Exam #2 (Note materials)

Question 1

What is Horizontal Communication?

Answer 1

Communication between individuals at the same level of organizational authority.

Question 2

Does Horizontal communication always occur when it needs to?

Answer 2

Not Always

Question 3

Is Horizontal Communication a good thing?

Answer 3

YES

Question 4

What are the Barriers to Horizontal Communication?

Answer 4

1) Specialization- Like high school cliques
2) Rivalry- not uncommon of sports teams. People want to be the best.
3) No Motivation- exercising or doing homework

Question 5

Why is Specialization a barrier?

Answer 5

People are not comfortable w/ the other person or do not like the other person.

Question 6

Why is Rivalry a barrier?

Answer 6

The company needs horizontal communication even if single departments don’t think so.

Question 7

What are the 4 strategies to Horizontal Communication?

Answer 7

1) Schedule it- send out an email w/ special details
2) Emphasize- the inter-relatedness of departmental and organizational goals.
3) Having NO horizontal- the president is overwhealmed
4) TOO MUCH horizontal- the president isn’t “in the loop”

Question 8

The 5 steps to the Appraisal Interviewing Process?

Answer 8

1) Manager & Employee meet to discuss the job description.
2) Employee sets goals
3) Manager & Employee discuss the goals
4) Establish checkpoints- writing finalized goals and how they will be measured
5) Meet @ checkpoint to review performance.

Question 9

How can you eliminate the 5 step process if the Appraisal Interviewing Process?

Answer 9

By having GOOD DAILY communication with your employees

Question 10

Why would you have the employee set goals rather than the employer?

Answer 10

The employee will be more committed if they create the goals.

Question 11

Why is it so important to have step 1 in the Appraisal Interviewing Process?

Answer 11

You need an agreement on what the problem is. You need people on the same page.

Question 12

How do you know if something is formal or informal?

Answer 12

If there is two people in the office having sexual relations making it official with the HR makes it formal communication.

Question 13

If Jane tells Carol that Bill and Linda are having a romantic relationship, would this be formal or informal communication?

Answer 13

It is NOT Jane’s job to tell anyone that bill and Linda are in a relationship. This is INFORMAL. Only Bill and Linda can make their relationship official, if their is a relationship.

Question 14

What are the 3 causes of Increased Grapevine Activity?

Answer 14

1) When employees experience difficulty in using formal communication
2) When managers withhold important information
3) When employees are worried about their jobs

Question 15

When a manager observes a lot of Grapevine Activity happening in the company, why should they not ignore the spike in activity?

Answer 15

It could be information they need to stop or need to know about.

Question 16

What are 2 ways to deal with or influence Grapevine Activity?

Answer 16

1) Through leaders of the Grapevine.

2) Being Approchable

Question 17

Can managers walk over to the Grapevine and put information into it?

Answer 17

NO. Only the leaders can put information in and take it out of the Grapevine

Question 18

What type of information would you give to the leader in the Grapevine?

Answer 18

1) Information other employees want
2) Information that effects employees
3) Current information (if possible)

Question 19

A comprised group of individuals who have a majority of their communicative interactions with a person or people in he group, are what type of group?

Answer 19

Communication Group

Question 20

What is a Liaison Individual?

Answer 20

Has the majority of his or her communicative interactions with people in more than 1 communication group.
(this person is not in a particular group)

Question 21

Can a person be individually in a communication group? Why?

Answer 21

NO.
You cannot have the majority in more than one group

EX: you cant put $51 in the bank A and $52 in bank B, when you only have $100

Question 22

What is a Bridge Individual?

Answer 22

A member f a communication group who interacts with one or more members of one or more communication groups.

Question 23

What is an Isolate individual?

Answer 23

Has 2 or fewer daily communication interactions

Question 24

Under what network would we expect the massage to get across? Why would this not be the best decision?

Answer 24

A liaison.

The office can loose their main line of communication.

Question 25

When hiring women of all the same stature, why would you choose Jane ( a potential liaison) and NOT Carol ( a liaison)?

Answer 25

Jan has the ability to become a manager. If you remover Jane from her position now, it will not effect the office much.

If you choose Carol their stature in the office can be taken away from their original offices can cause problems for your company.