Exam 1 Flashcards
List the 4 components of wellness
- Capacity to perform to best of ability.
- Ability to adjust/adapt to varying situations.
- Reported feeling of well-being.
- Feeling that “everything is together,” harmonious.
Today, increasing emphasis has been placed on…
- Health
- Wellness
- Self-care
- Health-Promotion
Describe each tier of the Maslow’s Hierachy of Needs.

What are the factors influencing health care delivery?
- Shifting population demographics (age, culture, changing disease patterns)
- Advances in technology and genetics
- Economic changes, demand for quality health care
What is managed care?
Health care systems where the provider…
- Recieves pre-negotiated payment rate
- Fixed-price reimbursement
- Limited choice of providers
- Mandatory precertification
- Utilization review
- Focus on containing, reducing cost, increasing pt satisfaction, improving health or functional status.
What are the 5 IOM (Institute of Medicine) core competencies? Briefly describe each
- Provide patient-centered care
- Work in interprofessional teams
- Employ evidence-based practice
- Apply quality improvement
- Utilize informatics
- Patient-centered care - Identify, respect, & care about patients’ differences, values, preferences, & expressed needs; relieve pain & suffering; coordinate continuous care; listen to, clearly inform, communicate with, & educate patients; share decision making & management; & continuously advocate disease prevention, wellness, & promotion of healthy lifestyles, including population health.
- Work in interprofessional teams - Cooperate, collaborate, communicate, & integrate care in teams to ensure that care is continuous & reliable
- Employ Evidence-Based Practice - Integrate best research with clinical expertise & patient values for optimum care, & participate in learning & research activities to the extent feasible.
- Apply quality improvement - Identify errors & hazards in care; understand & implement basic safety design principles; continually understand & measure quality of care in terms of structure, process & outcomes in relation to patient & community needs; & design & test interventions to change processes & systems of care, with the objective of improving quality.
- Utilize informatics - Communicate, manage knowledge, mitigate error, & support decision making using information technology.
Which role involves actions taken by nurses to meet the health care & nursing needs of individual patients, families, & significant others?
- Practitioner
- Leadership
- Research
- Practitioner
Rationale: The practitioner role involves those actions taken by nurses to meet the health care & nursing needs of individual patients, their families, & significant others. Nursing leadership role involves 4 components: decision making, relating, influencing, & facilitating. The primary task of nursing research is to contribute to the scientific base of nursing practice. The research role is considered to be a responsibility of all nurses in clinical practice.
Describe the collaborative practice model
- Promotes shared particpation, responsibility, accountability.

________ communication is a
major component of the
nursing profession
Effective communication is a
major component of the
nursing profession
What is the nursing process?
- Assessment
- Nursing Diagnosis
- Planning
- Implementation
- Evaluation

What are the levels of communication
- Intrapersonal communication
- Interpersonal communication
- Transpersonal communication
- Small-group communication
- Public communication
What are the qualities of an effective communicator?
- Critical thinking ability
- Knowledge of nursing process
- Knowledge of human behavior
- Holds no perceptual biases
- Professional dress & demeanor
- Must be open to communication & willing to give & receive feedback
- Courtesy
- Use of Names
- Trustworthiness
- Autonomy & Responsibility
- Assertiveness (but not aggressive)
List and briefly describe each barrier of communication.
- Incongruent response - when words & actions do not match the inner experience of self &/or are inappropriate to the context
- Conflict - arises when ideas or beliefs oppose
- Unclear expectations - ill-defined tasks/duties
- Gender - men and women may process info differently
- Culture
- Anger - irrational responses
What are some of the ineffective communication technique?s
- Asking personal questions
- Sharing personal opinions
- Changing the subject (Let pt get closure before changing subj!!)
- Canned Responses
- False hope
- Approval/Disapproval
- Passive or Aggressive Responses
- Arguing
What are the therapeutic communication techniques? (SOLER)
- S - sit facing the patient
- O - observe an open posture
- L - lean toward the patient
- E - establish and maintain intermittent eye contact
- R - relax
What are some non-verbal forms of communication?
- Personal Appearance
- Posture & Gait
- Facial Expression
- Eye Contact
- Gestures
- Sounds
- Territoriality & Personal Space
- Symbolic Communication
- Metacommunication
List and describe the avenues of communication in the workplace.
- Downward
- Upward
- Lateral
- Diagonal
- Grapevine
In case of impaired verbal communication, what should the nurse remember?
- Assess communication possibilities
- Provide interpreters as needed
- Consider alternatives: writing, letter boards, body movements
- Keep words/questions simple & closed ended
- DO NOT assume that patient is unable to communicate
What are the techniques for End-of-Life Communication?
- Assess desired level of knowledge
- Determine who pt wants to give knowledge to. Provide pt with options. LISTEN to the pt.
- Initiate family meetings
- Communication with children based on developmental level
- Adopt SOLER posture for active listening
- Take appropriate amount of time to listen & discuss pt/family concerns
How would you break bad news to a patient?
- Reinforce news given by MD
- Plan what to say if possible
- Establish rapport
- Eliminate distractions
- Assess level of knowledge & desired information
- Use simple language
- Be sensitive/respectful of needs, cultures, family process
- ***It’s okay to cry with the patient.
- ALWAYS go into the room with a plan
National Patient Safety Goal (NPSG):
Improve the effectiveness of ______ among caregivers.
Improve the effectiveness of
communication among caregivers.
Describe NPSG: “Read Back”
Person recieving information either via telephone or verbally needs to read back the information.
RBVO
RBTO
Name some abbreviations/rules from NPSG’s “Do-Not-Use” list
- IU (instead use International unit)
- QD or qd (instead use once daily)
- QOD or q.o.d (instead use every other day)
- U or u (instead use unit)
- Trailing zero after decimal point (e.g. 1.0mg –> 1mg)
- Naked decimal point (e.g. .5 mg –> 0.5mg)
NPSG: Measure & assess, & if appropriate, take action to improve the timeliness of reporting, & the timeliness of receipt by the responsible licensed caregiver, of critical test results & values.
What is SBAR(R) ?
- Situation
- Background
- Assessment
- Recommendation
- Repeats back
