Exam 1 Ch 1-4 and 16 Flashcards
(235 cards)
1
Q
Managing for competitive advantage, information technology, and diversity represent key
A
managerial challenges
2
Q
What does being a manager offer to an employee?
A
many rewards apart from money and status
3
Q
Amelia pays a lot of attention to her company’s competitors, she watches for long-run opportunities and problems, and she devises strategies for how her company will respond. Amelia is a(n)
A
top-level manager.
4
Q
When a cross-town competitor closed suddenly, the number of customers at Janie’s Gun Gallery increased dramatically. Janie inspired her team to put in extra effort to meet every customer’s needs. Which of the four key management functions was Janie using?
A
leading
5
Q
A national sales organization has implemented a set of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. ________ is the system that allows the sharing of knowledge and information throughout an organization.
A
Knowledge management
6
Q
What are the four principal functions of management?
A
planning, organizing, leading, and controlling
7
Q
Managing for competitive advantage is an important challenge to being an exceptional manager. Some organizations focus on ________ by offering goods and services that are more excellent than those offered by competitors; meanwhile, other organizations may focus on ________ by delivering goods and services faster and cheaper.
A
quality; efficiency
8
Q
As regional manager of a dollar store chain, Kamile compares weekly sales reports from each store with projected sales goals and then takes corrective action if needed. Which of the four key management functions is Kamile using?
A
controlling
9
Q
Aaron is trying to further develop his soft skills. Based on what you know about career readiness competencies, which of the following actions will help him the most?
A
He needs to work with different stakeholders and take in their feedback when making decisions.
10
Q
Collette manages a coffee shop that is well-known for its signature purple espresso. This morning, she was informed that the purple espresso beans are backordered for at least three weeks. Collette responds by calling others in her network to fix this supply issue and providing another feature product for her customers. Collette is playing the ________ role.
A
disturbance handler
11
Q
Tyrone manages a small lakefront shop that sells fishing tackle and boating gear. One of Tyrone’s employees recently suggested that the shop begin to sell variety bags of 3 or 4 fishing lures. Tyrone implemented this idea and the shop now averages selling five variety bags each day. Tyrone’s acceptance and implementation of the employee’s idea shows that he embraces the ________ role.
A
entrepreneur
12
Q
________ include leadership and information technology and will be necessary for success no matter your career path; while ________ include social and emotional intelligence and are becoming more important as firms outsource or automate routine tasks.
A
Core competencies; soft skills
13
Q
________ employs state-of-the-art computer software and hardware to help people work better together.
A
Collaborative computing
14
Q
As chief people officer (CPO) at a major beverage manufacturer, Clarence regularly contributes to discussions about the direction of the firm and how his division can influence the employees to work toward organizational goals. Clarence is probably a(n)
A
top manager.
15
Q
The Changs, owners of Forever 21, lacked some of the skills exceptional managers need. Based on the Management in Action case, which skill did they lack the most?
A
conceptual
16
Q
Murad dreamed of working in the fashion industry. He landed a fashion internship, but the company did not hire him when he graduated. After interviewing with eight other companies, Murad still did not have a job upon graduation. Murad viewed his job search struggles as an opportunity to move to Paris, the fashion capital of the world. Murad is demonstrating
A
resilience.
17
Q
Which one of the following is one way to think about management?
A
the art of getting things done through people
18
Q
________ is the discipline concerned with creating computer systems that simulate human reasoning and sensation.
A
Artificial intelligence
19
Q
Vilma works with a group on projects that are too complicated for one person and frequently necessitates diverse areas of expertise. Vilma’s primary role is to ensure the group has everything it needs to achieve its goals. Vilma is probably a
A
team leader.
20
Q
In the Management in Action case it is evident that the Changs did not effectively manage for technological advances. How could they have done this?
A
They could have better utilized big data.
21
Q
As a university president, Hazine presents diplomas at commencement, announces awards and promotions to faculty, and issues regular statements about the importance of adhering to university policies. These behaviors are part of Hazine playing the ________ role.
A
figurehead
22
Q
Vandelay Industries employs chemical and manufacturing experts who are among the best in the world at developing and producing products that contain latex. Vandelay Industries is highly efficient and outperforms its competitors which results in a(n) ________ over its competition.
A
competitive advantage
23
Q
Ignacio has excellent hard skills, including his competency in ________, as demonstrated by his expertise in developing, delivering, and analyzing his company’s social media impact.
A
new media literacy
24
Q
Tanisha, an experienced logistics manager, was recently assigned to oversee a division that is struggling to meet its goals. In her first week, she reviewed the organizational chart, productivity reports, and operational costs. What might Tanisha do with this information?
A
She might reorganize the division and rethink the work flows.
25
Which is better: mindfulness or multitasking?
Mindfulness is better because you are focusing on one thing until it is completed.
26
If you were working as a vice president of human resources, you would be considered a(n)
functional manager.
27
Aaron is trying to further develop his soft skills. Based on what you know about career readiness competencies, which of the following actions will help him the most?
He needs to work with different stakeholders and take in their feedback when making decisions.
28
Serena is the CEO of Rabbit Records, a major record label based in Los Angeles, California. Serena would like to purchase a new recording studio in New York City. Based on what you know about levels of management, what needs to happen?
Nick, a mid-level manager, should ask Ryan, a first-line manager on his operations team, to scout different locations in New York and provide him with options so he can relay them to Serena.
29
As regional manager of a dollar store chain, Kamile compares weekly sales reports from each store with projected sales goals and then takes corrective action if needed. Which of the four key management functions is Kamile using?
controlling
30
Masato is the billing manager for a large primary care clinic. He has expertise with the accounting software, insurance coverages, and handling client concerns. Because he possesses these technical skills, Masato can be considered a(n) ________ worker.
knowledge
31
The director of human resources, Sierra, is widely regarded as being sharp in her decision making and as usually meeting her goals. Sierra is an example of a(n) ________ manager.
effective
32
Vilma works with a group on projects that are too complicated for one person and frequently necessitates diverse areas of expertise. Vilma’s primary role is to ensure the group has everything it needs to achieve its goals. Vilma is probably a
team leader.
33
A paper mill located in a small rural town uses complicated, heavy-duty machines to turn logs into toilet paper. When the machines break, there is one local machinist who can make the custom replacement parts that are critical to getting the mill back to full operation. If true, which of these would explain the quality of the machinist’s products?
The mill might put up with poor-quality products.
34
Even though workers in some industries experience economic downsides, it seems inevitable that ________, the increasingly interconnected nature of business around the world, is here to stay.
globalization
35
What does being a manager offer to an employee?
many rewards apart from money and status
36
During the COVID-19 pandemic, a local wine and spirits retailer faced changes in store hours, supply of and demand for its products, sanitizing protocols, and converting to drive-through, curbside, or delivery services only. During this time, the store manager, Owen, shared daily updates with employees by e-mail and on posted announcements. Owen also updated the store’s website and social media pages regularly. In this scenario, Owen was playing the ________ role.
disseminator
37
Managing for competitive advantage, information technology, and diversity represent key
managerial challenges.
38
Being a manager can be one of the greatest avenues to a meaningful life, particularly if the manager
is working within a supportive or interesting organizational culture.
39
Jamal, a rather shy person, is looking to improve his ability to network, which is an important career readiness competency. Based on what you know about managing career readiness, what does he do next?
He needs to identify the changes he needs to make to his current habits in order to develop his networking skills.
40
As the director of nursing at a local hospital, Marianna has a “high-touch job.” Which of these most likely describes her work?
She deals with people throughout the hospital and directly affects nurses, patients, and others in the organization.
41
According to research, finding meaningfulness in your life will be associated with
better work and life satisfaction.
42
Dr. B.J. Fogg theorized that changing behaviors into habits begins with which step?
identifying something specific you want to accomplish
43
Regina, the public relations manager of a local library, is meeting with the news media regarding a new reading program for children. Regina is performing the ________ role.
spokesperson
44
Samara conscientiously strives to achieve both efficiency and effectiveness for her company. She carefully plans, organizes, leads, and controls her company resources, including her employees. Samara is
managing.
45
Tenshi is the president of a regional bank that primarily serves small rural towns throughout an eight state region in the Midwest. A few years into her tenure, some of her bank’s customers began moving their accounts to competitors that provided online services. Tenshi had to determine which online banking services would help retain her customers and which were not worth the investment in technology. In the meantime, Tenshi had to maintain quality and innovation on more traditional cashier and drive-through services. To understand how the bank’s overall service offerings fit together, Tenshi utilized her ________ skills.
conceptual
46
As distribution manager, Hassan is constantly gathering information about shipping rates, improvements in logistics analysis, and competitors’ strategies for reducing distribution costs. Hassan is playing the ________ role.
monitor
47
In the Management in Action case it is evident that the Changs did not effectively manage for technological advances. How could they have done this?
They could have better utilized big data.
48
Karam is a top manager at a large plumbing supply company. Caroline, the company president, noticed that recent college graduate and first-line managers tend to gravitate toward Karam. They approach Karam for advice, especially on important matters, even though he does not directly supervise most of them. Caroline realizes that Karam is acting as a(n) ________ to junior employees.
mentor
49
Vandelay Industries employs chemical and manufacturing experts who are among the best in the world at developing and producing products that contain latex. Vandelay Industries is highly efficient and outperforms its competitors which results in a(n) ________ over its competition.
competitive advantage
50
Nina’s Nursery, which retails plants and gardening accessories to local customers, focuses on the first law of business. Thus, Nina’s Nursery always tries to ________ to retain its competitive advantage.
take care of the customers
51
Managers under pressure to meet sales, production, or other targets are thought to be managing for ________, while managers who try to understand the increasingly interconnected nature of business around the world are managing for ________.
ethical standards; globalization
52
The Changs, owners of Forever 21, lacked some of the skills exceptional managers need. Based on the Management in Action case, which skill did they lack the most?
conceptual
53
Career readiness represents the extent to which you possess the ________ desired by employers.
knowledge, skills, and attributes
54
DeVonte is following the process for managing his career readiness. First, he identified the competencies he wanted to develop, then he considered how content in his textbook relates to his targeted competencies. Next, DeVonte should
experiment with implementing a few small steps aimed at developing his targeted competencies.
55
Because upper management must deal with problems that are ambiguous but that could have far-reaching consequences, ________ skills are particularly important for top managers.
conceptual
56
To build a competitive advantage in their local real estate market, owners of a real estate brokerage firm have stayed ahead in the area of ________ by adding virtual home tours, instant chats with realtors, and on-the-spot offers.
innovation
57
Employers find that many college graduates are not career-ready in ________, skills that employers are looking for.
professionalism/work ethic, leadership, and oral/written communication
58
Derrick’s team is setting guidelines and expectations about attendance and communication. Which stage of development will his team enter next?
performing
59
Which of the following is true of informal groups?
Informal groups can advance or undercut the plans of formal groups.
60
Because hard feelings about group leadership and assignments have passed, the members of Maya’s group now seem to be relating much better. At the meeting tomorrow, she should take advantage of this moment by
helping the team identify group goals and values.
61
While guests at the Ritz-Carlton, a family on an international trip could not locate the grocery staples that were safe for their son who had numerous food allergies. The Ritz-Carlton staff, in coordination with the head chef, arranged to fly the items in from another city. How is the Ritz-Carlton using norms?
to emphasize its important values and identity
62
In which of the following conditions should constructive conflict be stimulated?
The team is apathetic and resistant to change.
63
What question does a group ask during the forming stage of development?
Why are we here?
64
Which teams are usually permanent?
work teams
65
How is mutual accountability fostered?
Team members share accountability for the work.
66
Nick’s team was not making much progress on defining a new production process. Wesley was being very uncooperative. He did not agree with Nick’s direction, and he has not completed his tasks. This team is in what stage of group development?
storming
67
Kique announced that the first team member to reach $5,000 in sales this week would have Friday afternoon off of work. This healthy competition caused the team to have its best sales week of the quarter. Kique implemented motivation that relied on
envy-based conflict.
68
When Emily, an American manager, became director of operations at the firm’s apparel factory in China, the tension mounted quickly due to misunderstandings and the extensive time needed to translate conversations between herself and the employees. Emily is experiencing ________ conflict.
cross-cultural
69
Which of the following is accurate about norms?
Norms allow employees to understand their roles more clearly.
70
Which type of team is expected to foster increased productivity and employee quality of life?
self-managed teams
71
Individuals are said to be collaborating when they
are sharing information and coordinating efforts to achieve a collective outcome.
72
Which outcome might you expect from excessive conflict in the workplace?
violence and workplace aggression
73
Lamar led a team that just finished up a very challenging research project that will be used by the company’s leaders to set strategic plans. Despite the stress of the past few months, most participants seem sad the project ended. Now Lamar should
have an awards ceremony to recognize their achievements.
74
Assume that some members of late-night show production teams dislike other team members because they think they are lazy. Based on the Management in Action case, these ________ conflicts may be exacerbated with the sudden change to virtual production.
personality
75
When it comes to conflict, managers should understand that
productive conflict can improve decision making and organizational effectiveness.
76
When Molly broke a clipboard over her knee and then hurled the broken pieces toward her employees, she was creating ________ conflict.
dysfunctional
77
Pablo assured his team that he would advocate for them to receive a much-deserved pay increase. However, when Pablo met with the CEO, he prioritized funding for new equipment over the raises. On which aspect of trust did Pablo fail?
credibility
78
During the last team meeting, Andres said, “Let’s hear from Jeong. He hasn’t shared his perspective yet.” Andres was performing a ________ role.
maintenance
79
________, the second stage of team development, is characterized by the emergence of individual personalities and roles and conflicts within the group.
storming
80
If the CEO of Beautify wanted to develop a new line of skin-care products specifically for people with sensitive skin, she might appoint a(n) ________ group to be headed by the company’s top scientist.
formal
81
At which stage in Tuckman’s Model, is trust the lowest?
forming
82
Chayo was incredibly upset and frustrated when his boss denied his vacation request, again. Chayo decided to cool off a bit before addressing the conflict, so he used which conflict-handling style?
avoiding
83
What is the difference between a group and a team?
A group is a collection of people, and a team is a powerful unit of collective performance.
84
What recommendation would you give to a manager who wants to optimize team performance?
Focus on improving the quality of team interdependence.
85
When appropriately connected to the organization, which type of group can be highly productive and motivating?
a service club
86
Rosa asked Henry, one of her team members, to purposefully think of and voice criticisms as the group discussed whether to open a branch office in another state. This is an example of the use of
devil’s advocacy.
87
During the performing stage of team development, the group answers the question
“Can we do the job properly?”
88
When it comes to conflict, managers should understand that
productive conflict can improve decision making and organizational effectiveness.
89
How do groups make it through storming?
A respected member pushes the group to resolve disagreements.
90
It was the third meeting, but the group had finally agreed on the roles for each member. Kathie felt good about how things were progressing. It seemed that the conflicts had been resolved, and everyone had actually arrived on time with their tasks completed. Kathie felt they were now a team. They were now in the ________ stage.
normingCorrect
91
If one of the production crew members in the Management in Action case is known for keeping the team headed in the right direction to meet taping deadlines, this person would have the ________ role of ________.
task; orienter
92
At the end of each week, Akemi runs the sales report for her team which they discuss at the Monday morning team meeting. Akemi is performing a ________ role.
tASK
93
A _______ is a small set of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable.
team
94
Self-managed teams are groups of workers who have been given ________ for their task domains.
administrative oversight
95
________ is the conflict-handling style in which both parties give up something to gain something.
Compromising
96
When using a self-managed team, a manager should
delegate administrative oversight of work scheduling.
97
________, the second stage of team development, is characterized by the emergence of individual personalities and roles and conflicts within the group.
storming
98
Which of the following best describes a team with excessive conflict?
Political infighting has diminished organizational performance.
99
During the last team meeting, Andres said, “Let’s hear from Jeong. He hasn’t shared his perspective yet.” Andres was performing a ________ role.
maintenance
100
Based on the Management in Action case, the production team at Late Night with Seth Meyers was highly performing until COVID-19 hit. Based on Tuckman’s Five-Stage Model, what stage did the team regress to?
storming
101
The group development stage in which individuals test the leader’s policies and assumptions as they try to determine how they fit into the power structure is the ________ stage.
storming
102
Which of the following is a source of intergroup conflict in the workplace?
inconsistent goals or reward systems
103
Bruce, whose primary job is supervising a small production group, is not getting cooperation from all members on the cross-functional team he leads. In particular, Selas, a senior marketing manager, seems to resist his direction and tries to influence team members to go in another direction. The source of conflict in this case may be
status differences.
104
Leaders who establish reciprocal trust with their team can expect
more organizational citizenship behaviors.
105
Ronin is on a ________ team that consists of members who work together over time and distance via electronic media to combine effort and achieve common goals.
virtual
106
Because self-managed teams were established at the Kinex plant, the number of electrical components produced has increased by 12% and workers seem to have more positive attitudes. Which statement is most likely TRUE about the self-managed teams at Kinex?
The self-managed teams will be most successful when they have proper training and technology access.
107
When Molly broke a clipboard over her knee and then hurled the broken pieces toward her employees, she was creating ________ conflict.
dysfunctional
108
Tension was mounting as the management team discussed changes to promotion requirements. Then, Colby made a joke about Makoto’s white-knuckled grip on his pen, and the laughter seemed to lighten the mood. Colby was acting in a ________ role.
maintenance
109
Individuals are said to be collaborating when they
are sharing information and coordinating efforts to achieve a collective outcome.
110
Mauricio’s team has entered the stage characterized by deciding expected team behaviors, apportioning the work, and developing team spirit. Which stage of development occurred immediately BEFORE this one?
storming
111
Becoming a team member requires you to integrate your efforts with others in the pursuit of achieving a common goal. Which of the following actions may require you to sacrifice your individual recognition in the process?
committing to the team
112
Which type of team is expected to foster increased productivity and employee quality of life?
self-managed teams
113
Padma’s consulting team spent six weeks preparing a bid on an employee benefits consulting project for a major corporation. Unfortunately, the bid submitted by Padma’s team was not selected, and the project went to a competitor. As a follow-up, Padma asked to see the other bids. How would viewing the competing bids help Padma’s team?
The competing bids could provide feedback and help the team create better performance goals in the future.
114
Saving on real estate expenses and leveraging knowledge of many different markets are benefits of
virtual teams.
115
The emergency, cardiology, labor and delivery, neurology, and intensive care units are some of the ________ of a typical hospital.
subsystems
116
According to Taylor's principles, which of these might help to improve workers' productivity?
Carefully select workers according to their abilities and give workers training.
117
If you focus on managing the production and delivery of your organization’s products or services more effectively, you are managing its
operations
118
Which of the following is a key benefit of studying theoretical perspectives on management?
They serve as a guide to action and a source of new ideas.
119
The manner in which health care is delivered is quite complex. Health care options can range from a general practitioner in a local rural clinic to a neurology specialist in a large research hospital. According to ________, all of these health care providers interact with one another according to certain simple rules.
complexity theory
120
Which theorist pioneered the concepts of teamwork, authority, and budgeting as necessities of good management?
Charles Spaulding
121
The behavioral science approach relies on scientific research for developing theories about human behavior that can be
used to provide practical tools for managers.
122
Noah’s Ark is a successful child care center. It focuses on actively developing, finding, and communicating new knowledge to its employees so that workers can modify their behavior to reflect this new knowledge. Noah’s Ark is an example of a(n) ________ organization.
learning
123
Eamon does not understand how his manager, Chanise, always knows how much of what product to order and how to schedule employee shifts. Studying theoretical management perspectives could help Eamon
realize the meaning of Chanise’s decisions.
124
In the Management in Action case, Stella McCartney continues to innovate to stay ahead of competitors and offer what she believes is a truly sustainable product. This behavior is most closely aligned with which management approach?
learning organization
125
Manuel, an IT manager, has been studying the actions that his workers perform in an attempt to improve their productivity. Manuel is utilizing
scientific management
126
When the sales of a certain flavor of ice cream slowed, a national grocery retailer decided to drop the price of that product, which resulted in a large increase in sales of the ice cream. This sales increase is a type of
feedback
127
Destiny has three employees whose work habits she struggles to understand. Spencer likes to come in at noon and work until late in the evening. Lydia comes in early, creates a task list for the day, and only works on what is on the list. Miranda flits in and out of others' cubicles, and seems to always be off task, but when asked for a report, she has it handy. By applying the behavioral viewpoint, Destiny will be better able to
keep employees focused on achieving goals.
128
If publishing at a newspaper company is arranged so that editors, editorial assistants, and reporters coordinate to determine which stories should be published, this community arrangement would align with ideas brought forth by
Mary Parker Follett.
129
A mission statement tells you
what the company wants to become or achieve over time.
130
Oren manages a medium-sized logistics firm. While earning his MBA, Oren became aware of how many managerial decisions can be based upon evidence found in academic studies. This is an application of ________ approach to management.
the behavioral science
131
According to the ________, Javier must have access to food and shelter to be motivated, but he will also seek recognition and acceptance.
hierarchy of human needs
132
The evidence-based management approach is based on
rational decision making.
133
Assuming that workers are rational, ________ seeks to improve individual efficiency while ________ focuses on entire organizations.
scientific management; administrative management
134
Shuri is revamping her company to clarify the chains of command, the tasks assigned to each worker, the official policies and procedures, and her expectations for cooperation and teamwork. Shuri is
implementing administrative management.
135
When Chloe became a manager at a food processing factory, she learned that many styles of braids and dreadlocks, which are more commonly worn by black women, were against the factory dress code. In response, Chloe proposed a new policy that upheld the food safety guidelines, while not disallowing specific hair styles or types. Chloe’s desire to have organizational policies that can be administered impartially follows the ________ approach to deciding ethical dilemmas.
justiceCorrect
136
Charlotte wants to sell her business. Ashton has expressed an interest in purchasing it, but is worried about whether she will qualify for a loan with the interest rates going up. Ashton is worried about a/an ________ force.
economic
137
When Aetna, a large health insurance company, announced it was moving out of Hartford, Connecticut, where it had been headquartered for over 100 years, the announcement sent shockwaves through an already economically challenged state. How would Aetna’s leaving impact the local community?
Restaurants close to the office building may close due to lack of customers.
138
Crush Blush’s cosmetics products are sold to consumers and stylists in Beautiful You’s beauty supply store. Crush Blush relies heavily on Beautiful You to help sell its goods to customers. Beautiful You is a ________ of Crush Blush products.
distributorCorrect
139
Scientists are in overwhelming agreement that ________ is a growing threat and will cause major changes in temperature, precipitation, wind patterns, and similar matters over several decades.
climate change
140
________ forces affect the way politics shape laws and the way laws shape the opportunities for and threats to an organization. For example, some cities in the United States (including New York City and San Francisco) have set the minimum wage far above the federally mandated minimum wage.
Political-legal
141
Kingsolver’s Classics, a local book store, is located in a community that has seen its population grow rapidly with a greater proportion of younger adults and a much more vivid LGBT presence. In response to these ________ forces, Kingsolver’s Classics offers free wireless Internet in its “quiet work zone” and sponsors the local PRIDE parade.
demographic
142
Many organizations, such as Microsoft and Johnson & Johnson, offer corporate ________ programs that encourage employees to donate to charitable causes by matching employee donations. This doubles the amount of money given to benefit their causes.
philanthropy
143
Cornelius works for Pro Fan Gear, a company that makes merchandise that is sold in professional sports arenas and stadiums during events as well as online. Pro Fan Gear includes a “Made in the USA” label on all its products and frequently advertises this feature as well. While it is true that the merchandise is designed in the United States, most of the jerseys, hats, and other products are manufactured in foreign factories. Pro Fan Gear owns those factories, staffs them with American managers, and pays a fair living wage to all its employees. Moreover, once the merchandise is made, it is shipped to a U.S. facility for customization work, such as embroidering athletes’ names, and for sorting and packing into specific orders. Cornelius is concerned that Pro Fan Gear is engaged in false advertising. His boss points out that the factories are owned by Americans and that Pro Fan Gear could not make a profit without using the cheaper labor in its foreign factories. What do you think Cornelius should do?
Report Pro Fan Gear for an ethical violation.
144
Following a riot at the prison she supervised, Safiya was immediately fired. Safiya appealed her termination to the Corrections Board saying that the ________ approach to resolving ethical dilemmas meant she was entitled to the fundamental right of due process, which would include an investigation and hearing prior to any decision about her job status.
moral-rights
145
All of Jeremiah’s subordinates think he is an abusive supervisor because he
yells, grunts, and calls them names.
146
A supplier is an external stakeholder that
provides raw materials, services, equipment, labor, or energy.
147
A national ice cream chain asked its 30 highest paid employees to take a 15% pay cut. Doing this, in response to the recent sales decline, meant no store closures and no downsizing. This could be characterized as the ________ approach to ethical dilemmas.
utilitarian
148
To be career ready, Zina wants to incorporate changes into her life that will give her behavioral examples of professionalism and work ethic to discuss in job interviews. Zina has heard that people who get the right amount of sleep are less tempted by unethical behavior, so she has made a commitment to go to bed earlier, when possible. Zina also is going to pick up reading again, a hobby she has just not made time for lately, which will reduce her screen time especially right before bed. Zina also might
get in the practice of turning off lights when she leaves rooms and remember to bring a reusable water bottle to work.
149
Local communities are stakeholders of organizations because communities
rely on the tax base from companies and the jobs the company provides.
150
The macroenvironment, also known as the ________ environment includes six forces.
General
151
Fair Play, California and its surroundings area are well known for their vineyards. Successful wine-making depends very much on the air, soil, and water quality of the land upon which the grapes are grown. Thus, the ________ of the region is important for Fair Play vineyards in protecting their triple bottom line.
natural capital
152
Zeus Enterprises, a cloud-computing firm, just recruited an entirely new board of directors. None of the board members are Zeus employees or have family or business ties with the company’s ownership. The company wanted to ensure that the board had technical expertise in cloud-computing, so all members have a background in information technology. Based on what you know about corporate governance, how would you rank Zeus’s board of directors and why?
Moderately strong. Board members are independent, but do not have varied backgrounds and skill sets.
153
The city government of Springfield promised significant tax breaks to a large manufacturer if it opened a factory in Springfield, which would result in nearly 200 new local jobs. After opening the factory, the manufacturer decided that it would staff the new Springfield factory with employees from its other locations, meaning no new jobs were created. As a result, the city of Springfield instituted clawbacks by
rescinding the tax breaks given to the manufacturer.
154
A forklift operator in an auto parts warehouse, Haider recognized that his employer did not follow OSHA standards such as pre-shift safety inspections, enforcing speed limits, or ensuring all forklift operators were certified. After a coworker was seriously injured on the job, Haider acted as a(n) ________ and filed a report with OSHA and gave an interview to the local news.
whistle-blower
155
To finance the development of its innovative mobile phone cases, Loopy Cases sought ________ to raise small amounts of money from many people.
crowdfunding
156
Pinpoint Diagnostic Laboratory has instituted new policies around misappropriation of assets, confidentiality of company information, and patient privacy. Also with the local elections just around the corner, management sent out reminders about political contributions and conflicts of interest. All of these policies can be found in Pinpoint’s
code of ethics.
157
The high likelihood of an innovative product copied or counterfeited in a foreign factory, regardless of holding a patent or trademark, is one example of changes in the economic, political, legal, and technological global system known as ________ forces.
internationalCorrect
158
To be career ready, Zina wants to incorporate changes into her life that will give her behavioral examples of professionalism and work ethic to discuss in job interviews. Zina has heard that people who get the right amount of sleep are less tempted by unethical behavior, so she has made a commitment to go to bed earlier, when possible. Zina also is going to pick up reading again, a hobby she has just not made time for lately, which will reduce her screen time especially right before bed. Zina also might
get in the practice of turning off lights when she leaves rooms and remember to bring a reusable water bottle to work.
159
Estaban was fired for ________ after it was determined he had been inflating his production reports each quarter.
workplace cheating
160
Bianca is an underwriter for a commercial insurance firm that recently began using an entirely new information management system. Even after several trainings, many of Bianca’s coworkers remain confused by some functions of the new system. Rather than call the helpline, the coworkers ask Bianca for help. Bianca believes it is ethical to pause her work to help the others learn the new system, so that they might choose her to be the team leader of the next big project. This type of thinking reflects the ________ approach to deciding ethical dilemmas.
individual
161
A sports drink company is practicing by ________ tying the CEO’s compensation to her progress on meeting water conservation and package recycling goals.
CSR contracting
162
When Aetna, a large health insurance company, announced it was moving out of Hartford, Connecticut, where it had been headquartered for over 100 years, the announcement sent shockwaves through an already economically challenged state. How would Aetna’s leaving impact the local community?
Restaurants close to the office building may close due to lack of customers.
163
Cornelius and a few other private investors are starting a bank. Because the financial industry is very prone to corruption, Cornelius is very committed to preventing fraud, so he
recommends having several women on the board of directors.
164
Jackson, the owner of a t-shirt shop, attended an entrepreneurship workshop that discussed the triple bottom line, which measures an organization's ________ performance.
social, environmental, and financial
165
Which forces are part of the macroenvironment?
economic, technological, sociocultural, demographic, political-legal, and international
166
An organization's internal stakeholders consist of
the board of directors, employees, and owners.
167
When Chloe became a manager at a food processing factory, she learned that many styles of braids and dreadlocks, which are more commonly worn by black women, were against the factory dress code. In response, Chloe proposed a new policy that upheld the food safety guidelines, while not disallowing specific hair styles or types. Chloe’s desire to have organizational policies that can be administered impartially follows the ________ approach to deciding ethical dilemmas.
justice
168
Ethics are defined as
standards of right and wrong that influence behavior.
169
Ethics are defined as
standards of right and wrong that influence behavior.
170
Kingsolver’s Classics, a local book store, is located in a community that has seen its population grow rapidly with a greater proportion of younger adults and a much more vivid LGBT presence. In response to these ________ forces, Kingsolver’s Classics offers free wireless Internet in its “quiet work zone” and sponsors the local PRIDE parade.
demographic
171
Chyaru and her managers are discussing the unemployment, inflation, and interest-rate trends that might affect their chain of coffee shops over the next 12 months. The managers are studying the ________ forces in their organization's general environment.
economic
172
Naoki and Naoko, brothers who run a high-end Japanese restaurant, are the only people who can claim the restaurant as their legal property. This restaurant is a(n)
partnership
173
A sign that ethics has become a primary concern for boards of directors is that
in 2018 more CEOs were fired for ethical violations than for financial performance.
174
After a third complaint about how her company was handling customer service requests, Catalina developed a code of ethics to specify
a formal written set of ethical standards guiding her organization’s actions.
175
Tina has a master’s degree, 12 years of managerial experience, and excellent marks on her annual performance reviews. Although she rarely talks about her personal life at work, Tina has a framed photo of her wife and their kids on her desk. Recently, Tina learned that she was passed over for a promotion, and that Lauren who has fewer years of experience and no graduate degree was selected for the promotion. This causes Tina to wonder if it was because of which kind of ethical misconduct?
discrimination
176
David, the vice president of operations for a publicly traded beverage company, learns that his company is in talks to be acquired by a very popular candy company. Although the deal is not public yet, David expects the post-merger value to increase dramatically, so he trades for a large number of shares of the candy company. In which illegal activity has David engaged?
insider trading
177
Roughneck Rigs, a large oil drilling company off the Gulf Coast, wants to expand its drilling area. When practicing ________, Roughneck Rigs will hear concerns from the local community, commission reports from expert oceanographers, and they will pay attention to how all of this will impact their bottom line.
the triple bottom line
178
Very often the actions of businesses to make profits result in outcomes that harm the environment. Many scholars recognize the importance of sustainable development, which is an economic development that
meets present needs without compromising the ability of future generations to meet their needs.
179
Local communities are stakeholders of organizations because communities
rely on the tax base from companies and the jobs the company provides.
180
Keisha has worked at the station next to yours in the textile factory for eight years. You have become close friends, attending each other’s family events, birthday parties, and the like. Keisha sends a text message asking you to punch her timecard when you arrive for your shift because she is going to be late. You know the factory has strict policies against punching someone else’s timecard, and it could be grounds for termination. You are facing a(n)
an ethical dilemma.
181
As posited by Carroll’s pyramid, the first and foundational responsibility of organizations in the global economy is to
make a profit consistent with expectations for international business.
182
General Mills, Inc. utilizes executives from organizations such as Cigna, Kimberly-Clark, AARP, and Nike as
outside directors.
183
General Mills, Inc. utilizes executives from organizations such as Cigna, Kimberly-Clark, AARP, and Nike as
outside directors.
184
The employees of ZaZa's Pizza, a local pizza restaurant, feel that the owners and managers really try to follow the ethical policies outlined in their company's code of ethics. Tucker, a cook, said that "Just today, Marissa, our manager, called our supplier to let them know we received an extra case of tomatoes that we did not pay for. And they do this type of thing almost every day." ZaZa's Pizza maintains a(n)
ethical climate.
185
The marketing director for Lifestyle Games, a board game company, wants to improve the company’s relationship with its product distributors in hopes of earning more market share and higher profits. Since distributors are part of the ________ environment for Lifestyle Games, higher profits will be good for both Lifestyle Games and its distributors.
task
186
Cornelius and a few other private investors are starting a bank. Because the financial industry is very prone to corruption, Cornelius is very committed to preventing fraud, so he
recommends having several women on the board of directors.
187
ASEAN is a(n)
trading bloc consisting of 10 countries in Asia.
188
Orlando, the owner of a Belgian event-planning company called Memory Makers, plans to open a marketing company that focuses on product launches, called Kick Start, in Germany. Kick Start will be totally owned and controlled by Memory Makers, which makes Kick Start a ________ of Memory Makers.
wholly owned subsidiary
189
The United States limits the amount of cheese purchased from other countries; this is an example of a(n)
import quota.
190
A company is licensing its products when it
allows a foreign company to pay it a fee to make or distribute the first company’s product or service.
191
The GLOBE project is an ongoing cross-cultural investigation of nine cultural dimensions involved in ________ processes.
leadership and organizational
192
Jeremiah is accustomed to making sense of information that he has read or heard, but he is less accustomed to interpreting situational cues. Jeremiah is probably
from a low-context culture.
193
Patricio’s Pastries, which makes shelf-stable, non-perishable desserts that are sold to customers in other countries, is ________ its products.
exporting
194
According to Rosabeth Moss Kantor of the Harvard Business School, which three events of the 1980s paved the way for the global economy?
The Berlin Wall came down, Asian countries opened their economies to foreign investors, and there was a worldwide trend of governments deregulating their economies.
195
The Management in Action case details how German telecommunications operators use Huawei’s technology because it is cheaper to secure. What type of international expansion does this represent?
outsourcingCorrect
196
Which of these statements about BRICS countries is FALSE?
The BRICS countries have joined together to form a trading bloc.
197
Pharmakia is a company that develops and manufactures prescription medicines. Recently, Pharmakia has been unable to obtain ingredients key to its medicines, is facing rapidly increasing labor costs, and is paying high tariffs when exporting its medicines. To mitigate these difficulties, Pharmakia should consider becoming a
countertrader
198
Several companies in the EU were importing safety footwear from Argentina. Specifically, thousands of pairs of steel-toed boots were being imported for end use by workers in hazardous industries, such as mining, construction, and manufacturing. The EU became concerned that the steel inside the footwear was not of the agreed upon quality and so it called upon the ________ to monitor and enforce the trade agreement.
World Trade Organization
199
Countertrading is ________ goods for goods.
barteringCorrect
200
Antonella, the vice president of operations for an international organization, believes that employees in her foreign offices best understand how to handle the personnel and practices in their offices. So when the corporate HR manager approached Antonella about reprimanding Francois, a native Parisian who is the Paris office manager, for not doing things according to corporate policy, Antonella backed Francois and said, “I believe that the home office should leave Francois alone because he best understands the local culture.” Antonella is a(n) ________ manager.
polycentric
201
In exchange for $1,000 of office supplies, Anthony’s IT Services uses ________ to install new network computers and printers at no cost to Quality Office Supply.
countertradingCorrect
202
Pineapple Whip, a company that makes an ice cream-like treat using pineapple, sells its branding, production techniques, and proprietary flavors to other companies for a fee and a share of the profits. Pineapple Whip is engaged in
franchising
203
According to the GLOBE project, in-group collectivism refers to
the extent to which people should take pride in being members of their family, circle of close friends, and work organization.
204
According to the findings of the GLOBE project, which country would be considered most assertive?
GermanyCorrect
205
Sometimes a country’s laws forbid foreigners from owning a business in the nation. In the presence of such laws, a(n) _____ is one way for an American company to have a presence in that foreign country.
joint venture
206
There are many positive effects to globalization, but which of the following would be a negative effect?
data sharing
207
The Global Market is a chain of U.S. grocery stores where customers can purchase foods, beverages, and canned goods from other countries. Global Market is an example of a company that
imports
208
Qatar earned the rank of first place in terms of gross domestic product because it
took advantage of the world becoming one market.
209
The World Trade Organization (WTO)
monitors and enforces trade agreements.
210
Which of the following statements is FALSE?
The World Economic Forum ranked the United States as the most competitive economy in 2019.
211
________ is a trading bloc consisting of 27 trading partners in Europe.
The European Union
212
Sarah and Marcus work for a U.S. furniture maker with locations overseas. Their employer decides to send them both to meet their counterparts at the furniture maker’s location in Italy. To Sarah’s surprise, the employees in the Italian office are doing things completely differently than how they are done in the United States. Nevertheless, she defers to their ways of doing things and thinks to herself, “When in Rome, do as the Romans do.” Marcus, on the other hand, respects the way the Italian office is working, but notices that they would benefit by incorporating some of the practices from the U.S. office. Based on what you know about types of international managers, Sarah is ________ while Marcus is ________.
polycentric; geocentric
213
________ is prevented by quotas.
DumpingCorrect
214
Patricio’s Pastries, which makes shelf-stable, non-perishable desserts that are sold to customers in other countries, is ________ its products.
exporting
215
________ is another word for ethnocentrism.
Parochialism
216
Jillian will be relocating to Singapore six months from now. Although many people speak English, what would be a good use of her time in the next six months?
Learn the local language.
217
Jeremiah is accustomed to making sense of information that he has read or heard, but he is less accustomed to interpreting situational cues. Jeremiah is probably
from a low-context culture.
218
Sometimes a country’s laws forbid foreigners from owning a business in the nation. In the presence of such laws, a(n) _____ is one way for an American company to have a presence in that foreign country.
joint venture
219
During global culture training for a group of employees who are being transferred to Egypt, Celina, the HR training manager, remarked, “In the Arab world, men often hold hands, which is meant to express ________.”
solidarity and friendship
220
Manuela is the director for her company’s African operations. She is interviewing candidates to fill the position of factory manager at the location in the Ivory Coast. Manuela carefully considers the qualifications of both foreign and domestic applicants to identify the most effective candidate. What type of manager is Manuela aspiring to be?
geocentric
221
A major U.S.-based commercial construction firm has established operations in Belize. Wyatt has been managing the Belizean operations for several months, and is perplexed as to why the workers arrive late, take long lunches, and leave early on Wednesdays. He begins requiring employees to punch in and out on a time clock. Wyatt’s decision to utilize a time clock, something common in U.S. workplaces, may signal that he is a(n) ________ manager.
ethnocentric
222
Caleb, who owns a successful business with two locations and a few international clients, was approached by a large organization about dramatically expanding his company. Caleb later told his wife that he is happy with his success, but he wants to stay small because if he decides to add new products, small companies
can get started more easily and maneuver faster.
223
Free trade is the
movement of products between countries without political or economic obstruction.
224
Last week Arturo, CEO of Quality Furniture in Providence, Rhode Island, traveled to Europe to visit customers. While overseas, Arturo checked his e-mail daily and showed his company’s website to customers, explaining how the website will help them place orders and receive merchandise more quickly. After visiting the last customer Thursday morning, Arturo was able to return to the corporate office in Providence to meet with his board of directors that night. ________ is the “shrinking” of time and space with air travel and the electronic media.
The global village
225
Manufacturing plants with low labor costs that give special privileges to their American owners in return for employing Mexican citizens are known as
maquiladoras
226
Randy has established a successful fast-food restaurant chain named Randy’s in the United States. He currently has 12 locations across three states. He’d like to expand his brand to Asia, but does not have the capital to do so. He’s also wary of the risk of failure, especially because he is not very familiar with business in Asia. If you were consulting Randy, what route would you advise against?
opening a wholly owned, 13th Randy’s location in Shanghai, China
227
The United States granted most favored nation trading status to China, which means that
China receives favorable trading treatment, such as the reduction of import duties.
228
Lillian moved from Iowa to New Zealand for work. Within a couple weeks, Lillian noticed that she needed much more sleep and was persistently feeling uncomfortable and disoriented because she was experiencing
culture shock.
229
Dimas works for a company that highly values performance-oriented traits, such as achieving a certain level of sales and increasing market share by a certain percentage. In analyzing this aspect of Dimas’s employer, Geert Hofstede would examine the ________ dimension.
masculinity/feminity
230
Based on the facts in the Management in Action case, if European countries, such as France and Germany, want to create a trade barrier with Huawei, what trading bloc could they utilize?
European Union (EU)
231
The ________ is the law that makes it illegal for employees of U.S. companies to make “questionable” or “dubious” contributions to political decision makers in foreign nations.
Foreign Corrupt Practices Act
232
The World Bank
provides low-interest loans to developing nations for improvements.
233
Which of the following is NOT one of the BRICS countries?
Indonesia
234
Which of the following statements is FALSE?
The World Economic Forum ranked the United States as the most competitive economy in 2019.
235
Prior to 1990, the United States imposed a tax, known as a(n) ________, on automobiles imported from Mexico.
tariff
