Exam 2 Flashcards
(166 cards)
Defining properties of a team
Mutual interaction, task interdependence, collective identity, norms and structured communication
A group
Two or more persons who interact with one another such that each person influences the other
Theories of group development
Linear, cyclical and pendular
Linear theory of group development
4 stages, forming, storming, Norming, performing.
Forming stage
First stage. Members familiarise themselves with each other and try to determine if they belong.
Storming
Second stage. Resistance to leader, interpersonal conflict, roles and status establish
Norming
Third stage. Solidarity and cooperation, unity, work together for common goals and task effectiveness
Performing
Final stage. Team focussed on working together, problem solving, defined roles and stabilised interpersonal relationships
Cyclical model for group development
Assumption that groups develop in a manner similar to a life cycle with emphasis on psychological preparation for a terminal phase
Pendular perspective of group formation
Emphasises the shifts that occur in interpersonal relationships during growth of groups and assumed the group does not move progressively in a linear fashion from the instant it forms.
Pendular perspective stages
Orientation, differentiation and conflict, resolution and cohesion, termination
Group roles
A role consists of the set of behaviours required or expected of the person occupying a certain position in a group
Formal role
Dictated by the nature and structure of the organisation
Informal roles
Evolve from interactions amongst group members and group dynamics
Role clarity
Needed to improve team effectiveness and prevent unsatisfaction and abiguity which are negative for the teams performance
Role acceptance conditions
Opportunity for specialised skills, feedback and role recognition, role significance, autonomy
Role conflict
Exists when a role occupant doesn’t have sufficient ability, motivation, time or understanding to achieve a goal
Group norms
A level of performance, patter of behaviour or belief of a group
Norm for productivity
The standard for effort and performance accepted by the team. Rolls into norms for punctuality, attendance and preparedness
When modifying team norms you must consider:
The source of communication to change the norms and the nature of the communication
Social support
Refers to an exchange of resources between at least two individuals perceived by the provider or the recipient to be intended to enhance the well-being of the recipient
Social support provides:
Appraisal, information, reassurance and companionship, reduces uncertainty, aids mental and physical recovery and improves communication
Types of social support
Listening, emotional, emotional-challenge, reality confirmation and task appreciation
Ways to create an effective team climate
Social support, proximity, distinctiveness, fairness, similarity, task interdependence, assessment of team climate