EXAM 1 Flashcards
(16 cards)
4 MANAGEMENT FUNCTIONS
- PLANNING 2. ORGANIZING 3. LEADING 4. CONTROLLING
Punctuated equilibrium theory
long periods of stability, short periods of change
long periods of stability, followed by short periods of dynamic, fundamental change, and then a new equilibrium IS ___?
Punctuated equilibrium theory
PUNCTUATED EQUILIBRIUM IN AIRLINE INDUSTRY
4 GENERAL ENVIRONMENT COMPONENTS
- ECONOMY
- SOCIOCULTURAL TRENDS
- TECHNOLOGY
- POLITICAL/LEGAL TRENDS
5 SPECIFIC ENVIRONMENT COMPONENTS
- CUSTOMERS
- COMPETITORS
- SUPPLIERS
- INDUSTRY REGUATION
- ADVOCACY GROUPS
4 WORKPLACE DEVIANCES
- PRODUCTION DEVIANCE
- PROPERTY DEVIANCE
- POLITICAL DEVIANCE
- PERSONAL AGGRESSION
CULPABILITY SCORE LIMITS
0.05 - 4
6 KOHLBERG’S STAGES OF MORAL DEVELOPMENT
- PUNISHMENT AND OBEDIENCE
- INSTRUMENTAL EXCHANGE
- GOOD BOY, NICE GIRL
- LAW AND ORDER
- SOCIAL CONTACT
- UNIVERSAL PRINCIPAL
3 BROAD KOHLBERG’S CATEGORIES OF MORAL DEVELOPMENT
- PRECONVENTIONAL (SELF INTEREST)
- CONVENTIONAL (SOCIETAL EXPECTATIONS)
- POSTCONVENTIONAL (INTERNALIZED PRINCIPLES)
2 SOCIAL RESPONSIBILITY MODELS
- SHAREHOLDER MODEL
- STAKEHOLDER MODEL
4 TYPES OF PLANS
- Operational plan
- Strategic plan
- Tactical plan
- Mission statement
OPERATONAL PLANS DEFINITION
identifies the steps individuals and front-line managers will take
STRATEGIC PLAN DEFINITION
how the overall organization will achieve its mission
TACTICAL PLAN DEFINITION
what a large segment (a unit or division) of the organization expects to do in order to help accomplish strategic plans
MISSION STATEMENT DEFINITION
reason the company exists
