Exam Flashcards
(122 cards)
Word of Mouth
- main influence for 20-50% of all purchasing decisions and greatest for first time purchases/new products or when products are relatively expensive
- used to be one-to-one, but now mostly one-to-many
high impact recommendation
e.g., a trusted friend
- up to 50 times more likely to trigger a purchase than is a low impact recommendation
word of mouth vs. ads
WOM: focus on features
Ad: tries to build emotional connections and emphasise intangible brand qualities.
viral ads - what gets shared?
- content that elicits an emotional reaction tends to be more widely shared
- stimulating positive emotions moreso than those eliciting negative emotions
- content that produces greater emotional arousal
- emotion like awe/wonder more likely to take off than content that makes people feel sad/angry
- anger-inducing content more likely to be shared than sadness-inducing content
influencers (nano vs. mass)
- nano-influencers (~1000 followers) have higher engagement than mass influencers (>100,000 followers) on platforms like Instagram (not the case on TikTok and YouTube)
engagement definition
share, like, or comment
- TikTok has a dwell time which drives the algorithm, even if not engaged with
do people trust influencer marketing?
- 70% of teens trust influencers more than traditional celebrities
- 86% of women use social media for purchasing advice and over half make purchases due to influencer posts
reviews - as component of WOM
- most consumers at least “sometimes” read reviews, and agree reviews are an essential resource for purchase decisions
- most popular places for shoppers to read reviews: Amazon, retailer websites, brand websites, and search engines
- over half of shoppers seek out 1 star reviews
how good are people at detecting fake reviews?
- OK at detecting fakes in positive reviews, but terrible at detecting fakes in negative reviews
STEPPS (stands for?) - Jonah Berger
S - social currency
T - triggers
E - emotion
P - public
P - practical value
S - stories
Social Currency
- people care about how they look to others
- want to seem smart, cool, in-the-know.
- find the inner-remarkability and make people feel like insiders
inner-remarkability (will it blend ads)
insiders (Please Don’t Tell - speakeasy) - people like a secret
Triggers
- top-of-mind means tip-of-tongue.
- consider the context and grow your habitat so that people are frequently triggered to think about your product or ideas
- link products e.g., milk and cookies for example.
Emotion
- when we care, we share
- emotional content often goes viral
- focus on feelings rather than function. high arousal emotions
Public
- the more public something is, the more likely people will imitate it
- design products and initiatives that advertise themselves (e.g., Red bottom shoes) and create some visible behavioural residue e.g. Movember
Practical Value
- news you can use
- useful things get shared. highlight incredible value and package knowledge and expertise so that people can easily pass it on.
Stories
- information travels under what seems like the idle chatter. stories are vessels
- a narrative or story that people want to tell (Jared from Subway) which carries your idea along for the ride
Benefits of the Jester archetype in advertising
- can inject some laughter and positivity into the world
- humour can grab attention and give brands an “in” to deliver message
Risks of the Jester archetype in advertising
- risk of going too far - sometimes boundaries can be pushed and people can be offended
- risk of not going far enough - ads are just “meh”
- people have very different definitions of what is funny
- sometimes message can get lost in the humour (even when humour level right)
humour checklist (Warren and McGraw)
- is the humour attempt funny? (does humour rely on previous knowledge)
- is the underlying violation too threatening?
- does the humorous violation prompt avoidance (e.g., disgust, embarrassment - people may distance from brand as result)?
- who are the consumers and what is the context for the humour attempt?
- does the message actually get through?
humour in behaviour change ads
- can lessen the perceived importance of the issue and can lessen likelihood of action
- advertising research can sometimes measure how much people “like” the ad instead of intended behaviour change
awards vs. effectiveness
- focus must be on changing behaviour, not winning awards
e.g., Dumb Ways To Die Metro Trains Victoria campaign - reported selective stats - actually increase in level crossing near misses
- therefore, not effective
humorous appeals
humour is a psychological state characterised by a positive emotion of amusement, an appraisal that something is funny, and a tendency to laugh.
Being humorous garners attention, increases ad liking, and enhances recall
drives sharing behaviour
how does humour inhibit problem solving
humorous content unrelated to a brand’s central message can be distracting and inhibit comprehension, and failed humour attempts can hurt evaluations of the brand
makes negative situations less distressing
results from McGraw et al. 2015 study
respondents who viewed humorous PSA’s judged the depicted issue as less important to solve than respondents who viewed a non-humorous PSA
also revealed lower interest than viewers of non-humorous PSA
- humour inhibits problem recognition and problem solving