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Flashcards in EPS Chapter 10 Deck (82)
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1

The goal of discipline is to produce a desirable _______?

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behavior

2

A function of discipline can be accomplished by encouraging appropriate _______ and punishing inappropriate or unacceptable ______?

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behavior & behavior

3

____________is considered positive when it produces order, shared sense of purpose, facilitates goal-oriented behavior and means teaching, instruction, training and remediation?

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Positive Discipline or Discipline

4

Maintaining discipline is a management function that involves conditioning subordinates in order to do what three things?

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1. Promote Obedience
2. Internal Self-Control
3. Accepting punishment designed to curb individual deviance or professional misconduct.

5

Supervision is an art or a science based on Chapter 10?

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art

6

The words "disciple" and "discipline" have the same root meaning which is?

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to teach or mold

7

This topic involves a systematic approach designed to instruct or guide employees in such a way that they become loyal, dedicated, responsible, and productive members of the organization?

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Positive Discipline

8

This is used to prevent deviation from group-shared expectations or to deal with difficult employees without resorting to punishments or other kinds of negative sanctions?

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Positive Discipline

9

This is the most positive form of discipline?

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Self-Discipline

10

This is the most positive form of discipline?

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Self-Discipline

11

This costs little or nothing and even though money and other material rewards are powerful incentives this can have an even more dramatic impact on job-related behavior?

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Recognition (based on sincere assessment of an employee's personal worth)

12

This theory is a technique designed to assist in developing a positive performance-oriented culture, as well as employee commitment within the work environment?

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TQM - Total Quality Management

13

TQM empowers employees to become partners in making the organization work more efficiently and effecitively by removing barriers that inhibit these three things?

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Removes barriers that inhibit:

1. Commitment 2. Creativity 3. High-quality service

14

PRICE is an acronym which stands for what?

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Pinpoint
Record
Involve
Coach
Evaluate

15

This component of PRICE is where supervisors scan the environment continually in order to locate performance problems that merit attention?

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Pinpoint

16

This component of PRICE is where supervisors scan the environment continually in order to locate performance problems that merit attention?

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Pinpoint

17

This type of discipline is based on the use of punishment rather than rewards and often referred as negative discipline?

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Negative Discipline

18

This is used when all positive approaches have failed to produce conformity with specific performance standards or behavioral expectations?

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Negative Discipline

19

This percentage of people will, for one reason or another, continue to violate departmental polices, procedures, rules, and regulations, even though they are aware of the potential consequences of their deviant behavior?

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Up to 15 perecent

20

All disciplinary actions should be _____ rather than destructive?

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Constructive

Therefore firm, fair and impartial. Constructive Discipline is built on sensitivity and good judgment.

21

All disciplinary actions should be _____ rather than destructive?

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Constructive

Therefore firm, fair and impartial. Constructive Discipline is built on sensitivity and good judgment.

22

_____ and _____ disciplinary procedures are necessary to protect the integrity of the service and provide an adequate frame of reference for all police personnel.

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Fair and Equitable

23

The imposition of this action within an organization has two distinct yet interactive objectives: 1 to reform the individual offender and 2 to deter others who may be influences by what has happened?

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discipline

24

This type of punishment is counterproductive and becomes a stressor in labor-management relations?

A. Direct Punishment
B. Inequitable Punishment
C. Excessive Punishment
D. All of the above

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C. Excessive Punishment

25

There is no place, based on "people orientation" in contemporary applied management theory for these three things in the disciplinary process?

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anger, revenge, retribution

26

This in the public sector ______refers to a cause of action that is legally adequate to sustain a decision to inflict negative sanctions?

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Just Cause

27

Regarding effective discipline what is the Hot Stove rule?

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That the discipline should be immediate, based on known rules, consistent and impersonal.

28

Regarding effective discipline what is the Hot Stove rule?

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That the discipline should be immediate, based on known rules, consistent and impersonal.

29

Don't Be a Discipline Ostrich, define this?

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first line supervisors slipping into a pattern of overlooking a discipline problem.

30

The phrase a "Caesar's Wife" refers to this?

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Behavior that is above reproach. Loyalty to org. or willingness to comply with dept. policy. DONT WANT to be A supervisor failing to lead by example, believing they are above reproach and lack self control.