Exam Question Flashcards
1
Q
Discuss issues that could arise from promoting choices
A
- Right to confidentiality conflicting with safeguarding
- Respect for culture and religious values
- Right to choice but protecting personal safety
- Ability to make decisions
- Conflicting the rights of other service users
2
Q
How professionals should communicate without compromising confidentiality
A
- Only communicate with staff who need to know, adhere to codes of practice
- Safe storage of information by requirements of data protection act
3
Q
How staff can empower individuals
A
- Put individual at centre of provision, promote individualised care
- Provide information on possible treatments
- Promoting right to dignity and independence
- Provide support in line with beliefs, culture and preferences
- Encourage individual to express needs and preferences
- Specific language and additional support
- Acting as an advocate
4
Q
Effects of poor working practices on families in the hospital setting
A
- Operation delays leading to death
- Infection prevention and control risks
- Poor health, slower recovery, longer hospital stay
- Neglect, poor basic care
- Poor communication, incorrect treatment
- Discrimination
5
Q
How professionals ensure personal safety
A
- Risk assessments to ensure safe working practices
- Infection control measures, hand washing, ppe
- Continuous professional development
- Following policies and procedures
- Reporting and recording accidents
- Designated first aider
- Appropriate training, COSHH
6
Q
Professionals supporting individuals at work
A
- Advocacy with employers
- Counselling
- Arrange work skills training
- Arrange work shadowing
7
Q
How to pursue a complaint
A
- Care quality commission
- General medical council
- Line manager
8
Q
Responsibilities professionals have to help individuals meet goals
A
- Ensure they’re involved in planning and decision making
- Follow policies and procedures
- Ensure relevant information is passed on to other services
9
Q
How hospitals ensure professionals have the skills to meet national occupational standards
A
- Arranging relevant training courses
- Mentoring from experienced staff
- Providing continuous professional development
- Have performance management that identify training needs
10
Q
How professionals support individuals conditions
A
- Provide emotional support
- Refer to professional support
- Advice about treatment and equipment
- Provide links to support groups
- Empowering her, skill training
11
Q
Ways staff could work with family
A
- Training so family can administer medication
- Help with psychological needs, help family cope
- Keep informed, so family understand treatment
- Respite care offered, give family break
12
Q
Ways professionals can promote effective communication
A
- Assess individual needs, allocate resources
- Work with and train family to promote communication
- Support with communication strategies like makaton
- Staff training
- Role modelling communication skills
13
Q
How investigations into poor practice have led to improvements
A
- Improved recruitment and training
- Improved safeguarding training
- Encouragement of whistleblowing
- Update policies and procedures
- Make buildings safer
- Bring in new staff
14
Q
How professionals make sure people are safeguarded
A
- Risk assessment
- Appropriate staff training
- First aid facilities
- Policy update
- Prevention of abuse
- Confidentiality
15
Q
How social care professionals support individuals to live alone
A
- Time management skills
- Life skills training
- Meal planning
- Money management
- Create daily timetable
16
Q
How professionals promote independence
A
- Promoting choice
- Empower to express needs
- Support adaptations
- Advocate for their needs
17
Q
How professionals help individuals dealing with conflict
A
- Listening and encouraging him in dealing with issues
- Identify support group that help with life skills needed to deal with conflict
- Act as advocate
18
Q
How services are improved by inspections
A
- Information used to make an action plan
- Recommendations for improvement made and followed
- Legislation ensure services improve
- Report available to public
- More training
- Observe and monitor staff
19
Q
Importance of good communication
A
- Improves information sharing
- Ensures holistic care is given
- Safeguarding concerns identified
- Involves family in care
- Improves care planning
- Access to wider range of professionals
20
Q
How carers are responsible for their own safety
A
- Only do tasks trained for
- Follow policies and procedures
- Risk assessments
- Up to date with training
- Gain consent for all tasks
- Report concerns
21
Q
How organisations carry out inspections
A
- Ofstead and CQC
- Investigate complaints
- Observe service delivery
- Service user feedback
- Feedback from staff
- Produce action plan with recommendations
22
Q
How to promote dignity
A
- Gain consent
- Find out personal preference
- Encourage independence
- Follow policies and procedures
- Close toilet doors
- Use sheets to cover individual
23
Q
How professionals are supported by line managers
A
- Monitoring work
- one to one reviews
- Provide training
- Provide updated policies and procedures
- Keep safe
- Support membership of unions
24
Q
How professionals can support to improve wellbeing
A
- Involves in decision making
- Holistic care
- Provide advice
- Empower to make informed decisions
- Support to attend appointments
- Encourage independence
- Advice on support groups for emotional support
25
Adapt provisions to meet beliefs and cultures
- Range of food for dietary needs
- Facilties for prayers
- Communication in different languages
- Training for staff
- Anti discriminatory practice
- Policies and procedures
26
Actions to take to prevent abuse
- Share information with senior member if staff
- Record information accurately
- Don't ask leading questions
- Don't discuss with others
- Listen carefully
27
How to enable service users to access support
- Assess needs against eligibility criteria
- Produce care plan
- Refer to relevant services
- Give advice on how to reduce barriers to access
28
How managers safeguard staff
- Updated policies and procedures
- Deal with complaints from staff and service users
- Provide continuous professional development
- Follow protocols of regulatory bodies
- Ensure staff are trained for the jobs given
29
Steps to follow complaints
- Investigation to ensure policies have been followed
- Take statements, have meetings, accurate records
- Keep service user updated
- Implement disciplinary action
- Implement training
30
Responsibilities of staff
- Promote healthy lifestyle choices
- Safeguarding
- Follow policies and procedures
- Provide support
- Anti discriminatory practice
31
How to ensure high quality care is being given
- Montoring and supervision
- Service user feedback
- Effective recruitment practices
- Ensure staff has access to continuous professional development
- Policies and procedures are up to date
32
How staff deal with conflict
- Remain calm
- Active listening
- Show Empathy
- Give time to relax
- Respect personal space
- Consider tone and body language
- Follow policies and procedures
33
What staff do if hazardous chemical is spilled
- Ensure no one approaches spillage
- Place sign
- Inform management
- Use PPE to sanitise area
- Dispose of waste correctly
- Report incident
