evaluate different fact finding techniques: interviews, questionnaires, observation and document sampling Flashcards
(5 cards)
1
Q
name the 4 fact finding techniques
A
- questionnaires
- document sampling
- observation
- interview
2
Q
what is document sampling
A
the analyst inspects existing documentation such as orders to identify the current systems inputs and outputs
3
Q
what is a questionnaire
A
a repersentative group of users who complete a set of questions. the questions may be open or closed.
4
Q
what is observation
A
users are shadowed as they perform a particular task to identify what their role entails.
5
Q
what is an interview
A
users are asked questions on a one-to-one basis. The interview may be structured.
