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COMM 303 > Exam 1 > Flashcards

Exam 1 Flashcards

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1
Q

What are the types of noise/interference?

A

External and Internal

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2
Q

What is external noise?

A

The audible sounds that distract from proper communication

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3
Q

What is internal noise?

A

The other factors such as fatigue and hunger that may hinder communication

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4
Q

What are the types of communication apprehension?

A
  • Trait
  • Context-based
  • Audience
  • Situational
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5
Q

What is trait communication apprehension?

A

the tendency for shy people to feel anxious while in communicative environments

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6
Q

What is context-based communication apprehension?

A

fear of communicating in certain contexts

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7
Q

What is audience-based communication apprehension?

A

fear of communicating with certain people or groups

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8
Q

What is situational communication apprehension?

A

fear of communicating in a specific set of circumstances

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9
Q

What is ethics?

A

General term for the discussion, determination. and deliberation, process for deciding right and wrong, should and should not do, what is appropriate

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10
Q

What is ethical consideration?

A

are the variety of factors important for us to consider in any scenario in which we’re making a decision, conducting an evaluation, or making a selection; In communication includes lying, keeping and/or telling secrets, integrity, aggressive communication, cheating

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11
Q

What are ethical dilemmas?

A

Hard to determine what the right and wrong decisions are

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12
Q

What goes into communication ethics?

A

values and organizational values

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13
Q

What are values?

A

Moral principles or rules that determine ethical behavior

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14
Q

What are organizational values?

A

Typically outlined in an organizational mission or goal; many jobs require employees to subscribe to organizational values

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15
Q

What are ethical frameworks?

A
  • The Categorial Imperative
  • The Utilitarian Rule
  • The Golden Rule
  • The Professional Ethic
  • The Publicity Test
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16
Q

What are the codes of nonverbal communication?

A
  • Vocal Expression/Vocalics
  • Space/Proxemics
  • Environment
  • Physical Appearance
  • Kinesics
  • Facial Expression and Eye Behavior
  • Touch/Haptics
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17
Q

What are the nonverbal distance zones?

A
  • Personal Zone (18” to 4’)-reserved for personal relationships
  • Social Zone (4’ to 12’)-reserved for talking with strangers and conducting business
  • Public Zone (no more than 12’)-reserved for large, formal, or public events
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18
Q

What are the nonverbal channels?

A
  • Facial displays
  • Eye behaviors
  • Movements/Gestures
  • Vocal behaviors
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19
Q

What is the nonverbal strategy for Customer Service and Sales?

A

proxemics, facial expressions, arm & hand movements, and leg & feet placement

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20
Q

What is the nonverbal strategy for Journalism and Television Broadcasting?

A

body language/respect

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21
Q

What is the verbal and nonverbal strategy for Public Service?

A

Vocalics, facial expression/eye behavior

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22
Q

What is the nonverbal strategy for Hospitality Management?

A

eye contact, facial expression, body position and posture

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23
Q

What is the verbal and nonverbal strategy for Medical Professions?

A

correct body language and vocalics

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24
Q

What is the verbal and nonverbal strategy for Teaching Professions?

A

vocalics, physical appearance, facial expression, environment

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25
What is the nonverbal strategy for Legal Professions?
sustained eye contact, erect but relaxed sitting position, and close proximity to the clients
26
What is the nonverbal strategy for Accounting and Finance?
maintained and appropriate eye contact, good posture, and close proximity to clients
27
What is the nonverbal strategy for Management (Private and Public)?
smiling, gaze, hand movement, and body orientation (can convey impressions of empathy and power throughout body language)
28
Meanings exist in
people and associations with them, not in words
29
Meanings can change with
time and circumstance
30
What are the types of meanings?
Denotive, Connotative, Concrete, Abstract
31
What is denotative meaning?
refers to the dictionary or literal meaning of the word
32
What is connotative meaning?
is what a word means to you based on your experience
33
What is concrete meaning?
have a clear referent
34
What is abstract meaning?
are more vague
35
What is the difference between regulative and constitutive rules?
Regulative rules describe when, how, where, and with whom to talk about certain things, they dictate appropriateness while constitutive rules define what communication means by promoting us to count certain kinds of communication; learns what counts as paying attention
36
What are the retention levels of listening?
receiving, understanding, evaluating, remembering, and responding
37
What are the types/styles of listening?
- people oriented listeners - action oriented listeners - content oriented listeners - time oriented listeners - conversational listeners - professional listeners
38
What are people oriented listeners?
Interested in demonstrating concerns for others' emotions and interests, finding common ground, and responding
39
What are action oriented listeners?
Interested in direct, concise, error-free communication that accomplishes a goal
40
What are content oriented listeners?
Interested in intellectual challenge and complex information
41
What are time oriented listeners?
Prefer brief communication, to the point
42
What is the HURIER model?
``` Hearing Understanding Remembering Interpreting Evaluating Responding ```
43
What are the barriers to listening?
- External noise - Internal noise - Failure to Focus on the Message - -Jargon - -Message Overload - -Receiver Apprehension - -Bias - Failing to be an Active Listener
44
What are the main importance of human connection?
- Role taking and feedback are critical - Communicators are impacted by previous communication experiences - Physical surroundings and communication channels influence communicators - Communication is altered by cultural influences - Communicators are influenced by perceived relationships
45
What is human communication?
the process of understanding our experiences and the experiences of others through the use of verbal and nonverbal messages
46
What is communication bravado?
perceiving communication as effective, while others perceive it as ineffective
47
What are channels of communication?
the methods by which messages are sent, such as reports, face-to-face emails, text messages, etc.
48
What is communication context?
the location, time, and occasion where communication occurs
49
What are the communication contexts?
- Physical Contexts - Social-Psychological Context - Chronological Context - Cultural Context
50
What are the different causes of communication apprehension?
novelty, formality, subordinate status, peer evaluation, dissimilarity, conspicuousness, lack of attention, prior history
51
What is verbal communication?
created through language; words and phrases used by humans through which meaning is created
52
Verbal communication encompasses ______
words and verbal fillers
53
What are communication rules?
- shared understanding of what communication means | - what constitutes appropriates communications given the context
54
What do messages symbolizes?
reality; the reality itself; just a portion but never the whole
55
Who determines the meaning of the message?
the receiver
56
Where do meanings exist?
in people and associations with them, not in words
57
Meanings can change with what?
time and circumstance
58
What helps avoid miscommunication and misunderstanding in the workplace?
concrete terms
59
What is jargon?
language used by a particular group, profession, or culture that might not be understood or used by others
60
Message styles can be ________ and ________
masculine and feminine
61
How should you handle gender-related language issues?
- Be aware of different styles - Switch styles when appropriate - Combine styles
62
What are the differences nonassertive, assertive, and aggressive?
- wouldn't stand up for themselves - gets their point across sufficiently but politely (allows the best interest of all parties involved) - care little for what others think and focus on their own needs
63
Nonverbal symbols are ____ to ____ of communication
65% | 93%
64
Nonverbal serves what four purposes?
- Expresses emotion - conveys interpersonal attitudes - present's ones personality such as character, disposition, or temperament - accompanies verbal communication
65
The nonverbal might _______ the verbal (x6)
- repeat - conflict - complement - substitute - moderate - regulate
66
What are the three dimensions of nonverbal communication?
- Immediacy (positive or negative) - Status (what is our perception of the status) - Responsiveness (is the activity active or passive)
67
What are the relational layers of messages?
- Context layer (explicit message) | - Relational layer (how you feel about the words used, tone of voice, space, and eye contact)
68
Active listeners work to do the following:
- might paraphrase the message - might use reflection to thoughtfully consider the message - might use questions as a tool to understand the message

COMM 303 (2 decks)

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