Flashcards in Exam Questions Deck (22)
What does CRS stand for with regards to Aztec?
Central Reservation System
Who is the Managing Director of Lotus Travel Group?
What does a green call signify on Aztec? And a yellow one?
Green- new call. Yellow - repeat call
Visas are typically required for where? Name as many places as you can. Where can this information be found (for British passport holders) within Aztec?
Australia, USA, Cuba, Vietnam, China, India, Turkey
What does APIS stand for and what information would be required?
Advance Passenger Information System. Full names, DOB, Nationality, Residency. Passport number, date of issue, country of issue
What is an ESTA required for and relates to visiting what country?
For holidays of up to 90 days in the USA and instead of filling in a green form. Required to complete at least 72 hours for flying. Customers fill in themselves. Similar data as APIS but also includes questions about health and illegal activity etc.
What is a stopover?
Staying for at least 24 hours to or from final destination. Charges and permission to do so depends on ticket
What is a transit?
Typically less than 24 hours and may require a visa in some locations
What is an STPC?
An enforced stop due to no same day connection. Accommodation must be requested but may be basic.
What would a recommended minimum connection time be in the USA following an international flight but before a domestic flight?
3 hours. More if two airports are in same city such as JFK, EWR.
What are the charges for using the following cards? Debit card, MasterCard credit, Visa credit, American Express, Corporate Card
Name the two business accounts available
Airplus Account (£40k to £250k spend)
AMEX BTA (bus travel acc) £25k to £2,000,000 COMPANY TURNOVER
Scheduled bookings, especially flight only. Can I take a deposit?
Yes. if outside 10 weeks and if ticketing deadline not imminent. Fare is not guaranteed until paid in full. If an IT fare booked, price is protected
Maximum of cash we can take?
Minimum cheque clearance time?
Common fraud indicators? (There are 6)
Multiple card attempts
Not bothered about price
Common fraud destinations
Using someone else's card
Can a deposit be taken for a charter flight?
Can a deposit be taken for a budget flight?
NETT fares. What do black, red, a funny coloured purple and green represent?
Seat only, IT fare, Companion and Round The World
FQD tab. What does it show?
It shows the full CAT35 fare display in Amadeus for the airline/destination/dates you have chosen.
What do you type to display the full itinerary in Amadeus? And Worldspan?