Exam 3 Ch. 6-10

Question 1

expressions of regret or sorrow for having done what you did or for what happened

Answer 1

apology

Question 2

listener responses to a speaker that do not ask for the speaking role

Answer 2

backchanneling cues

Question 3

a message of praise, flattery, or congratulations

Answer 3

compliment

Question 4

a form of communication in which each person is both speaker and listener

Answer 4

dialogue

Question 5

a sense of contact and togetherness

Answer 5

immediacy

Question 6

a form of communication in which one person speaks and the other listens

Answer 6

monologue

Question 7

communication that is primarily social

Answer 7

phatic communication

Question 8

noncontroversial talk that is usually short in duration and often serves as a polite way of introducing oneself or a topic

Answer 8

small talk

Question 9

verbal or nonverbal cues indicating that the listener does not want to assume the role of speaker

Answer 9

turn-denying cues

Question 10

verbal or nonverbal signals that communicate the wish to maintain the role of speaker

Answer 10

turn-maintaining cues

Question 11

compassionate and selfless love offered without any expectation of reciprocation

Answer 11

agape love

Question 12

small behaviors we enjoy receiving from others

Answer 12

cherishing behaviors

Question 13

a stage in an interpersonal relationship in which the bonds holding the individuals together are weakened and the partners begin drifting apart

Answer 13

deterioration

Question 14

a theory claiming that you experience relational satisfaction when there is an equal distribution of rewards and costs between the two persons in the relationship

Answer 14

equity theory

Question 15

a group of people who consider themselves related and connected to one another

Answer 15

family

Question 16

the stage in an interpersonal relationship in which the individuals get to know each other better

Answer 16

involvement

Question 17

a relationship between people who have met online

Answer 17

online-only relationship

Question 18

the practice of exchanging things with others for mutual benefit

Answer 18

reciprocity

Question 19

a theory hypothesizing that people develop relationships in which their rewards will be greater than their costs

Answer 19

social exchange theory

Question 20

a gradually unfolding, peaceful love marked by companionability and shared interests and activities

Answer 20

storge love

Question 21

a conflict between two persons

Answer 21

interpersonal conflict

Question 22

You are willing to give up just about everything in order to preserve the relationship with the other party

Answer 22

accommodating style

Question 23

a willingness to speak your mind, to argue for a point of view

Answer 23

argumentativeness

Question 24

an unproductive conflict strategy in which one person hits at the emotional level at which the other person cannot withstand the blow

Answer 24

beltlining

Question 25

a win-win conflict style in which you address both your own and another person's needs

Answer 25

collaborating style

Question 26

a type of conflict that centers on objects, events, and other people

Answer 26

content conflict

Question 27

strategies that attack a person's positive or negative face

Answer 27

face-attacking strategies

Question 28

an unproductive conflict strategy of storing grievances

Answer 28

gunnysacking

Question 29

a response pattern lacking in personal involvement

Answer 29

neutrality

Question 30

a method of winning an argument by attacking the other person's self-concept

Answer 30

verbal aggressiveness

Question 31

a technique for generating ideas either alone or in a small group

Answer 31

brainstorming

Question 32

a process of reaching agreement among group members

Answer 32

consensus

Question 33

a group designed to explore the feelings and attitudes of its members

Answer 33

focus group

Question 34

rules or expectations for appropriate behavior for a member of a group

Answer 34

group norm

Question 35

a culture in which much of the information in communication is in the context or in the person rather than explicitly coded in the verbal messages

Answer 35

high-context culture

Question 36

mutual dependence between things

Answer 36

interdependence

Question 37

group of workers whose task is to investigate and recommendations for improvement

Answer 37

quality circles

Question 38

a small group format in which each member of the group delivers a relatively prepared talk on some aspect of the topic

Answer 38

symposium

Question 39

a small group that is constructed for a specific task and whose members have clearly defined roles

Answer 39

team

Question 40

a quality of togetherness

Answer 40

cohesiveness

Question 41

a cultural orientation that stresses the group's rather than the individual's goals

Answer 41

collective orientation

Question 42

a tendency observed in some groups in which agreement among members becomes more important than the exploration of the issues at had

Answer 42

groupthink

Question 43

behavior in groups that is usually dysfunctional and work against a sense of groupness

Answer 43

individual roles

Question 44

a group leader who allows the group to develop and progress or make mistakes on its own

Answer 44

laissez-faire leader

Question 45

cultures in which power is more evenly distributed throughout the citizenry

Answer 45

low-power-distance culture

Question 46

guidance and support given by an experienced individual to a less-experienced person

Answer 46

mentoring

Question 47

a persuasive technique in which a speaker associates an idea with something the audience respects in order to gain approval

Answer 47

transformational approach