Exam 1 (Lecture 3, 4, 5, 6) Flashcards
**What are the seven patient factors that are barriers to eliciting patient concerns?
Time
Embarrassment
Language barrier
Intimidated
Deaf (Sensory barriers)
Trust
Mental handicaps
**What are the 8 provider factors that are barriers to eliciting patient concerns?
Time
Hypocrisy
Provider bias/prejudice
Cultural differences
“Frequent fliers”
Keeping your composure
Personal or emotional conflicts
Patient being inattentive
What are the two portions of the HPI, are the _____ and _____
patient centered and clinician centered
What are some nonverbal sources of communication that often fall in the patient centered HPI?
nonverbal cues
physical characteristics
autonomic changes
accoutrements (clothing, jewelry, makeup)
environment
self
The empathy skill NURS, what does it stand for?
Naming
Understanding
Respecting
Supporting
**What is one important question that needs to be asked during the social context of the HPI?
Does it affect your ADLs?
Job function
Daily activities
Hobbies
Family
In the patient education section, what are some key points to cover?
Assessment of patient understanding
Communication at patient level
Tailor your education for each patient:
Self-management education
What are some benefits of shared decision making?
More likely to feel secure in the healthcare setting
Stronger commitment to recover
Improved perception of the quality of care
Better self-efficacy and patient responsibility for their outcomes
Improved self-management
Better adherence to care plans
Strengthens provider-patient bond
What are some disadvantages of shared decision making?
Patient may not desire to make decisions or feel comfortable making decisions
Patient misunderstanding may lead to incorrect decisions
Possible association with increased costs and services in hospitalized patients
**What are some patient factors that are barriers to ending the visit?
Failure to comprehend education
Continuous questions
Casual conversation
New complaint at end of encounter
Family members
**What are some provider factors that are barriers to ending the visit?
Poor flow of patient encounter
Lack of proper communication with patient
Failure to “enforce” the end of the visit
Casual conversation
Name some skills that define someone as a “good communicator”
Effectively listens to others
Understands and uses nonverbal communication appropriately
Manages stress well
Emotionally aware of others
Effective verbal expression of thoughts
What is the “fast food” rule?
Whoever is the “hungriest” gets to talk first
Repeat their message sincerely
Remember mirroring!
Oftentimes what does an incomplete history equal ?
incomplete data to make decisions
A lot of times, this leads to costly and UNNECESSARY testing!
What are some common patient reasons as to why they did not adhere to the care plan?
disagreed with treatment
cost
instructions were too difficult to understand
went against their personal beliefs
did not understand
Name some factors that affect patient satisfaction
expectations
communication
control
decision-making
time spent with patient
clinical team
referrals
continuity of care
dignity
What is the root cause in the majority of malpractice causes?
poor communication
What is a quick summary of the biopsychosocial model? Who was it proposed by?
Interrelation of biological, psychological, and social factors that all contribute to the presence or absence of disease
George Engel
Hereditary (Genetics)
Anatomic
Molecular
Gender
Age
Ethnicity
All fall under what Biopsychosocial Factors category?
Biological
Temperament
Personality
Motivation
Emotion
Attention
Cognition
All fall under what Biopsychosocial Factors category?
Psychological
Family
Society
Culture
Environment
Spiritual
Economic
All fall under what Biopsychosocial Factors category?
Social
What is the the triple overlap of the Biopsychosocial model?
mental health
What are the 5 core values of the provider-patient relationship?
attentiveness
support
partnership
respect
empathy
Name some forms of nonverbal communication
kinesics (facial expression)
proxemic
paralanguage
autonomics
appearance