EXAM 1 Flashcards
1
Q
3 ways to succeed the training
A
Spot
Come prepared
No gum chewing
2
Q
SPOT meaning
A
Safely performing on time
3
Q
FATS meaning
A
Flight attendant training standard
4
Q
FAM meaning
A
Flight attendant manual
5
Q
OTP meaning
A
On time performance
6
Q
PED’s meaning
A
Personal electronic devices
7
Q
RAIC meaning
A
Restricted area identity card
8
Q
WHMIS meaning
A
Workplace hazardous materials information system
9
Q
CRM meaning
A
Crew ressource management
10
Q
FIT meaning
A
FA training
11
Q
ICM meaning
A
Interference crew member
12
Q
CARE meaning
A
Create a remarquable experience
13
Q
SMS meaning
A
Safety management system
14
Q
ABP meaning
A
Able bodied person
15
Q
ELT meaning
A
Emergency locator transmitter
16
Q
IHR meaning
A
Incident hazard report
17
Q
Should you check your read and sign before each duty period to make sure you are up to date?
A
Yes, before every duty period
18
Q
What are the different ways to write a incident hazard report? (4)
A
- Printed
- Online
- Anonymous
- Confidential
19
Q
What is the preferred way to report an incident hazard?
A
Online
20
Q
When should the report be written and sent?
A
within 24 hours of the incident
21
Q
What is the IATA?
A
International air transport association
22
Q
What is the IOSA?
A
It is the IATA’s operational safety audit (extra ++)
23
Q
Is 705,124 a regulation or a standard?
A
It is a regulation because of the number 0 in the middle
24
Q
Is 725,124 a regulation or a standard?
A
It is a standard because of the number 2 in the middle.
25
What is the difference between a regulation and a standard?
```
Regulation= You need this
Standard= How to do it
```
26
Who takes care of the regulations?
CARS
27
Who takes care of the standard?
CASS
28
MEL meaning
Minimum equipment list
29
FAM meaning
Flight attendant manual
30
FOM meaning
Flight operating manual
31
COM meaning
Company operations manual
32
MTCE meaning
Maintenance
33
RON meaning
Remain over night
34
How do we call a flight attendant manager at WestJet?
Director inflight
35
TR meaning
Temporary revision
36
FAM meaning
Familiarization flight
37
FUF meaning
Follow up flight
38
QCFA meaning
Quality check flight attendant
39
Fine indoctrination meaning
Gov requirement before getting certification = watch the flight attendant do their job.
40
What is the ICAO?
international civil aviation organization
41
What is the company safety promise?
- Identifying hazards and risks before they become incidents.
- Sharing information on all safety issues.
- Reporting any condition or process that may affect safety
- Continuous improvement
42
SMS meaning
Safety management system = there to achieve the conditions where operational risks are managed to acceptable levels.
43
Proactive report meaning
Reporting an hazard before the incident happens.
44
Reactive report meaning
Reporting an incident.
45
Why do we need to know about the SMS?
To support West Jet's safety culture with reporting hazards and incidents and keep the SMS & OH&S programs effective.
46
SMS role
Identify the risk and apply preventive mesures and reduce the risks.
47
Who investigates accidents in Canada?
TSB (Transportation safety board) separate from Transport canada
48
What is the JAA?
Joint aviation authorities in EUROPE.
49
What is the FAA?
Federal aviation administration USA. Governs air transport in the us.
50
What is TC?
Transport canada. Consist of different departments.
51
What are the departments of transport Canada?
AA (Aeronautic act)
CARs (Canadian aviation regulation)
CASS ( Commercial air service standard)
FATS ( FA training standards)
52
What is the Operation manager for West jet?
Director of Flight operations
53
What is the person responsable for maintenance at West Jet?
Vice president of technical operations
54
What is the Chief Pilot for WestJet?
Chief pilot of the flight standards and training
55
How many flight attendants should be on the Q400?
2
56
How many flight attendants for emergency doors?
2 FA for an emergency door, 2 on both sides.
57
What is the aircraft attitude?
Orientation of the aircraft relative to the earths horizon
58
What does 1 crew concept mean?
Every crew member must be educated of what is happening on the flight.
59
Does every suspected thing observed by a FA needs to be reported to the Captn?
Yes
60
Who is the primarly communicator to the flight deck?
Lead flight attendant
61
What if the P2 see something weird?
She needs to report to the Lead so she can communicate with the flight deck.
62
CRM meaning
Crew ressource management
63
What are the two primary types of communication?
Verbal, Non verbal
64
What is the chain of command?
```
Captain
Training pilot
First officer
Deadheading company pilot
Lead
P2 FA
```
65
What is the captn responsible for?
The safety of all crew members, passengers and aircraft.
66
On which side the aircraft is fueled?
On the right side.
67
What are the 3 levels of communication?
1. Normal
2. Non-normal
3. Emergency
68
What is required with you while on duty?
RAIC, West Jet ID, passport, DG card, pen, watch
69
Why do you need to wear your uniform while on duty?
Because it is fire, debris and weather proof. It is also for the safety of passengers because they know who we are
70
When should you report to the gate before your flight?
60 minutes before the flight departure
71
What to do if there is a orange MEL sticker on a piece of equipment?
Don't touch and report to captn.
72
Who is responsible to communicate any defects to the captn?
The LEAD.
73
When you report a defect to the captn, he will:
Check what to do in the MEL, write it in the log book.
74
What is the designated language on the flight deck and between CM?
English must be used at all times.
75
What is the light colour and chime of a Normal communication?
Chime: one high low
Colour: Red
76
What is the light colour and chime of a Non-Normal communication?
Chime: One high low
Coulour: Flashing red
77
What is the light colour and chime of a Lead to contact flight deck?
Chime: FA contact the flight deck
Colour: Green light
78
What is the light colour and chime of a Attendant call?
Chime: One high low
Colour: No light on advisory panel but green light on comm panel.
79
What is the light colour and chime of a Passenger call from seat?
Chime: One high
Colour: Amber
80
What is the light colour and chime of a passenger call from lavatory?
Chime: One high
Colour: Orange
81
What is the light colour and chime of a change in fasten seat belt sign?
Chime:one high
colour: seat belt signs illuminate or extinguishes
82
What is the light colour and chime of a PA system in use?
Chime: None
Colour: Green
83
When is the CSA Pre-Board meeting should take place?
Before every departure
84
When should we do a Pre Flight check?
On the first flight of a calendar day or when you change plane and can't ask the crew who where flying in that plane before you if they did the check. Or if you feel like it.
85
What does PSSS mean?
```
It is the way to know if an object is there in the plane while Pre Flight Check.
Present
Sealed
Serviceable
Secured
```
86
Is a aircraft authorized to fly with only one FA if one is sick or had an accident?
Yes, that person can be replaced by a company employee, if the flight is at a station where no other FA is available.
