Exam 2 Flashcards
(136 cards)
1
Q
What is the first step you getting a job after graduation?
A
Be an active job seeker through networking and spending time searching on various websites
2
Q
What are the six stages to the job seeking process?
A
Stage 1: Exploring Stage 2: Researching Stage 3: Applying Stage 4: Interviewing Stage 5: Following Up Stage 6: Negotiating
3
Q
What is self-exploration?
A
Asking yourself what your strengths, interests, and prioroties are
4
Q
What are some self-exploration questions?
A
What are your best characteristics?
What are some of your weaknesses?
What are you best at?
What are your sources of motivation?
5
Q
What does career exploration entail?
A
Researching opportunities that match interests Think about your priorities Informational Interviews Shadowing Internships
6
Q
What are ways to research opportunities?
A
career planning centers jobs fairs internet job sites word of mouth state employment services private employment services professional associations
7
Q
How to research potential employers?
A
Your perspective is researching to find a fit with your skills and the employer’s needs
research the company and position before applying
8
Q
Research significantly helps you become more __________ with your ________ and ________
A
audience centered
resume
cover letter
9
Q
What goes into developing a resume?
A
Highlighting your skill set
Start with developing a generic resume
Then customize for each position
10
Q
Resumes might be formatted:
A
- Chronologically
- Functional or skilled based
- Combination of the two
11
Q
What contact information should be included on a resume?
A
Name, Phone number, Email, Address
12
Q
What should be included in the education section of a resume?
A
School, degree, major GPA, overall/cumulative GPA
13
Q
Should a resume include a picture?
A
No
14
Q
What information regarding work experience should be on a resume?
A
Relevant experience
skills
other employment experience
Relevant awards
15
Q
Where should your recommendations come from?
A
those who can speak to your professional qualifications (People you have worked for who can attest to your work ethic)
16
Q
Alway make sure to __________ from your references
A
Ask permission
17
Q
How should a reference page be written?
A
with the same header as resume and cover letter, in neat and even columns, with spaces if possible
18
Q
Every reference entry should include:
A
Reference: name title company full business address contact information relationship/history with the reference
19
Q
How much time should you give someone to write a letter of recommendation?
A
at least 2 weeks
20
Q
How do you create visual appeal for a resume?
A
a balance of black and white
21
Q
Action verb + project + result =
A
accomplishment
22
Q
Cover letters accompanies ______
A
Resumes
23
Q
What do cover letters do?
A
introduce you as a potential employee
highlight your resume
demonstrate writing skills
24
Q
What should be stated in a cover letter?
A
state interest, why you’re qualified, refer to skills in resume, express desire to discuss things these further in an interview
25
How long should a cover letter be?
one page only
26
What should be included in cover letter resume?
- use a header (same as resume)
- date
- contact/company name
- Dear (contact name)
27
What should the first paragraph of the cover letter include?
- tell the employer the position you're applying to and where you found it
- state graduating date and what degree you are receiving
- tell why you're interested in company
- briefly tell what career goals will serve the company
28
What should the second paragraph of the cover letter include?
- describe your skills, education, qualities, abilities that link with the job description
- emphasize how you accomplishments can benefit the company
29
What should the final paragraph of the cover letter include?
- summarize yourself as a candidate
- show you want to be interviewed
- thank them for time and consideration
30
What should be done before the interview?
- prepare your message
- anticipate questions
- script answers with the 3-part answers
- practice answers
31
What does a three part answer consist of?
- Directly answer question
- Back up answer with specific example
- Connect answer back to company or job
32
How are behavioral questions usually phrased?
"Tell me about a time when...."
33
What is the STAR method?
- Situation: describe the context of the challenge
- Task: describe your responsibility in the challenge
- Action: describe how you completed the task
- Result: Explain the outcome generated by the action
34
Before an interview what should you be prepared for?
- Telephone interviews
- Video conferences
- Face-to-Face
- Panel Interviews
- Group Interviews
- Professional Interview Presentations
- Prepare Proper Attire
- Try to Reduce Nervousness
35
What should be done during the interview?
- Arrive 10 minutes early
- Leave a good first impression
- Monitor nonverbal communication
- Be a good listener
- Remain positive at all times
36
What are illegal topics interviewers might ask?
- Race
- Religion
- Sex
- National Origin
- Disability
- Age
* Illegal questions should be reported to interviewers supervisor*
37
What is socialization?
The experience that shape our attitudes, perceptions, emotions, and communications choices
38
What is culture?
The rules of living and functioning in society
39
What is organizational culture?
- The way an organization operates
- The attitudes employees have
- The overall tone and approach to any given business
40
What is assimilation?
The adjustment period and "settling in" that's common for anyone starting a new job
41
What are the six tactics students can use to to gain information about organizational traits?
- Overt Questioning (direct approach)
- Indirect Questioning
- Third-party questioning
- Testing Limits
- Disguising Conversations
- Surveillance
42
What is an artifact?
temporary embellishments or objects characteristics of a particular culture or institution
43
What are some examples of artifacts?
jewelry, sunglasses, perfume, furniture, buildings, artwork, logos
44
Artifacts provide _________
information about the organization
45
What are cultural rituals?
practices, behaviors, celebrations, and traditions common to people, organizations, and institutions
46
The language every organization and profession use in order to communicate effectively
Jargon
47
Narratives or stories are used to understand the
organizational culture
48
Professional workplaces strive for
cultural diversity awareness
49
Workplaces are filled with people with
different worldviews
50
A person's cultural orientation of how they view the world
worldview
51
What is cultural competence?
The level of knowledge a person has about others who are different
52
Culturally comptent people master
perception checking
53
Culturally competent people __________
ask questions to make sure their perception is accurate
54
It is important to have mutual ________ and _________ in the workplace
respect
| understanding
55
Focusing on mutal respect helps
prevent cultural tensions, misunderstandings, and conflict
56
Discrimination flourishes
in the absence of mutal respect
57
The act of excluding or denying people of products, rights, or services
discrimination
58
Men and women _______
- are part of different cultures
| - have different ways of communicating
59
Understanding gender in the workplace can help avoid
miscommunication and stereotypes
60
What is the categorization of people based on physical characteristics
race
61
Ethnicity refers to
a social group that may be joined by shared history, identity, geography, and culture
62
What is the way we categorize and understand race and ethnicity?
Stereotypes
63
People tend to use stereotypes in
negative ways
64
Globalization increases
international orientation
65
what are accents?
the pronunciation of words
66
What are dialects?
pronunciations, vocabulary, and syntax
67
When faced with language barriers, one should _______
ask questions and implore the use of translation services
68
__________ and __________ can affect workplace interactions
religion
| spirituality
69
It takes work to understand everyones differences with
religion and spirituality
70
People with disabilities may have
a visible or invisible disability
71
One must always be aware of
legal concerns in dealing with disabilities in the professional workplace
72
Interpersonal communication is
the co-creation of meaning in dyads (two people) or dyadic communication
73
In workplace communication, the ________ is the higher-status person and the __________ is the lower-status person
superior
| subordinate
74
What is the semantic information distance?
Difference in how employees and employers view organizational issues or basic job duties
75
__________ ___________ occurs as messages are sent from employees to employers are altered
upward distortion
76
What are the four ways messages are altered:
1) gatekeeping
2) summarization
3) withholding
4) general distortion
77
What is when some information is withheld?
gatekeeping
78
What is summarization?
messages summarized to emphasize parts of the message
79
What is when information is not passed on?
withholding
80
What is general distortion?
message changed
81
To deal with alternated messages, supervisors should:
- limit the number of people a message travels through
- go to the source of message or clarification
- keep communication channels open with subordinates and customers
- never "shoot the messenger"
82
What two techniques are used for communication with a supervisor?
1) Ingratiation
| 2) Advocacy
83
What is ingratiation?
employee acts warmly and friendly towards supervisor
84
What is the persuasive technique of evaluating superior's needs and preferences and then developing coordinating messages, arguments, and proposals
advocacy
85
Coworkers use
shared communication networks
86
What is a shared communication network?
a group of people who regularly share a line of communication
87
Organizational charts details how
certain employees are to report to specific supervisors
88
Formal networks utilize
organizational charts
89
Majority of communication happens in
"white space"
90
What is white space?
the space outside the prescribed network
91
What is a formal network?
prescribed network by the organization
92
What are other terms for white space?
informal network or grapevine
93
Coworkers may be thought of as
customers
94
External customer are
external to the company
95
Internal customers are
the employees who need products and services from the organization
96
Effective communication is needed to
maintain positive customer service and relations
97
What is the interaction between employees and clients ?
customer relations
98
Organizations claiming professional excellence
must excel at communicating with clients
99
__________ or _________ can arise because of time spent together
romance
| intimacy
100
Romance within the workplace should be discouraged because
it can cause distractions and favoritism
101
________ __________ is communicative behaviors that can lead to a hostile work environment
sexual harassment
102
In the workplace, decisions must be made about
what we keep private, share, or self-disclose
103
Communication privacy management impacts
communication about sexual intimacy
104
What is the matter of displaying social etiquette or good manners in a professional setting?
professional etiquette
105
Displaying professional etiquette is critical
component of professional excellence
106
Great leaders:
- thrive on ambiguity
- are secure people
- are passionate
- are ruthlessly honest with themsleves
107
What makes up the old view of leadership?
```
"Leadership as Traits Approach"
You were a leader if:
-you had charisma
-you had birthright
-you had a job title
```
108
What makes up the new view of leadership?
"Leadership as a Dynamic Relationship"
Leadership is:
-Based on mutual influence
-More about collaborating and communication
-Both are moved to higher levels of motivation and moral development
-Outcome is real and intend change
109
What are the six types of power that can be utilized?
1) Legitimate Power
2) Coercive Power
3) Reward Power
4) Expert Power
5) Referent Power
6) Connection Power
110
What is legitimate power?
based on position of authority
111
What is coercive power?
negative reinforcement
112
What is reward power?
positive reinforcement
113
What is expert power?
because of expertise in a given field
114
What is referent power?
given in exchange for positive feelings toward you
115
What is connection power?
because of connection with someone with power; having a good network
116
What is a leader that makes all the decisions with little input from the team?
authoritative style
117
What is a leader who lets the team make all the decisions with little input from the leader?
Laissez-faire
118
What is a leader who follows will of the team?
democratic style
119
What is Theory X?
When mangers view employees as lacking motivation, prefer to be told what to do, disliking work
120
What is Theory Y?
When managers view employees as responsible, motivated by goals, want to work, organizations don't use employees to their full potential
121
low concern for people and task
impoverished manager
122
high concern for people, low concern for task
country club manager
123
low concern for people, high concern for task
authoritative manager
124
moderate level of concern for people and the task
middle-of-the-road manager
125
high concern for people and task
team manager
126
What type of situational leadership theory describes 5 styles?
Managerial Grid
127
What is the contingency theory?
there is no best way to lead
128
In the contingency theory the leader asks:
- What is the leader-follower relationship?
- What is the task structure?
- What is the position power?
129
Situational leadership theory suggests that leaders take into account:
- The level of maturity
- The readiness of subordinates
- -Then choose the best communication style
130
What is telling leadership styles?
High task/low relationship/low readiness
| -leaders give detailed instructions; good for new employees; good for when employees lack motivation
131
What is selling leadership style?
High task/high relationship/moderate readiness
| -leadership persuades team to perform task; two-way communication; leader still has authoritative power
132
What is participating style?
High relationship/low task/moderate to high readiness
| -leader facilitates discussion
133
What is delegating style?
Low relationship/low task/high readiness
| -leader assigns the task or identifies the problem; team is empowered to develop and carry out the playoff action
134
Transformative leaders:
- articulate a goal or vision to a organization
- inspire followers to make that vision a reality
- lead the organization to move beyond personal interests for the good of the organization
135
Effective leaders:
- develop a norm of following up on assigned tasks
- follow through by holding team members accountable
- acknowledge team successes
136
To develop an organizational vision,
a leader must discuss clear expectations with employees
