Extra Exam Rev

Question 1

Conflict resolution techniques (6

Answer 1

use of appropriate communication skills
Negotiation 
Assertiveness 
Active listening
Nonverbal communication 
Language style

Question 2

What are the causes of workplace conflict (6

Answer 2

changes in practices and procedures
Complaints 
Cultural misunderstanding 
Lack of empathy
Lack of information 
Poor communication

Question 3

What is lack of empathy, what do staff need to do to prevent

Answer 3

relates to whether a person is sensitive to another persons needs or not
Staff need to listen to customer concerns and issues and show understanding for the individuals circumstance.

Question 4

What are the barriers to facilitation (6

Answer 4

conflict of interest
Personality clashes
Poorly defined roles and responsibilities
Poor communication skills
Conflict between individual and group goals
Lack of group cohesion

Question 5

Eg and How to prevent conflict of interest

Answer 5

highlight the conflict of interest in a non confrontational way
Discuss the conflict openly to those who are involved
Make a decision ensuring that all parties agree and are comfortable with the outcome.
Eg. If the coaches son is captain and first best and fairest.

Question 6

Eg and how to deal with a personality clash

Answer 6

seperate individuals where possible
Allocate them different tasks so they don’t have to work together
Eg. When two participants have a punch on

Question 7

Eg and how to prevent poorly defined roles and responsibilities

Answer 7

display roles and responsibilities in a location that is often visited by the group and email the staff as well.
When the group of people are unsure of what their roles are in the group

Question 8

Eg and how to prevent poor communication skills

Answer 8

be clear regarding communication expectations when dealing with staff, clients and participants.
People are unsure of what to do, creating conflict

Question 9

Eg and how to prevent Conflict between individual and group goals

Answer 9

all members should be involved in goal setting so they take ownership
Sam is pissed off because the goal for the group is not to his liking

Question 10

Eg and how to prevent Lack of group cohesion and commitment to group goals

Answer 10

display group goals in an area where staff are frequent to remind everyone of group goals.
Eg. Sam does his own thing whilst the group is working on something completely different

Question 11

What are the collaborative approaches (5

Answer 11

group management skills
Group decision making
Listening skills
Negotiation techniques 
Defining roles and responsibilities

Question 12

How does Group management skills lead to optimal performance

Answer 12

ensures that all aspects of the project are executed effectively, efficiently and successfully

Question 13

How does Group decision making lead to optimal performance

Answer 13

allows group members opinions to be said, ensuring that the most suitable decision is made

Question 14

How does listening skills lead to optimal performance

Answer 14

ensures that all members listen and respond constructively as well as showing respect to one another.

Question 15

How does negotiation skills lead to optimal performance

Answer 15

ensures that a mutual agreement is made, bringing some degree of satisfaction to both parties in the process.

Question 16

How does Defining roles and responsibilities lead to optimal performance

Answer 16

ensures that the group has direction, making the individuals accountable for their roles and well as making them aware of their responsibilities

Question 17

What are the five stages of group formation in order

Answer 17

Forming
Storming
Norming
Performing
Adjourning

Question 18

What is forming (2

Answer 18

he initial stage where the group beings to form relationships as well as building an element of trust.
The stage where the leader focuses on goals,

Question 19

What is storming (3

Answer 19

when the goal of the group is to establish clear group structure
Differences and confusion arise over goals
Conflict is most common to exist in this stage

Question 20

What is norming (4

Answer 20

the group enters a normal operating phase
All conflicts are resolved
All group members know their roles and how the group will operate
Team develops an agreement on common goals

Question 21

What is performing (2

Answer 21

the group starts to work on actual tasks

Group is focussed on work tasks and no longer in the organisation of the group and how it will operate

Question 22

What is adjourning (3

Answer 22

the final phase of group formation
The group leader will review the goals and make recommendations for the future
The group has completed the tasks and are now disbanding as members may be moving to new groups

Question 23

What are the key elements of a lesson plan

Answer 23

aims
Dates and times
Activity stages and structure
Logistics

Question 24

What are aims (2

Answer 24

the things that you want to achieve from the session

The goals of the session

Question 25

What should be done post session in regard to aims

Answer 25

Post session: when evaluating at the conclusion of the session, original Aims and objectives should be analysed and used as a main indicator whether or not the session was a success

Question 26

What are dates and times (2

Answer 26

when and what time it's going to take place | May determine types of people who are going to participate eg. 11am session will have no kids

Question 27

What is Activity stages and structure (2

Answer 27

how the session will run and what structure will be chosen eg. Warm up, main activity, cool down Tasks and activities should be chosen according to aims, participants and the recourses

Question 28

What is logistics

Answer 28

the management and the running of the session Involving the organisation of people, facilities and supplies

Question 29

What information does the logistics plan need to contain (6

Answer 29

``` including details about the coordination, the running of the session, the venue, the Equipment needed, resources support personal needed ```

Question 30

What are the participants needs and aims (7

Answer 30

``` competition of performance targets Self improvement Lifestyle adjustment Fitness targets Social Tactical Technical ```

Question 31

What is Competition or performance targets eg

Answer 31

aim to achieve performance targets and win games or matches | Eg, 40 team tackles, number of wins per season

Question 32

What is self improvement eg

Answer 32

aim related to a dimension of health as well as cosmetic benefits Eg. Weight loss and positive endorphins

Question 33

What is fitness targets eg

Answer 33

aim to improve fitness | Eg. A 3k run under 12 minutes

Question 34

What is lifestyle adjustment eg

Answer 34

aim to achieve health benefits for a lifestyle change | Eg. Sarah is obese and walks 30 minutes every day

Question 35

What is technical eg

Answer 35

aim to learn or refine a skill | Eg. Standing up on a surfboard

Question 36

What is tactical eg

Answer 36

aim to improve participants tactical ability | Eg. Footy team learning the forward 50 zone

Question 37

What is social eg

Answer 37

aim to socialise and meet new people | Eg. Midweek ladies tennis where they have wine after

Question 38

What are the relevant legislations (5

Answer 38

``` work health and safety Privacy Working with children Equal opportunity Duty of care ```

Question 39

What is work health and safety eg

Answer 39

ensures the safety and health of employees within the workplace Eg. If someone slips on a wet floor with no sign

Question 40

What is privacy eg

Answer 40

ensures the protection of an individuals personal information, remaining confidential Eg. If someone goes online and reveals someone's weight

Question 41

What is equal opportunity eg

Answer 41

ensures that no one is discriminated within the sport and rec industry Eg. Coach refuses selection or excludes a child from training and games

Question 42

What are the records (5

Answer 42

``` equipment maintenance history Maintenance schedule Incident reports Failure reports Equipment or activity specific policies or procedures ```

Question 43

Incident reports (2

Answer 43

a record of an accident or injury that occurred during a similar session or location Can help with the planning of future sessions as well as legality matters

Question 44

Failure reports 2

Answer 44

a record of an issue, problem or setback in a session | Should be recorded to crate a prevention strategy for future sessions.