Extenta 221216 Flashcards
(50 cards)
Which of the following is a correct definition of Business Process Management (BPM):
Select one alternative:
A management discipline focused on using business processes as a contributor to achieve an organization’s objectives through the improvement of existing business processes, the ongoing performance management, and the governance of essential business processes
A management discipline focused on using business processes as a contributor to achieve an organization’s objectives through the improvement of existing business processes, and the governance of essential business processes
A management discipline focused on using business processes as a contributor to achieve an organization’s objectives through the improvement of existing business processes, and the ongoing performance management.
A management discipline focused on using business processes as a contributor to achieve an organization’s objectives through the improvement of existing business processes, the ongoing performance management, and the governance of essential business processes.
- The House Metaphor of Business Process Management (BPM) provides a metaphor to
describe all necessary components of a process-focused business transformation program
strategy
Select one alternative:
True
False
True
A Process Management System (BPMS) or Process-Modeling Tool is a piece of software, which
in order to be successful, requires:
Select one alternative:
A structured approach or framework, and skilled resources
A structured approach or framework, and a commitment from organizational leadership
Skilled resources, and a commitment from organizational leadership
A structured approach or framework, skilled resources, and a commitment from
organizational leadership
A structured approach or framework, skilled resources, and a commitment from organizational leadership.
In Business Process Management (BPM), it is more important to get the organization’s
processes right before considering the implementation of technology.
Select one alternative:
False
True
True
The House Metaphor of Business Process Management (BPM) consists of:
Select one alternative:
5 sub-levels or sets of foundations, 2 rooms, and a roof that ties everything together
5 sub-levels or sets of foundations, 3 rooms, and a roof that ties everything together
4 sub-levels or sets of foundations, 2 rooms, and a roof that ties everything together
4 sub-levels or sets of foundations, 3 rooms, and a roof that ties everything together
4 sub-levels or sets of foundations, 3 rooms, and a roof that ties everything together.
The key to engaging the people in Business Process Management (BPM) implementation is
leadership.
Select one alternative:
False
True
True
Business Process Management (BPM) does not need only technology to be successful.
Select one alternative:
False
True
True
The most important component of any Business Process Management (BPM) implementation is
the management of organizational change, and the associated people impacts.
Select one alternative:
True
False
True
In the initial phases of an organization’s BPM maturity and its first few projects, it is appropriate
for the organization to appoint external BPM experts and BPM project managers to assist in
bringing BPM experience and knowledge transfer to the internal staff. An external BPM expert
could take different responsibilities such as:
Select one alternative:
Setting up and monitoring a project, program or centre of business process excellence;
monitoring the performance of the business and identifying areas of improvements; and assist in conflict resolution and project/program revival
Setting up and monitoring a project, program or centre of business process excellence;
monitoring the performance of the business and identifying areas of improvements; assist in conflict resolution and project/program revival; offer support for the BPM manager
Setting up and monitoring a project, program or centre of business process excellence;
assist in conflict resolution and project/program revival; offer support for the BPM manager
Setting up and monitoring a project, program or centre of business process excellence;
monitoring the performance of the business and identifying areas of improvements; and offer support for the BPM manager
Setting up and monitoring a project, program or centre of business process excellence; monitoring the performance of the business and identifying areas of improvements; assist in conflict resolution and project/program revival; offer support for the BPM manager.
Technology in the BPM world is often referred to as a Business Process Management system
(BPMS). The components of a BPM system have been grouped into the following categories or
enablers, namely: Modeling and Design, and Execution and Tracking.
Select one alternative:
True
False
True
There are 2 approaches to start a BPM, the bottom-up approach and the top-down approach.
The bottom-up approach is the most common way to start and is usually linked to lower levels of
process maturity, to executive backing, it is often driven by BPM passionate people within the organization, and usually at some point during the project, it flips to a top-down driven approach.
Select one alternative:
False
True
True
There are 2 approaches to start a BPM, the bottom-up approach and the top-down approach.
The top-down is the approach that is required for a successful enterprise-wide BPM transformation. It must have the backing and total support of the CEO and other senior executive management team.
Select one alternative:
True
False
True
The adopted by the organization BPM framework does not need to provide a structured
approach throughout all types of BPM activities, from project conception and initiation to
completion and sustainable business.
Select one alternative:
False
True
False
Improving Business Processes seems a logical thing to do. However, most projects fail to
apply a structured approach that fits the specific purpose, resulting in project failure or
suboptimal results. Among the most common mistakes that organizations do regarding the use of
BPM methodologies are:
Select one alternative:
All the included answers are correct
Belief that technology is the first and most important step
Applying a ‘one methodology fits all’ approach
Not following respectfully the chosen methodology
Belief that their organization is special and different and existing frameworks are not
suitable
Using a pure project management methodology instead of BPM methodology
Not applying any methodology, just using common sense
Spending too much time on the BPM foundations before starting to provide business benefits
All the included answers are correct
In Business Process Management (BPM), we need to be either customer-centric or
employee-centric.
Select one alternative:
False
True
The phases of the 7FE framework are presented sequentially and are typically executed in
the indicated order. However, there may be occasions when a phase is skipped.
Select one alternative:
True
False
True
The 7FE Framework is a framework used for the implementation of Business Process
Management (BPM) to support the successful implementation of BPM activities. It enables
organizational transformation from a process perspective, and it builds on the internal capability of the organization while executing BPM activities.
Select one alternative:
True
False
True
A Business-Operating Model (BOM) requires the development and enhancement of business
capabilities that are needed to deliver the strategy. The business capabilities comprise of the following components: People, Processes, and Technology.
Select one alternative:
False
True
True
The 7FE framework is applicable to all BPM activities. However, parts of the framework may
be deployed differently depending upon the type of BPM activity being undertaken.
Select one alternative:
False
True
True
A Business-Operating Model (BOM) is when the organization’s management establishes a
set of rules or guidelines related to how the business is conducted.
Select one alternative:
False
True
True
