Essential Skills

Question 1

What is attending?

Answer 1

expressiveness and mirroring posture

Question 2

What is the value of attending?

Answer 2

encourages the client to keep talking, feel a sense of safety and demonstrates empathy and compassion

Question 3

What are the things to be mindful of in attending?

Answer 3

• agreeing
• endorsing
• fakeness

Question 4

What are verbal minimal encourages?

Answer 4

one or two words, a phrase, an utterance

Question 5

What are non-verbal minimal encourages?

Answer 5

movements

Question 6

Why do we use minimal encourages?

Answer 6

• confirms we are listening
• encourages client to keep talking
• establishes clarity

Question 7

What are the things to be mindful of in minimal encourages?

Answer 7

• sympathising
• consoling
• endorsing

Question 8

What is paraphrasing (content)?

Answer 8

Reflecting content is listening to another person and reflecting the essence of the content of the communication to the other in your own words

Question 9

Why do we use paraphrasing (content)?

Answer 9

• speaker feels heard and understood
• provides feedback
• clarifying understanding

Question 10

What are the things to be mindful of in paraphrasing (content)?

Answer 10

• restating facts
• labelling
• taking sides
• putting new ideas in the clients head

Question 11

What is paraphrasing (feelings)?

Answer 11

identifying the feelings in a persons verbal and body language and reflecting those feelings back to the client

Question 12

Why do we use paraphrasing (feelings)?

Answer 12

• bring vaguely expressed feelings into clearer understanding- validates feelings
• releases emotional pressure
• move towards greater self-awareness
• deeper levels of expression and deepen relationship

Question 13

What are the things to be mindful of in paraphrasing (feelings)?

Answer 13

• family and cultural backgrounds

- timing

Question 14

What is summarising?

Answer 14

checking with the speaker that what is being heard and understood is accurate

Question 15

Why do we use clarifying?

Answer 15

• develops shared understanding

- supports clients to identify values, beliefs, intentions, decisions

Question 16

What are the things to be mindful of in clarifying?

Answer 16

• narrowing clarification

- clarifying too early

Question 17

What can transitional questions do?

Answer 17

establish connections; often to an earlier part of discussion

Question 18

What can probing questions do?

Answer 18

encourage clients to enlarge or expand on their initial response

Question 19

What are circular questions?

Answer 19

questions about the perspective of another

Question 20

What can scaling questions do?

Answer 20

track changes

Question 21

What can goaling questions do?

Answer 21

establishing direction

Question 22

What can leading questions do?

Answer 22

usually subtly, points the respondant’s answer in a certain direction

Question 23

What can clarifying questions do?

Answer 23

open questions by the counsellor to make sure they fully understand what the client means

Question 24

What are the things to be mindful of in questions?

Answer 24

• bombardment
• multiple questions
• questions as statements
• scaffolding