Feedback

Question 1

What is feedback?

Answer 1

Giving information about a persons performance which is used as a basis for improvement

Question 2

What it is important to give feedback?

Answer 2

To make sure people are performing as expected and to highlight strengths and areas for improvement

Question 3

What does ineffective feedback look like? (max 4)

Answer 3

1. Vague
2. Not short and focused
3. Only being negative
4. One person doing all the talking

Question 4

What does effective feedback look like?

Answer 4

1. Making observations based on facts
2. Timing- ASAP
3. Being non-judgemental
   4, Individual (not in front of others)

Question 5

What are two models of feedback?

Answer 5

1. SBI

2. Pendleton

Question 6

What are the steps in the SBI model?

Answer 6

1. Situation
2. Behaviour
3. Impact

Based purely on facts so that individuals can understand the effects of their behaviour

Question 7

What are the steps in the Pendleton model?

Answer 7

1. Check that the employee wants and is ready for feedback.
2. Let the employee give comments/background to the behaviour or situation that has been observed.
3. The employee identifies what went well.
4. The manager identifies what went well.
5. The employee states what could be improved.
6. The manager states what could be improved.
7. The employee and manager agree on an action plan for improvement.

Question 8

What are the 3 characteristics of emotional intelligence?

Answer 8

1. Self-awareness
2. Self-management
3. Social awareness