Exam 2

Question 1

In contrast to a group, what are characteristics of a team?

Answer 1

Members are accountable for their collective performance.

Members depend on each other.

Question 2

Workers who meet regularly to discuss ways to improve product quality are in a(n) __________ group.

Answer 2

formal

Question 3

Group influence brings individuals into the social fabric of an organization by:

Answer 3

communicating norms

communicating role expectations

Question 4

A set of shared expected behaviors for members of a group as a whole is called a group

Answer 4

role

Question 5

Collections of individuals with low dependency on one another are known as ______, whereas _____ are collectively responsible for their performance.

Answer 5

groups, teams

Question 6

A norm is a(n) ______ shared by two or more people that guides behavior.

Answer 6

feeling, opinion, and attitude

Question 7

A role is a set of expected behaviors for a particular
__________ , while a
__________ role is a set of expected behaviors for members of the group as a whole

Answer 7

individual, group

Question 8

Tuckman’s Model

Answer 8

1. Forming
2. Storming
3. Norming
4. Performing
5. Adjourning

Question 9

In which of the following situations, can punctuated equilibrium occur?

Answer 9

An inciting event

Innovation

Question 10

Which of the following are key elements to punctuated equilibrium?

Answer 10

change

time

Question 11

Of the following statements, which accurately describe social loafers?

Answer 11

Social loafers can distract or disrupt the work of other team members.

Social loafers expect the same rewards as other members of the team.

Social loafers produce low-quality work.

Question 12

What type of team has a well-defined purpose, is more or less permanent, and requires the complete commitment of its members?

Answer 12

a work team

Question 13

What type of team is assembled to tackle a particular project, problem, or task?

Answer 13

a project team

Question 14

The tendency for individual effort to decline as group size increases is known as ______.

Answer 14

social loafing

Question 15

The extent to which team members are dependent on each other to accomplish their work is called

Answer 15

task interdependence

Question 16

Which of the following statements are true about work teams?

Answer 16

a common, well-defined goal

long term commitment/ permanent

Question 17

True or false: Trust involves being vulnerable.

Answer 17

T

Question 18

Which of the following statements are true about project teams?

Answer 18

Their members may be from the same department of an organization.

Their members most often divide their time between the team and their primary jobs.

They are assembled to tackle a particular problem, task, or project.

Question 19

A team that works together over time and distance using electronic media to combine effort and achieve goals is a(n)
__________ team.

Answer 19

virtual

Question 20

The Reina Model is used to restore __________ when it has been compromised.

Answer 20

trust

Question 21

Punctuated equilibrium is concerned with:

Answer 21

how a group functions in the face of change

Question 22

Clear goals and responsibilities with an appropriate mix of knowledge, skills, and abilities are specifically associated with ______ teams.

Answer 22

high-performing

Question 23

Which of the following are types of task interdependence? (Check all that apply.)

Answer 23

Pooled

Reciprocal

Sequential

Question 24

Developing a team charter early in the development process will help the team succeed because it describes:

Answer 24

how the team will share information

the decision making process

how the team will operate

Question 25

A reciprocal belief that another person will consider the effects of his intentions and behaviors on you is ______.

Answer 25

trust

Question 26

Plans that outline exactly what the team is to do, goals for the team, and the tasks, responsibilities, and roles of team members are:

Answer 26

team performance strategies

Question 27

Type of trust: People do what they say they will do and make their expectations clear.

Answer 27

contractual trust

Question 28

Type of trust: People share information and tell the truth.

Answer 28

communication trust

Question 29

Type of trust: People meet their responsibilities and acknowledge others' skills and experience

Answer 29

competence trust

Question 30

Which of the following statements is true about team adaptive capacity?

Answer 30

It is a critical element of effective, high-performing teams. It is the ability to make needed changes in response to demands put on the team.

Question 31

True or false: Because of collaboration, teams are generally less effective than the individuals who make up the team.

Answer 31

F

Question 32

Which of the following are characteristics of high-performing teams?

Answer 32

They have an appropriate mix of knowledge, skills, and abilities. They have clear goals and responsibilities. They have trust and communication.

Question 33

Early in the group development process, a team can improve its chances for success if it:

Answer 33

develops a team charter

Question 34

Plans that outline exactly what the team is to do such as goal setting and defining member roles are team ____________ strategies.

Answer 34

performance

Question 35

the three Cs of team players

Answer 35

commitment, collaboration, and competency

Question 36

The ability of a team to adapt to changes such as changing demands or the transition of members in or out of the group is

Answer 36

team adaptive capacity

Question 37

Collaboration includes which of the following aspects?

Answer 37

task coordination information sharing

Question 38

Communication skills that impact communication competence include:

Answer 38

active listening non-defensive communication nonverbal communication

Question 39

The process of actively decoding and interpreting verbal messages is

Answer 39

listening

Question 40

Which of the following are factors that can affect the richness of a medium?

Answer 40

feedback's speed the message's channel the media type language source

Question 41

A performance-based index of an individual's abilities to effectively use communication behaviors in a given context is communication ____________

Answer 41

competence

Question 42

A person's characteristic speaking __________ is their linguistic style.

Answer 42

pattern

Question 43

A person's linguistic style is used in which of the following ways?

Answer 43

to assess other people to decipher the meaning of others' communication to communicate intended meaning

Question 44

Crucial ___________ are discussions between two or more people where the stakes and emotions are high, and opinions vary.

Answer 44

conversations

Question 45

Which activity refers to the lost productivity resulting from the use of the Internet at work for personal tasks?

Answer 45

cyberloafing

Question 46

Which of the following are characteristics of functional conflict?

Answer 46

mutual respect attention to the issues consultative interactions useful give and take

Question 47

What is the energy created by the perceived gap between what individuals or groups want and what they are experiencing?

Answer 47

conflict

Question 48

An opportunity to review and realign goals to serve the parties involved is a positive outcome of

Answer 48

conflict management

Question 49

Functional conflict is also referred to as _________ or cooperative conflict.

Answer 49

constructive

Question 50

any form of socially harmful behavior, such as aggression, interpersonal deviance, social undermining, interactional justice, harassment, abusive supervision, and bullying

Answer 50

incivility

Question 51

The tool for creating programmed conflict that appoints a member of the group as a critic is ___________ _________

Answer 51

devil's advocacy

Question 52

a means for solving disputes using an independence third party and avoids costs and problems associated with litigation or unilateral decision making

Answer 52

alternative dispute revolution (ADR)

Question 53

The collaborative decision-making process involving two or more parties with different preferences is:

Answer 53

negotiation

Question 54

The fixed pie approach in which one person wins at the expense of the other is:

Answer 54

distributive negotiation

Question 55

A creative win-win approach that seeks mutual gain for all parties is ____________ negotiation.

Answer 55

integrative

Question 56

When you pinpoint and pick a solution that best solves a problem, this is:

Answer 56

decision making

Question 57

The nonrational model in which decision makers are limited by various constraints when making decisions is known as:

Answer 57

bounded rationality

Question 58

The idea that decision makers are limited by various constraints during the decision-making process is the nonrational model known as

Answer 58

bounded rationality

Question 59

cognitive shortcuts or biases that are used to simplify the process of decision making

Answer 59

judgmental heuristics

Question 60

8 types of common biases

Answer 60

1. confirmation bias (selectively gather info) 2. overconfidence bias (overestimating our own skills) 3. availability bias (readily available information in memories) 4. representativeness bias (information supports previously formed stereotypes) 5. anchoring bias (first information received about a decision) 6. hindsight bias (knowledge of an outcome affects probability of predicting an outcome) 7. framing bias (the way something is posed or framed) 8. escalation of commitment bias (hold a course of action when bad situation can't be reversed)

Question 61

The extent to which an individual focuses on either task and technical concerns or people and social concerns in making decisions is:

Answer 61

value orientation

Question 62

What are the three ways managers use evidence or data in the decision-making process?

Answer 62

to support a decision to inform a decision to make a decision

Question 63

The phenomenon that occurs when people who are members of a cohesive in-group so strive for unanimity that they fail to realistically appraise alternative courses of action is called

Answer 63

groupthink

Question 64

The sense of "we-ness" that overrides individual differences and motives in a group is:

Answer 64

cohesiveness

Question 65

The process of producing new and useful ideas concerning products, services, processes, and procedures is:

Answer 65

creativity

Question 66

When all members of a group either agree with a decision or are able to support it, they have reached a

Answer 66

consensus

Question 67

The ability to marshal human, informational, and other resources to get something done is:

Answer 67

power

Question 68

The management practice that enhances employee performance, well-being, and positive attitudes is

Answer 68

empowerment

Question 69

The discretion and the means to enforce one's will over others is called

Answer 69

power

Question 70

Which of the following helps transfer authority and responsibilities from management to employees?

Answer 70

structural empowerment

Question 71

Intentional acts of influence to enhance or protect the self-interest of individuals or groups that are not endorsed or aligned with those of the organization are known as organizational

Answer 71

politics

Question 72

Organizational politics is defined as

Answer 72

intentional actions to improve individual or organizational interests.

Question 73

Impression management encompasses which of the following?

Answer 73

speech behavior appearance

Question 74

Any attempt to control or manipulate the images related to a person, organization, or idea is __________ _____________

Answer 74

impression management

Question 75

When an individual influences a group of individuals to achieve a common goal, it is called

Answer 75

leadership

Question 76

Effective leadership is affected by a combination of

Answer 76

task-oriented traits and interpersonal attributes

Question 77

Trying to identify the personality characteristics or interpersonal attributes that can differentiate leaders from followers is called:

Answer 77

trait approach

Question 78

Which of the following approaches tries to find the unique behaviors that effective leaders have?

Answer 78

behavioral styles

Question 79

Contingency theories propose that the effectiveness of a particular style of leader behavior depends on what factor?

Answer 79

the situation

Question 80

What is the theory that says a leader's effectiveness depends on how well a leader's style fits characteristics of the situation at hand?

Answer 80

contingency theory

Question 81

Which theory states that leader behaviors are effective when employees see them as a source of satisfaction?

Answer 81

path-goal

Question 82

A form of interpersonal attraction that inspires acceptance, devotion, and enthusiasm is called

Answer 82

charisma

Question 83

Which type of leaders appeal to their followers to pursue organizational goals over self-interests?

Answer 83

transformational

Question 84

The theory that assumes leaders will develop unique personal relationships with each of the people reporting to them is called ___________-__________ __________ theory

Answer 84

leader-member exchange (LMX)

Question 85

By appealing to followers' values, motives, and personal identity, ________ leaders transform followers to pursue organizational goals over self-interests.

Answer 85

transformational

Question 86

What do behavioral scientists call a leader-member exchange relationship?

Answer 86

vertical dyad

Question 87

virtues of team players

Answer 87

humble hungry and smart