

In the typical functional organization hierarchy, the chief engineer is under the __________.  A. Finance manager  B. Manufacturing manager  C. General manager  D. Marketing manager

General Manager

What is a diagram of the organization’s official positions and formal lines of authority called?  A. Organization chart  B. Authority chart  C. Policy chart  D. Control chart

Organization Chart

Defined as the creative problem solving process of planning, organizing, leading, and controlling an organization’s resources to achieve its mission and objectives.  A. Management  B. Planning  C. Organizing  D. Supervision

Management

What is defined as the process of identifying and choosing alternative courses of action in a manner appropriate to the demands of the situations?  A. Sampling theory  B. Alternative-analysis  C. Problem-solving  D. Decision-making

Decision Making

What refers to the activity of incorporating the technical know how with the ability to organize and coordinate workforce, materials, equipment and all other resources including money?  A. Engineering management  B. Engineering technology  C. Technical manger  D. General management

Engineering Management

Refers to the activity combining “technical knowledge with the ability to organize and coordinate worker power, materials, machinery, and money.”  A. Engineering Management  B. Engineering Materials  C. Engineering Organization  D. Engineering Club

Engineering Management

The following are considered as functions of an engineer except  A. Testing  B. Construction  C. Sales  D. Physical Education

Physical Education

A function of an engineer where the engineer is engaged in the process of learning about nature and codifying this knowledge into usable theories.  A. Research  B. Design and Development  C. Testing  D. Manufacturing

Research

A function of an engineer where the engineer is either directly in charge of the construction personnel or may have responsibility for the quality of the construction process.  A. Construction  B. Sales  C. Consulting  D. Government

Construction

A function of an engineer where the engineer undertakes the activity of turning a product concept to a finished physical term.  A. Research  B. Manufacturing  C. Testing  D. Design and Development

Design and Development of

A function of an engineer where the engineer works in a unit where new products or parts are tested for workability.  A. Research  B. Design and Development  C. Testing  D. Manufacturing

Testing

A function of an engineer where the engineer is directly in charge of production personnel or assumes responsibility for the product.  A. Research  B. Design and Development  C. Testing  D. Manufacturing

Manufacturing

Defined as the process of identifying and choosing alternative courses of action in a manner appropriate to the demands of the situation.  A. Decision Making  B. Engineering Management  C. Initiative  D. Problem solving

Decision Making

The first step in Decision making process is to  A. Analyze environment  B. Diagnose problem  C. Make a choice  D. Articulate problem or opportunity

Diagnose Problem

The last step in decision making process is to  A. Analyze environment  B. Make a choice  C. Diagnose problem  D. Evaluate and adapt decision results

Evaluate and adapt decision results

Refers to evaluation of alternatives using intuition and subjective judgment.  A. Quantitative evaluation  B. Qualitative evaluation  C. Relative evaluation  D. Subjective evaluation

Qualitative Evaluation

Refers to the management function that involves anticipating future trends and determining the best strategies and tactics to achieve organizational objectives.  A. Management  B. Planning  C. Organizing  D. Supervision

Planning

Refers to evaluation of alternatives using any technique in a group classified as rational and analytical.  A. Quantitative evaluation  B. Qualitative evaluation  C. Relative evaluation  D. Subjective evaluation

Quantitative evaluation

The top management of any firm is involved in this type of planning.  A. Operational Planning  B. Intermediate Planning  C. Strategic planning  D. Secondary Planning

Strategic planning

Refers to the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals.  A. Operational Planning  B. Intermediate Planning  C. Strategic planning  D. Secondary Planning

Strategic planning

Refers to the process of determining the contributions that subunits can make with allocated resources.  A. Operational Planning  B. Intermediate Planning  C. Strategic planning  D. Secondary Planning

Intermediate Planning

This type of planning is undertaken by middle management.  A. Operational Planning  B. Intermediate Planning  C. Strategic planning  D. Secondary Planning

Intermediate Planning

This type of planning is a responsibility of lower management.  A. Operational Planning  B. Intermediate Planning  C. Strategic planning  D. Secondary Planning

Operational Planning

Refers to the process of determining how specific tasks can best be accomplished on time with available resources.  A. Operational Planning  B. Intermediate Planning  C. Strategic planning  D. Secondary Planning

Operational Planning

This is the written document or blueprint for implementing and controlling an organization’s marketing activities related to particular marketing strategy.  A. Marketing Plan  B. Financial Plan  C. Production Plan  D. Short-range plans

Marketing Plan

This is a written document that states the quantity of output a company must produce in broad terms and by product family.  A. Marketing Plan  B. Financial Plan  C. Production Plan  D. Short-range plans

Production Plan

A function of an engineer where the engineer assists the company’s customers to meet their needs, especially those that require technical expertise.  A. Construction  B. Government  C. Consulting  D. Sales

Sales

A function of an engineer where the engineer may find employment in the government performing any of the various tasks in regulating, monitoring, and controlling the activities of various institutions, public or private.  A. Construction  B. Sales  C. Government  D. Consulting

Government

It is a document that summarizes the current financial situation of the firm, analyzes financial needs, and recommends a direction for financial activities.  A. Marketing Plan  B. Financial Plan  C. Production Plan  D. Short-range plans

Financial Planning

A function of an engineer where the engineer works as consultant of any individual or organization requiring his services.  A. Construction  B. Sales  C. Consulting  D. Government

Consulting

It is a document that indicates the human resource needs of a company detailed in terms of quantity and quality and based on the requirements of the company’s strategic plan.  A. Marketing Plan  B. Financial Plan  C. Production Plan  D. Human Resource Management Plan

Human Resource Management Plan

These are plans that describe the exact series of actions to be taken in a given situation.  A. Policies  B. Procedures  C. Guidelines  D. Rules

Procedures

A function of an engineer where the engineer gets employment in a school and is assigned as a teacher of engineering courses.  A. Teaching  B. Government  C. Management  D. Consulting

Teaching

A function of an engineer where the engineer is assigned to manage groups of people performing specific tasks. A. Teaching B. Government C. Management D. Consulting

Management

These are plans intended to cover a period of less than one year. First-line supervisors are mostly concerned with these planes.  A. Short-range plans  B. Long-range plans  C. Standing Plans  D. Single-Use Plans

Short Range plans

These are broad guidelines to aid managers at every level in making decisions about recurring situations or function.  A. Policies  B. Procedures  C. Guidelines  D. Rules

Policies

These are plans covering a time span of more than one year. These are mostly undertaken by middle and top management.  A. Short-range plans  B. Long-range plans  C. Standing Plans  D. Single-Use Plans

Long Range plans

Specifically developed to implement courses of action that are relatively unique and are unlikely to be repeated.  A. Short-range plans  B. Long-range plans  C. Standing Plans  D. Single-Use Plans

Single Use Plans

A management function which refers to the structuring of resources and activities to accomplish objectives in an efficient and effective manner.  A. Organizing  B. Planning  C. Supervising  D. Structure

Organizing

A plan which sets forth the projected expenditure for a certain activity and explains where the required funds will come from.  A. Project  B. Budget  C. Program  D. Financial Statement

Budget

This type of organization is very effective in similar firms especially “single business firms where key activities revolve around well-defined skills and areas of specialization”.  A. Functional Organization  B. Product or Market Organization  C. Matrix Organization  D. Divisible Organization

Functional Organization

This refers to the organization of a company by a division that brings together all those involved with a certain type of product or customer.  A. Functional Organization  B. Product or Market Organization  C. Matrix Organization  D. Divisible Organization

Product or Market Organization

Plans that are used again and again and they focus on managerial situations that recur repeatedly.  A. Short-range plans  B. Long-range plans  C. Standing Plans  D. Single-Use Plans

Standing plans

These are statements that either require or forbid a certain action.  A. Policies  B. Procedures  C. Guidelines  D. Rules

Rules

A plan that is usually more limited in scope than a program and is sometimes prepared to support a program.  A. Project  B. Budget  C. Program  D. Financial Statement

Project

A plan designed to coordinate a large set of activities.  A. Project  B. Budget  C. Program  D. Financial Statement

Program

This is appropriate for a large corporation with many product lines in several related industries.  A. Functional Organization  B. Product or Market Organization  C. Matrix Organization  D. Divisible Organization

Product or Market Organization

The arrangement or relationship of positions within an organization.  A. Organizing  B. Planning  C. Supervising  D. Structure

Structure

This is a form of departmentalization in which everyone engaged in one functional activity, such as engineering or marketing, is grouped into one unit.  A. Functional Organization  B. Product or Market Organization  C. Matrix Organization  D. Divisible Organization

Functional Organization

A specialist’s right to oversee lower level personnel involved in that specialty, regardless of where the personnel are in the organization.  A. Line authority  B. Staff authority  C. Functional authority  D. Head authority

Functional Authority

An organizational structure in which each employee reports both a functional or division manager and to a project or group manager.  A. Functional Organization  B. Product or Market Organization  C. Matrix Organization  D. Divisible Organization

Matrix Organization

A staff specialist’s right to give advice to a superior.  A. Line authority  B. Staff authority  C. Functional authority  D. Head authority

Staff Authority

Defined as the management function that determines human resource needs, recruits, selects, trains, and develops human resources for jobs created by an organization.  A. Resourcing  B. Recruitment  C. Hiring  D. Staffing

Staffing

Refers to a manager’s right to tell subordinates what to do and then see that they do it.  A. Line authority  B. Staff authority  C. Functional authority  D. Head authority

Line Authority

A means of conveying message through body language, as well as the use of time, space, touch, clothing, appearance and aesthetic elements.  A. Verbal  B. Oral  C. Written  D. Nonverbal

Nonverbal communication

The following are considered as factors contributing to motivation except:  A. Willingness to do a job  B. Self-confidence in carrying out a task  C. Needs satisfaction  D. Inferiority complex

Inferiority Complex

A committee created for a short-term purpose and have a limited life.  A. Ad hoc committee  B. Standing committee  C. Sinking committee  D. Midget committee

Ad hoc committee

A permanent committee that deals with issues on an ongoing basis.  A. Ad hoc committee  B. Standing committee  C. Sinking committee  D. Midget committe

Standing Committee

An assessment of future human resource needs in relation to the current capabilities of the organization.  A. Forecasting  B. Control  C. Programming  D. Recruitment

Forecasting

It is a management function which involves influencing others to engage in the work behaviors necessary to reach organizational goals.  A. Sales talk  B. Motivation  C. Leading  D. Commanding

Leading

A person who occupies a higher position has power over persons in lower positions within the organization. This describes:  A. Legitimate power  B. Referent power  C. Coercive power  D. Reward power

Legitimate power

Which of the following is not a trait of an effective leader:  A. A high level of personal drive  B. Knowledge of the company, industry or technology  C. Charisma  D. Greedy

Greedy

Refers to the process of ascertaining whether organizational objectives have been achieved and determining what activities should then be taken to achieve objectives better in the future.  A. Planning  B. Controlling  C. Evaluation  D. Inspection

Inspection

When a person compels with orders through treats or punishment.  A. Legitimate power  B. Referent power  C. Coercive power  D. Reward power

Coercive power

A type of controlling when the operations are already ongoing and activities to detect variances are made.  A. Feed forward control  B. Preventive control  C. Concurrent control  D. Feedback control

Concurrent control

Refers to translation of the forecasted human resource needs to personnel objectives and goals.  A. Forecasting  B. Control  C. Programming  D. Recruitment

Programming

Refers to any process that accepts inputs and uses resources to change those inputs in useful ways.  A. Operation  B. Production  C. Construction  D. Creation

Operation

The process of planning, organizing, and controlling operations to reach objectives efficiently and effectively.  A. Planning  B. Operations management  C. Evaluation management  D. Backboning

Operations management

This refers to monitoring human resource action plans and evaluating their success.  A. Forecasting  B. Evaluation and Control  C. Programming  D. Recruitment

Evaluation and Control

Refers to the act of choosing from those that are available than individuals most likely to succeed on the job.  A. Forecasting  B. Evaluation and Control  C. Selection  D. Training

Selection

The phase of production control involved in developing timetables that specify how long each operation in the production process takes.  A. Plotting  B. Scheduling  C. Timetable  D. Anticipating

Scheduling

Refers to the approach that seeks efficiency of operation through integration of all material acquisition, movement, and storage activities in the firm.  A. Work  B. Quality Control  C. Inventory Control  D. Purchasing and Materials Management

Purchasing and Materials Management

Refers to attracting qualified persons to apply for vacant positions in the company so that those who are best suited to serve the company may be selected.  A. Forecasting  B. Evaluation and Control  C. Programming  D. Recruitment

REcruitment

The process of determining the physical arrangement of the production system.  A. Work-Flow Layout  B. Quality Control  C. Inventory Control  D. Purchasing and Materials Management

Work Flow Layout

In this staffing procedure, the new employee is provided with the necessary information about the company and will be introduced to the immediate working environment and co-workers.  A. Performance Appraisal  B. Induction and Orientation  C. Training and Development  D. Monetary Rewards

Induction and Orientation

A group of activities designed to facilitate and expedite the selling of goods and services.  A. Advertisement  B. Commercial  C. Marketing  D. Sales

Marketing

The four P’s of marketing are the following except:  A. Product  B. Price  C. Promotion  D. Publicity

Publicity

Refers to the learning that is provided in order to improve performance on the present job.  A. Performance Appraisal  B. Induction and Orientation  C. Training and Development  D. Monetary Rewards

Training and Development

Refers to the money or other considerations exchanged for the purchase or use of the product, idea, or service.  A. Product  B. Price  C. Promotion  D. Place

Price

Refers to a movement by a person into a position of higher pay and greater responsibilities and which is given as a reward for competence and ambition.  A. Monetary reward  B. Promotion  C. Demotion  D. Transfer

Promotion

The movement of a person to a different job at the same or similar level of responsibility in the organization.  A. Monetary reward  B. Promotion  C. Demotion  D. Transfer

Transfer

The movement from one position to another which has less pay or responsibility attached to it. It is used as a form of punishment or as a temporary measure to keep an employee until he is offered a higher position.  A. Separation  B. Promotion  C. Demotion  D. Transfer

Demotion

Either a voluntary or involuntary termination of an employee.  A. Separation  B. Transfer  C. Termination  D. Demotion

Separation

A process of sharing information through symbols, including words and message.  A. Counseling  B. Communication  C. Hypnotism  D. Language

Communication

Refers to the process of activating behavior, sustaining it, and directing it toward a particular goal.  A. Suppression  B. Motivation  C. Praising  D. Unification

Motivation

Function of communication that can be used for decision-making at various work levels in the organization.  A. Information Function  B. Emotive Function  C. Motivation Function  D. Control Function

Infromation Functional Assessment

The following are considered theories of Motivation except:  A. Maslow’s Needs Hierarchy Theory  B. Expectancy Theory  C. Herzberg’s Two-Factor Theory  D. Gagarin’s Theory

Gagarin's Theory

A function of communication used as a means to motivate employees to commit themselves to the organizations objectives.  A. Information Function  B. Emotive Function  C. Motivation Function  D. Control Function

Motivation Function

Function of communication that deals when feelings are repressed in the organization, employees are affected by anxiety, which, in turn, affects performance.  A. Information Function  B. Emotive Function  C. Motivation Function  D. Control Function

Emotive Function

A form of communication transmitted through hearing or sight.  A. Verbal  B. Oral  C. Written  D. Nonverbal

Verbal

When a person has the ability to give rewards to anybody who follows orders or requests, it termed as:  A. Legitimate power  B. Referent power  C. Coercive power  D. Reward power

Reward power

When a person can get compliance from another because the latter would want to be identified with the former.  A. Legitimate power  B. Referent power  C. Coercive power  D. Reward power

Referent power

A type of controlling when the management anticipates problems and prevents their occurrence.  A. Feed forward control  B. Preventive control  C. Concurrent control  D. Feedback control

Feed forward control

A type of controlling when information is gathered about a completed activity, and in order that evaluation and steps for improvement are derived.  A. Feed forward control  B. Preventive control  C. Concurrent control  D. Feedback control

feedback control

A process of creating a set of product specifications appropriate to the demands of the situation.  A. Product Design  B. Blueprinting  C. Product planning  D. Conceptualizing

Product design

The process of establishing and maintaining appropriate levels of reserve stocks of goods.  A. Work-Flow Layout  B. Quality Control  C. Inventory Control  D. Purchasing and Materials Management

Inventory control

Refers to forecasting the future sales of a given product, translating this forecast into the demand it generates for various production facilities, and arranging for the procurement of these facilities.  A. Product Design  B. Blueprinting  C. Product planning  D. Conceptualizing

Product planning

Refers to the measurement of products or services against standards set by the company.  A. Work-Flow Layout  B. Quality Control  C. Inventory Control  D. Purchasing and Materials Management

Quality Control

It includes the tangible (or intangible) item and its capacity to satisfy a specified need.  A. Product  B. Price  C. Promotion  D. Place

Product

An important factor for a company to locate in places where they can be easily reached by their customers.  A. Product  B. Price  C. Promotion  D. Place

Place

Defined as communicating information between seller and potential buyer to influence attitudes and behavior.  A. Product  B. Price  C. Promotion  D. Place

PRomotion

A more aggressive means of promoting the sales of a product or service.  A. Advertising  B. Publicity  C. Sales promotion  D. Personal selling

Personal selling

A type of promotion where a paid message appears in mass media for the purpose of informing or persuading people about particular products, services, beliefs, or action.  A. Advertising  B. Publicity  C. Sales promotion  D. Personal selling

Advertising

The promotional tool that publishes news or information about a product, service, or idea on behalf of a sponsor but is not paid for by the sponsor.  A. Advertising  B. Publicity  C. Sales promotion  D. Personal selling

Publicity