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Flashcards in Exam #1 (Note materials) Deck (32):
1

Communication is ...

THE SHARING OF MEANING

2

The meaning behind symbols are learned through what?

Experiences

3

Can you send and receive meaning?

NO.
Meaning is in our heads.
Messages can be sent unintentionally.

4

What is the communication equation?

Meaning received or gained by receiver
OVER
meaning intended by sender

5

Do words have meaning?

NO

6

What is the communication process?

1. You have an idea
2. You put the idea into message form
3. You send the message
4. Your message must be received
5. The receiver must be aware of the message

7

Going through the communication process does not necessarily result in?

The Sharing of Meaning

8

Can you have communication without the communication process?

NO.

9

What is the difference between communication and the communication process?

You are always communicating, if you are meaning to or not.

The communication process makes sure the messages you are trying to give off are correct.

BUT...

You CANNOT have communication without the communication process.

10

What are the 3 causes of Miscommunication?

1. Inferences
2. Bypassing
3. Allness

11

What is an Inference?

When a statement is treated like a fact that is when the communication gets lost.

EX: Car B is going straight, while Car A has their blinker on to go right. Car B continues and runs into Car A. Car actually left the blinker on and it communicated to Car B that they were going somewhere else. Result in an accident.

12

What are two strategies to prevent Inferences?

A. Be aware of your inferences
B. Label your inference

13

What is Bypassing and how does it occur?

When two people are not on the same wavelength.

OCCURS:
Same word ---> different meaning
EX:
"dinner" 12pm (lunch) .... "dinner" 6pm (supper)

14

What are the 3 strategies to avoid Bypassing?

A) Be person-minded, not word-minded
B) Ask Questions
C) Paraphrase

15

What is Allness?

The attitude of a person who does NOT realize He or She is abstracting.

EX:
Giving words such as.. never/ really/ all/ etc.

16

What is Abstracting mean when dealing with Allness?

Forcing on some details, while neglecting others.
AKA
filler words

17

What strategy can be taken place to avoid Allness?

Developing a genuine humility that you can't say or know everything about anything.

EX:
"Tell the truth, and nothing but the truth, so help you god."
-NO ONE knows EVERYTHING

18

What is the operational Definition?

A concept in terms of its observable & measurable characteristics or behaviors, by specifying how the concept can be observed in actual practice.

And by ______ , I mean
EX:
And by LAYER, I mean. (fabric laying in helmets)

19

What is Open Line Communication?

Keeping and open line of communication between HR and employees to establish trust, build morale. and build positive relationships.

Deals with BOTH upward & downward communication.

FOCUSES on Upward communication.

20

Concerns about the Open Line Program?

It can become clogged with petty personal problems.

Workers will be upset if we don't do what they want.

21

Give an Example of the Open Line Program

EX: If the special coordinated gets the same comment they have received before, what do they do?

A: They treat every comment as a new one. You must go through the process again and finding the same answer or a different one from before.

22

What is the Open Meeting Program?

To use brainstorming for Upward communication.
To get valuable upward communication.

Deals with groups of 12 people.
More than 12 = challenges to overcome
Less than 12 = less input

23

The Open Meeting Program has Random Selection. What is this?

Random Selection... that is ... VOLUNTARY ... where everyone in the group... has the SAME JOB.

The group does has a facilitator, who job is different.

24

Give an Example of he Open Meeting Program

EX: Why is management not present in these meetings?

A: We want the employees to feel safe and open and not intimidated about anything that is needed to be said

25

Open Meeting Program:

When the facilitator feels the group is ready to close ad prepare a report, what happens?

1. The report is sent to management who MUST respond.
2. if management refuses to respond, then these meeting would stop taking place.

26

What is the Answer & Question Communication Program?

They BOTH have good Upward & Downward communication.

The FOCUS is on Downward communication.

27

A & Q Communication Program:

The plant manager meets with the Department head and managers and then what happens?

1. Provided is downward communication
2. Discuss possible questions for future meetings
3. Supervisors meet with their employees
4. Supervisor reports back to management

28

A & Q Communication Program:

What kind of questions are asked during the program?

A) Questions supervisor CAN answer
B) Questions supervisor CAN'T answer
C) MGT-Union type of questions
D) Questions in Complaint form

29

Q & A Communication Program:

Why is the last step in the program necessary?

After reporting back to the answer could still not be the correct answer.

30

Q & A Communication Program:

What kinds of reactions happen from your employees?

Employees indicated they were better informed after the process.

Employees were treated fairly... they have more trust... they appreciate how they are treated.

31

What is better Downward or Upward communication?

DOWNWARD

Because employees and management are getting GOOD feedback.

32

What is needed for GOOD Downward Communication?

1. Current Information
2. What employees WANT
3. What employees NEED
4. The information is from a preferred source