Exam 2

Question 1

Team members that other team members trust and who inspire others to accept change are known as

Answer 1

Change Agents

Question 2

Why should a group clarify basic why, what, when, and how questions at one of the first meetings?

Answer 2

To make sure everyone understands the group’s mission

Question 3

Why might team members and others try to prevent a new team from forming?

Answer 3

New teams mean change

Question 4

Which was NOT an identity category for Taylor’s Article Discussion “How Effective Virtual Teams Create Shared Identity”

Answer 4

Value-Aligned

Question 5

Helping followers interpret events and their identities is known as…

Answer 5

sensemaking

Question 6

Mutants are viewed as heroes to protect, threats to be controlled, or the next step in evolution. These are examples of:

Answer 6

Sensemaking
Team Identity
How Leaders Impact Teams

Question 7

Strong team identity enhances team members’ desires to remain part of an organization/continue working toward its goals.

Answer 7

organizational commitment

Question 8

Bonding exercises, group games, simulations, and retreats are examples of

Answer 8

Team Building Activities

Question 9

The set of qualities that makes others see the group as a whole is known as

Answer 9

Team Identity

Question 10

In the midst of conflict, an individual’s sense of self-esteem or self-importance may be threatened. This is called:

Answer 10

Ego

Question 11

During what stage of development does a group often have conflicts?

Answer 11

Storming

Question 12

Putting yourself in another’s shoes and attempt to understand and share in their emotions is known as:

Answer 12

Empathizing

Question 13

Judith Stein recommends organizing the storming stage into three areas. Which is NOT one of those areas?

Answer 13

Experience

Question 14

Howard Guttman gives two options when dealing with conflict. What are they?

Answer 14

Handle it or let it go

Question 15

Which conflict management approach is often considered the most effective, resulting in win-win solutions?

Answer 15

Collaborating

Question 16

What are the two main types of conflict discussed in MCU Chapter 5 about conflict?

Answer 16

Task conflict and relationship conflict

Question 17

What can happen if task conflict escalates without proper management?

Answer 17

It can turn into relationship conflict

Question 18

Why is task conflict considered beneficial for teams?

Answer 18

It fosters creativity and better solutions

Question 19

What conflict management style involves finding middle ground where both parties give up something to reach a solution

Answer 19

Compromising

Question 20

One can take many approaches to conflict. This approach/style attempts to make the other party do things your way.

Answer 20

dominating/forcing

Question 21

This conflict approach allows the other party to have their way without knowing about the conflict. (About relationship)

Answer 21

accommodating

Question 22

This approach is used when you do not want to deal with the conflict, so the offense is ignored.

Answer 22

avoiding

Question 23

Standing up for your rights in a conflict without violating the rights of others is a(n) __________ stance. (behavioral)

Answer 23

assertive

Question 24

When dealing with conflict, it is often more effective to address the negative behavior and its impact than the _______.

Answer 24

Individual

Question 25

This type of toxic boss or coworker tends to lack empathy, devalue others, and is arrogant and exploitative.

Answer 25

Narcissistic

Question 26

This type of toxic boss/coworker can be frantic, irritable, ignore others' feelings, yet always feel like the victim.

Answer 26

Aggressive

Question 27

This type of toxic boss or coworker can be compulsive, believes their way is best, and ignores others' feelings.

Answer 27

Rigid

Question 28

This toxic boss/coworker may display a number of negative behaviors at work, but usually, there is a diagnosable illness

Answer 28

Impaired

Question 29

The key to dealing with toxic managers is identifying and understanding:

Answer 29

what lies beneath the behavior

Question 30

Which is NOT a good way to celebrate team success:

Answer 30

Surprise a team member by requesting they speak at a company meeting

Question 31

Madison's article "How to Preempt Team Conflict" said to help team members understand all of the following EXCEPT:

Answer 31

Members' connections

Question 32

One of Autumn's takeaways from Avengers: Age of Ultron was how supportive Hawkeye's wife was. Why was he feeling down?

Answer 32

He didn't think his powers/skills offered much to the team

Question 33

TED Talk on embracing change refers to a change tool called the “renovator’s delight,” to consider four categories:

Answer 33

Keep, Change, Chuck, Add

Question 34

TED Talk on embracing change refers to Four Doors. Which is NOT one of those doors:

Answer 34

Things we COULDN'T do before and CAN'T even

Question 35

TED Talk on building trusting teams compared someone working at 2 casinos. Why didn't he feel trusted at the second?

Answer 35

Managers tried to catch him doing something wrong

Question 36

TED Talk on building trusting teams gave an example of a rude airline employee. When he confronted her, what did she say

Answer 36

If I don’t follow the rules, I could get in trouble and lose my job

Question 37

Prior to joining KIPP, Stacia mentioned her leadership development was primarily:

Answer 37

Sought out on her own

Question 38

Stacia mentioned growing the most in her transferrable skills due to live coaching and live feedback. Why was that?

Answer 38

The feedback was very specific

Question 39

Even during a teacher shortage, KIPP does not lower hiring standards. Which of the following is NOT a strategy used:

Answer 39

Promote with billboards downtown

Question 40

When interviewing KIPP applicants, Stacia mentioned some "red flags," such as if a candidate lacks:

Answer 40

self-awareness and coachability

Question 41

KIP uses preventative strategies for conflict management. Which is NOT one of the strategies she mentioned:

Answer 41

Clear system for escalating conflicts anonymously

Question 42

Team leadership can lead to management positions. Which order does this typically follow?

Answer 42

learn basic skills, add advanced skills, lead team, manage others

Question 43

Which is NOT a way to prepare to be a team leader?

Answer 43

Identify your own strengths and try to weaken them

Question 44

Which is NOT a benefits of a work breakdown structure?

Answer 44

It is too rigid and does not allow for contingency planning

Question 45

Working with direct supervisor and other mangers to influence their decision-making is known as:

Answer 45

managing up

Question 46

Which is NOT ideal practice when managing up:

Answer 46

Wait for them to request updates

Question 47

Which is NOT an example of an intangible?

Answer 47

company profits

Question 48

How is equity defined in the textbook?

Answer 48

fair application of rules

Question 49

Only sharing pertinent info with select team members can create a ______.

Answer 49

knowledge gap

Question 50

A formal document that officially concludes the team project and releases the team members from the assignment is a ____

Answer 50

project closeout report

Question 51

A collection of specialized knowledge and information in a company, such as lessons learned, is important for _______.

Answer 51

organizational memory

Question 52

Which of the following is NOT an example of common online survey tools:

Answer 52

Second Life

Question 53

Ali's article discussion mentioned the proximity principle. How many times more likely is someone to be engaged at work?

Answer 53

7x

Question 54

This type of leadership power is formal authority derived from a leader's position within an organization.

Answer 54

Legitimate Power

Question 55

This power involves the ability to force/pressure people to comply with a leader's wishes, often against their will.

Answer 55

coercive power

Question 56

This power is linked to the knowledge a leader possesses, especially when they control access to critical data.

Answer 56

Information Power

Question 57

This power can provide incentives or gifts to others (bonuses, promotions, recognition, praise)

Answer 57

Reward Power

Question 58

This power is based on how much followers like and respect a leader (emotional connection/admiration)

Answer 58

Referent Power

Question 59

This power is derived from a leader's knowledge and expertise in a specific subject matter.

Answer 59

Expert Power

Question 60

Madison gave an example of someone who uses Coercive power in the movie Thor. Who is this?

Answer 60

Thor's brother (Loki)

Question 61

T'Challa in Black Panter and Thor in Thor showed examples of what leadership principles?

Answer 61

Leadership Transitions

Question 62

Teams like the Avengers and Guardians of the Galaxy face challenges when managing power largely due to:

Answer 62

There are many highly skilled/powerful inidividuals

Question 63

In groups like the Avengers and Guardians of the Galaxy, what leadership approach may be best:

Answer 63

Practice Shared Leadership

Question 64

Teams that engage in shared leadership should focus on the following EXCEPT:

Answer 64

strengthening the best member for sole leadership

Question 65

Dar Mo gave an example of a situation involving Drax in Guardians of the Galaxy. Why did she relate to this interaction?

Answer 65

It shows how things can get misinterpreted/misunderstood

Question 66

The right mentor-protégé relationship should consider factors EXCEPT for which:

Answer 66

connections