Extenta 230522

Question 1

You cannot implement a BPM (Business Process Management) project without technology.

True or False?

Answer 1

False

Reason: While technology can significantly enhance BPM, it is not strictly required. Many BPM methodologies started before the modern technological era.

Question 2

With Business Processes it is meant…

A. The end-to-end business processes of the organization including suppliers andcustomers
B. The end-to-end business processes of the organization referring to suppliers
C. The end-to-end business processes of the organization referring to customers

Answer 2

A. The end-to-end business processes of the organization including suppliers andcustomers

Question 3

The Governance of Processes refers to managing the end-to-end business processes now and in the future.

A.True
B. False

Answer 3

A. True

Reason: Governance refers to the establishment of policies, and continuous monitoring and adjustment of end-to-end business processes. This ensures that processes remain efficient and effective now and in the future.

Question 4

BPM is only about technology
Select one alternative:
A. True
B. False

Answer 4

False.

Business Process Management (BPM) is not just about technology. It encompasses methods, techniques, and tools to design, enact, control, and analyze operational processes.

Question 5

One of the main components of governance of processes is the ability of correct measurement.

True
False

Answer 5

True.

Correct measurement is essential for governing processes to ensure that they are performing as intended and to make necessary adjustments.

Question 6

In a BPM program, foundations are determined by the senior management team, provides highlevel outlines to BPM components, and provides principles and guidelines

A. True
B. False

Answer 6

True.

Foundations in a BPM program provide the basic guidelines and principles. They are usually determined by senior management to align with the organization’s strategic objectives.

Question 7

Business Process Management is defined as a ‘management discipline’. By management
discipline we mean

A. Proactive management of Business Processes will not assist in achieving the organization’s strategic objectives.

B. Business Process Management does not need to be part of how the business is managed.

C. The organization’s management needs to understand that Business Processes are a fundamental and critical part of business success.

Answer 7

C.

The organization’s management needs to understand that Business Processes are a fundamental and critical part of business success. BPM is a systematic approach to making an organization’s workflow more effective, efficient, and capable of adapting to an ever-changing environment.

Question 8

In a BPM program, enablement refers to taking high-level principles and guidelines and expands them for business and BPM teams for execution.

Select one alternative:
A. True
B. False

Answer 8

True.

Enablement in BPM means turning the high-level principles into actionable steps or processes for the teams to follow.

Question 9

Which of the following is the correct BPM definition?

A. BPM is about improving or re-engineering the organization’s processes

B. BPM is about modelling, implementation and execution of processes

C. BPM focuses on using business processes to achieve an organization’s objectives through the improvement of existing business processes, the ongoing performance
management, and the governance of essential business processes

Answer 9

C.

BPM focuses on using business processes to achieve an organization’s objectives through the improvement of existing business processes, the ongoing performance management, and the governance of essential business processes. This definition encompasses the broad scope of BPM, including improvement, management, and governance.

Question 10

A BPM program needs to provide a solid operational focus that has been agreed and that is visible across the organization. The main component/s of a BPM program is/are:

A. Foundations
B. Foundations and Enablement
C. Enablement

Answer 10

B.

Foundations and Enablement. As discussed in previous questions, a comprehensive BPM program will include both foundational principles and the enablement to put those principles into action.

Question 11

Although the three business capabilities are critical, it is the fourth component of BPM project
management that holds them together. Meaning, without a well-managed project, any BPM
implementation is doomed to fail.
Select one alternative:

A. True
B. False

Answer 11

True

Question 11

Based on the ‘House’ metaphor of BPM, identify which of the following statements is the correct one:

Select one alternative:

A. The organizational frameworks for process transformation, people change management, benefits realization, and process improvement should be in place

B. The organizational frameworks for process transformation, people change management, and process improvement should be in place

C. The organizational frameworks for process transformation, benefits realization, and process improvement should be in place

Answer 11

A

This is because a holistic approach to BPM considers not just the processes themselves, but also the transformation of these processes, the management of people and change, the realization of benefits, and the continuous improvement of processes. All of these elements are necessary to build a “complete house” in the context of BPM.

Question 11

In BPM, is more important to get your processes right before you consider the implementation of
technology.

Select one alternative:
A. True
B. False

Answer 11

True

Question 11

When it comes to BPM implementation and the associated organizational change, the role of
leadership is important in engaging people.

Select one alternative:
A. True
B. False

Answer 11

True

Question 12

The 7FE framework, besides its phases which are grouped into 4 categories, it has 3 essential components, the 3Es, namely: Leadership, BPM Project Management, and People Change Management.

Select one alternative:
True
False

Answer 12

True

Question 12

The most important component of any BPM implementation is the management of organizational
change, and the associated people impacts.
Select one alternative:
A. True
B. False

Answer 12

True

Question 13

The top-down approach in BPM refers to…
Select one alternative:
A. Simple low impact projects
B. Large scale BPM programs

Answer 13

Large scale BPM programs

Question 14

‘Driven by senior leadership’ is among the critical success factors that are common across all organizations and BPM.
Select one alternative:
A. True
B. False

Answer 14

True

Question 15

‘Clearly understood business drivers’ are among the critical success factors that are common
across all organizations and BPM.

Select one alternative:
A. True
B. False

Answer 15

True

Question 16

A ‘clearly understood project/program transformation vision’ is not among the critical success
factors that are common across all organizations and BPM.
Select one alternative:
A. True
B. False

Answer 16

False

Question 17

‘Clearly understood, agreed and measurable business value outcomes’ are not among the
critical success factors that are common across all organizations and BPM.
Select one alternative:
A. True
B. False

Answer 17

False

Question 18

The Enablement phase of the 7FE framework refers to the creation or provision of the key
architectures and detailed elements that are needed to support and enable business capabilities to enhance the successful delivery of all components of the BPM strategy.

Select one alternative:
A. True
B. False

Answer 18

True

Question 19

The bottom-up approach in BPM refers to…
Select one alternative:

A. High impact projects
B. Enterprise-wide business transformation

Answer 19

A. High impact projects

Question 20

‘Appointed and empowered BMP leader and team’ is not among the critical success factors that are common across all organizations and BPM.

Select one alternative:
A. True
B. False

Answer 20

False

Question 21

The 7 FE framework provides a structured and systematic approach to BPM implementation. Select one alternative: A. True B. False

Answer 21

True

Question 22

While the best time to commence a BPM project or program within an organization depends upon the individual circumstances within that organization, there are a number of critical questions that should be considered, understood and answered before we start. These are typical business drivers and triggers for BPM. A driver is an event or occurrence that causes the organization to initiate action to overcome or solve an issue or problem that is usually of an immediate nature. Select one alternative: A. True B. False

Answer 22

True

Question 23

Technology in the BPM world is often referred to as a BPM system (BPMS). Select one alternative: A. True B. False

Answer 23

True

Question 24

While the best time to commence a BPM project or program within an organization depends upon the individual circumstances within that organization, there are a number of critical questions that should be considered, understood and answered before we start. These are typical business drivers and triggers for BPM. A trigger is a business reason or motivator that causes the organization to initiate action to achieve a business objective. Select one alternative: A. True B. False

Answer 24

True

Question 25

'Right incentives and disincentives' for senior executives, managers and other relevant people is among the critical success factors that are common across all organizations and BPM. Select one alternative: A. True B. False

Answer 25

True

Question 26

The various components of a BPMS have been grouped into categories or enablers, namely: Select one alternative: A. Modeling and Design B. Modeling and Design; Execution and Tracking C. Performance Management D. Modeling and Design; Execution and Tracking; Performance Management E. Execution and Tracking; Performance Management F. Execution and Tracking G. Modeling and Design; Performance Management

Answer 26

D. Modeling and Design; Execution and Tracking; Performance Management

Question 27

The 7 FE framework can increase the success of a BPM project and minimise the risks. Select one alternative: A. True B. False

Answer 27

True

Question 28

The category of Performance management does not include business analytics. Select one alternative: A. True B. False

Answer 28

False

Question 29

Should a BPMS be customer-centric or employee-centric, and why? Select one alternative: A. Customer-centric because without customers there is no business and therefore no employees B. Employee-centric because without employees there is no business or customers, since customers receive no service, resulting in no employees C. None of the answers is correct

Answer 29

C. None of the answers is correct

Question 30

Improving BP seems a logical thing to do. However, most projects fail to apply a structured approach that fits the specific purpose, resulting in project failure or suboptimal results. Among the most common mistakes that organizations do regarding the use of BPM methodologies are spending too much time on the BPM foundations before starting to provide business benefits. Select one alternative: A. True B. False

Answer 30

True

Question 31

The enabler of Modeling and Design includes process modelling and design, activity-based cost (cost modelling), and process simulation. Select one alternative: A. True B. False

Answer 31

True

Question 32

Improving BP seems a logical thing to do. However, most projects fail to apply a structured approach that fits the specific purpose, resulting in project failure or suboptimal results. Among the most common mistakes that organizations do regarding the use of BPM methodologies is the belief that their organization is special and different and existing frameworks are not suitable. Select one alternative: A. True B. False

Answer 32

True

Question 33

Improving BP seems a logical thing to do. However, most projects fail to apply a structured approach that fits the specific purpose, resulting in project failure or suboptimal results. Among the most common mistakes that organizations do regarding the use of BPM methodologies is the belief that technology is the first and most important step. Select one alternative: A. True B. False

Answer 33

False

Question 34

In BPM implementation, the BPM approach adopted needs to recognise that change is driven by people who operate within an organization. Select one alternative: A. True B. False

Answer 34

True

Question 35

The 7FE Framework is a framework used for the implementation of BPM to support the successful implementation of BPM activities. Select one alternative: A. True B. False

Answer 35

True

Question 36

The 7FE Framework builds on the external capability of the organization while executing BPM activities. Select one alternative: A. True B. False

Answer 36

False

Question 37

The 7FE Framework builds on the internal capability of the organization while executing BPM activities. Select one alternative: A. True B. False

Answer 37

True

Question 38

The 7FE Framework can be used from small projects to large transformations. Select one alternative: A. True B. False

Answer 38

True

Question 39

For the business strategy to be implemented, the organization’s management must establish a set of rules or guidelines related to how the business will be conducted, and this is the businessoperating model (BOM). Another term we use for this is business architecture. The BOM includes what the high-level value chain is, what products and services will be sold, via what distribution channels and locations the products and services will be sold, the desired degree of business integration and standardization. Select one alternative: A. True B. False

Answer 39

True

Question 40

The 7FE Framework can be used for organizations with low or high process maturity. Select one alternative: A. True B. False

Answer 40

True

Question 41

The 7FE Framework can be used from projects within one business unit to programs expanding across an entire organization. Select one alternative: A. True B. False

Answer 41

True

Question 42

The BOM requires the development and enhancement of business capabilities that are needed to deliver the strategy. The business capabilities comprise of the following components: Select one alternative: A. People B. Processes and Technology C. Technology D. People and Processes E. People, Processes, and Technology F. Processes G. Technology and Processes H. People and Technology

Answer 42

E. People, Processes, and Technology

Question 43

Improving BP seems a logical thing to do. However, most projects fail to apply a structured approach that fits the specific purpose, resulting in project failure or suboptimal results. Among the most common mistakes that organizations do regarding the use of BPM methodologies is not applying any methodology, just using common sense or not following respectfully the chosen methodology. Select one alternative: A. True B. False

Answer 43

True

Question 44

The Foundations Phase of the 7FE Framework refers to the creation or provision of the key architectures and detailed elements that are needed to support and enable business capabilities to enhance the successful delivery of all components of the BPM strategy. This phase is where the key architecture, rules, principles, guidelines, and models are specified and agreed to enable the implementation of BPM across the organization. Select one alternative: A. True B. False

Answer 44

True

Question 45

The 7FE Framework can be used from limited to large-scale cultural and organizational change. Select one alternative: A. True B. False

Answer 45

True

Question 46

The 7FE Framework can be used from projects with or without automation. Select one alternative: A. True B. False

Answer 46

True