Exam 2

Question 1

The ability to recognize and understand the meaning of one’s own emotions.

Answer 1

Emotional Intelligence

Question 2

A person who recognizes their emotions and their effects. Using gut sense to guide decisions.

Answer 2

Emotional Self-awareness

Question 3

Knowing one’s strengths and limits accurately.

Answer 3

Accurate Self-awareness

Question 4

The ability to regulate one’s own emotions, and keep harmful impulses in check.

Answer 4

Self-management

Question 5

What are the 4 parts of Emotional Intelligence?

Answer 5

1. Personal
2. Competence
3. Social
   4.

Question 6

Keeping disruptive emotions and impulses in check.

Answer 6

Emotional Self-control

Question 7

Maintaining integrity; acting congruently with one’s values; honesty.

Answer 7

Transparency

Question 8

Flexibility in handling change.

Answer 8

Adaptability

Question 9

Striving to improve or meet inner standards of excellence.

Answer 9

Acheivement Orientation

Question 10

Readiness to act on opportunities.

Answer 10

Initiative

Question 11

The ability to understand another person’s emotions and know his or her needs even when they are unstated.

Answer 11

Social Awareness

Question 12

Reading a group’s emotional currents and power relationships.

Answer 12

Organizational awareness

Question 13

Anticipating, recognizing, and meeting customers’ or clients’ needs.

Answer 13

Service Orientation

Question 14

Having an impact on others and wielding effective tactics for persuasion.

Answer 14

Influence

Question 15

Inspiring and guiding individuals and groups with a compelling vision.

Answer 15

Inspirational Leadership

Question 16

The ability to gain cooperation and inspire others as well as manage potentially dysfunctional emotions such as anger and fear.

Answer 16

Relationship Management

Question 17

Sensig others’ development needs and bolstering their abilities with feedback and guidance.

Answer 17

Developing Others

Question 18

Initiating, managing, and leading in a new direction.

Answer 18

Change Catalyst

Question 19

Negotiating and resolving disagreements.

Answer 19

Conflict Management

Question 20

4-year olds are given a marshmallow, told to hold it till they’re 8 to receive 2 marshmallows. Higher levels of EI and SAT.

Answer 20

Marshmellow study

Question 21

The ability to control or redirect disruptive impulses and moods.

Answer 21

Self-regulation

Question 22

A passion to work for reasons that go beyond money or status.

Answer 22

Motivation

Question 23

The ability to understand the emotional make-up of other people.

Answer 23

Empathy

Question 24

Proficiency in managing relations and building networks.

Answer 24

Social Skills

Question 25

EQ as a set of mental abilities. - To perceive, facilitate, understand, and manage emotion.

Answer 25

MSCEIT

Question 26

EQ as a set of personal and social competencies. - Self-awareness, confidence, self-regulation, conscientiousness, and motivations.

Answer 26

Goleman

Question 27

EQ as awareness of three aspects of leadership.

Answer 27

Shankman and Allen

Question 28

What are the 3 aspects of leadership (Goleman)?

Answer 28

1. Context 2. Self 3. Others

Question 29

Eq as awareness of four self-competencies. - Appraisal of others' emotions, facilitating thinking with emotions, understanding emotions of others, regulation, and management of emotions.

Answer 29

Groves, McEnrue, and Shen

Question 30

How many items in Emotional Competence Inventory?

Answer 30

72 Items

Question 31

Thinking about serving/developing others.

Answer 31

Servant Leadership

Question 32

Power-sharing; the delegation of or to subordinates in the organization.

Answer 32

Empowerment

Question 33

Work conditions are related to dissatisfaction caused by discomfort or pain.

Answer 33

Hygiene Factor

Question 34

Work conditions are related to the satisfaction of the need for psychological growth.

Answer 34

Motivation Factor

Question 35

What are the 5 principles of empowering people?

Answer 35

1. Trust 2. Invest 3. Recognize 4. Decentralize decision-making 5. View work as a cooperative effort

Question 36

The ordering of values (system of rules).

Answer 36

Ethics

Question 37

In an organization refers to the process by which decisions are evaluated and made on the basis of right and wrong.

Answer 37

Ethic Climate

Question 38

Most visible sign of corporate commitment to ethical behavior.

Answer 38

Ethics Codes

Question 39

An ethical system that defines acceptable behavior as that which maximizes consequences for the individual.

Answer 39

Ethical Egoism

Question 40

Create the greatest good for the greatest number.

Answer 40

Utilitarianism

Question 41

Show concern for the best interests of others.

Answer 41

Altruism

Question 42

Emphasize that it's also important for the action itself to be good.

Answer 42

Duty-based Ethical Theories

Question 43

The viewpoint of the leader's character.

Answer 43

Virtue-based Theories