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What is diversity?

Refers to differences based on ethnicity, gender, ages, religion, disability, national origin, sexual orientation, education etc. Also encompasses an infinite range of unique characteristics including communication styles, physical characteristics (height, weight etc).
Is based on differences and similarities


What is diversity in the workplace?

Encompassing all forms of different types of employees in the work place


What is managing diversity?

Concept of recognising the wide variety of quality possessed by people within the organisation.
Emphasises the individuality of people and valuing each person for their own unique combination of skills, competencies, attribute, knowledge, personal traits etc


What are the benefits of effective management of diversity?

Increased organisational effectiveness
Increased morale
Increased access to new segments of market place
Increased productivity


What drives management of diversity?

Increased demand for corporate social responsibility
Increased diverse work force trends and markets
Decrease of skilled workers
Increase in cross level and cross functional teams
Increase discrimination and harassment legislation
Increase new technology and data


What are some business cases for diversity?

Cost savings (reduce staff turnover etc)
Winning competition for talent
Driving business growth
Increase productivity
Increase problem solving potential
Increase morale
Greater market intelligence
Build companies brand and reputation
Alignment with value and corporate social responsibilities


What are some challenges with managing diversity?

- Actual concept of diversity
- Implementation of techniques to manage diversity (d diversity enlargement, sensitivity training, cultural audits, advisory panels)
- Demonstrating improvements
- Building business case
- Inexperience with processes
- Communication and decision making
- Attitudinal issues


What is unconscious bias?

Decisions are informed by stereotypes that an individual isn't consciously aware of having but leads to discrimination


What is supplier diversity?

Encourages use of historically under utilised minority vendor as suppliers
It also refers to programs that meet requirements to source external products and services from organisations that are diversity responsible or who meet certain diversity specifications (e.g. principles of non-discrimination and EEO)


What are some issues faced with indigenous workers?

- Record of workforce marginalisation and poor labour market outcomes
- Problems regarding workforce entry (housing, health, education, remote locations etc)
- Indigenous Employment Programs


What are some issues faced with women workers?

- High part time employment
- Balancing work/family
- Workforce segregation
- Under represented in senior positions
- Lower average earning


What are some organisational challenges with managing diversity?

- Responding to needs and expectations of diverse workplace
- Attractive and retaining diverse workers
- Recognising potential and opportunities offered by having diverse workforce
- Responding to institutionalised legislation and structural developments that impact work and employment conditions


What is social identity?

- Perception of oneness with a group of persons


What does social identity stem from?

- Stems from categorisation of individuals
- Distinctiveness and prestige of the group
- Salience of group


What can social identity lead to?

Activities that correspond with identity
Stereotypical perceptions of self and others
Group think


What is social comparison theory?

Individuals driven to compare themselves to similar others and those slightly better on relevant dimensions.
Chose to compare to those who are perceived as better in a desire to believe they belong in same category


What are the 3 paradigms?

Discriminant and fairness
Access and legitimacy
Learning and effectivenes


What is discriminant and fairness paradigms?

Need to work towards restructuring makeup of organisation to let it more closely reflect that of society.
The management process that ensures all employees are treated equally and with respect


What is access and legitimacy paradigm?

Used when presenting business case for diversity.
It’s about differences emphasised, but not used as leverage


What is learning and effectiveness paradigm?

Lets the organisation internalize differences among employees so that it learns and grows because of them
- We're all on the same team


In equal opportunity vs managing diversity, what are the differences between them?

Equal opportunity:
- Address inequality through rights
- Neutralises individual difference
- Treats people the same
- Narrow view of difference
- Focus on the HR processes
- Promotes assimilation
- Emphasis on procedures and regulations

Managing diversity:
- Promotes diversity for organisation benefits
- Recognises individual differences
- Treats people differently
- Inclusive view of difference
- Concerns all functions of organisation
- Promotes variety
- Emphasis on organisational objectives


What is a diverse aware organisation?

Organisation that views diversity among their stakeholders as important and implement processes to nurture a climate of inclusion for its employees
Moral case to eliminate discrimination


What is utilitarianism?

Ethical behaviour which benefits most people and the end justifies the means in promoting common good


What is rights perspective?

Argue that 'doing the right thing' isn't enough and everyone, regardless of race/gender/age etc is possessed of the same unconditional obligation


What is productive diversity?

Valuing and respecting diverse nature by encouraging the skills within a community for the benefit of the individual and business. Using skills of all employees to become productive organisation.


What is valuing diversity?

Valuing diversity rather than the outcome


What is equal employment opportunity?

- Creating conditions for all workers to have equal chance to seek and obtain employment and promotion
- Requires workers are selected, promoted and treated on basis of individual talents and capabilities
- Aim is to eliminate discrimination in recruitment, selection, training, etc


What drives equity approach?

Legally (external) driven


What drives diversity approach?

Statistically (internal) driven


What is the justification of the equity approach?

Legal, social and moral obligations