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Flashcards in EPS Chapter 1 Deck (65)
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1

Accountability is such that there are five levels, what are they?

Chapter 1 P16

Personal, Individual, Team, Organizational, and Stake Holders

2

The acronym Hu-Tack stands for what?

Chapter 1 P20

Human, Tactical, Affective, Conceptual and Knowledge

3

Regarding Hu-Tack, loyalty, interpreting, solving problems, prioritizing problems, identification of objectives, decision making, assessment and analysis refers to what?

Chapter 1 P20

Conceptual

4

Regarding Hu-Tack, critically reviewing reports, directing, evaluating, organizing work, scheduling training, provides administrative credibility and policy implementation refers to what?

Chapter 1 P20

Knowledge

5

Regarding Hu-Tack, attitudes, empathy, equality, fairness, integrity, interrelations, and values refers to what?
Chapter 1 P20

Affective

6

Regarding Hu-Tack, coaching, communicating, counselling, mentoring, delegating, integrating, leading and resolving conflict refers to what?

Chapter 1 P20

Human

7

Regarding Hu-Tack, capabilities, control, expertise, procedures, task orientation, and techniques refers to what?

Chapter 1 P20

Tactical

8

This managerial characteristic of Hu-Tack is emotion based?

Chapter 1 P24

Affective (Affective Skills)

9

The core of successful police supervision is a consideration of this regarding Hu-Tack? Standards must be established, tasks analyzed, and expectations communicated.

Chapter 1 P22

Human Skills

10

This comes into play when it is necessary to apply leadership that enables one to control a situation and accomplish a mission in a field situation, regarding Hu-Tack?

Chapter 1 P23

Tactical (Tactical Skills)

11

This consumes the least amount of the first-line supervisor's time. However, they are essential skills in Hu-Tack.

Conceptual

12

This is the ethical standard that management must convey to ever member of the department that governs each and every action taken when performing law enforcement duties. Management must also expect every supervisor to be a role model when it comes to ___ both on and off the job?

Same answer.

Chapter 1 P32

Intergrity

13

This is the cornerstone of character. It is an indispensable characteristic of a positive working relationship between differing levels of management.

Chapter 1 P31

Loyalty

14

Managements Expectations of the Supervisor include these there things?

Positive Attitude, Loyalty and Performance

15

This new set of values have entered the organizational setting. Many want a part of the action. This is the opening of the decision-making process to employees, and supervisors should train and critique officers in the process of decision making?

Chapter 1 P39

Participation

16

This is the managers expectation of the thorough completion of tasks on time?

Chapter 1 P33

Performance

17

Viewing things in this manner, or frame of reference focuses energies where they are needed to enhance policy implementation successfully. This can also be contagious and will have a strong influence on working relationships.

Chapter 1 P30

Positive Attitude

18

This type of behavior must be the standard that governs every public contact?

Chapter 1 P 8/9

Ethical Behavior

19

This describes the conversion from a line position to first-line supervisor which brings numerous rewards, but it also exacts a price.

Chapter 1 P11

Transformation

20

This refers to the obligation a person, group, or organization assumes for the execution of authority and/or fulfillment of responsibility? Includes Answering, Reporting, Assuming Liability

Chapter 1 P15

Accountability

21

The real goal of the _______ process is maximizing achievement through goal attainment?

Chapter 1 P16

accountability

22

The real goal of the _______ process is maximizing achievement through goal attainment?

Chapter 1 P16

accountability

23

____ can create organizational imbalance, splinter the organization, and inhibit the institution of a positive accountability environment?

Chapter 1 P18

Inequity

24

Managements Expectations of the Supervisor includes that supervisors serve as a communication link between the ___ and hire management?

Chapter 1 P30

line

25

Generally speaking, it can be assumed that ___ percent of employees will respond to positive efforts by the supervisor?

Chapter 1 P36

85%

26

Generally speaking, it can be assumed that ___ percent of employees will respond to positive efforts by the supervisor?

Chapter 1 P36

85%

27

Acquisition of new skills, attainment of individual goals, fulfilling and consequential work, involvement in decision making, opportunity to excel, use of skills and expertise, recognition, responsibility, self-management and vision are components of which?

1. supervision
2. Old style officer behavior
3. New style officer behavior

Chapter 1 P38

New, 21st century Officer Behavior

28

When first-line supervisors were asked to identify the most important functions they performed, it was found that the vast majority had to do with the resolution of this?

Chapter 1 P40

Conflict, Conflict Resolution

29

This describes which? Careful consideration of how their actions impact others, cooperation, coordination, focusing on work, not personalities, joint problem resolution, positive working relationships, sharing of information and ideas.

1. Peer Expectations of the Supervisor
2.Functions Subordinates wish to see
3. What management wants from first-line supervisors

Chapter 1 P43

1. Peer Expectations of the supervisor or known as What Peers Want from other Supervisors

30

It has been estimated that this percent of a supervisors time is spent in resolving conflict?

Chapter 1 P42

73%