Final

Question 1

Communication

Answer 1

The transfer and understanding of information

Question 2

5 functions of Communication

Answer 2

Management 
Feedback
Enorional sharing 
Persuasion 
Information exchange

Question 3

Communication process

Answer 3

Steps between a source and a reciever that results in a transfer and understanding of meaning

Question 4

Key parts of the communication process

Answer 4

Receiver, encoding, the message, the channel, decoding, the sender, noise, and feedback

Question 5

Formal channels

Answer 5

Often follows chain of authority
Communication channels established by an organization to transmit messaged related to the professional activities of members

Question 6

Informal channels

Answer 6

Communication channels that are created spontaneously and that emerges as responses to individual choices

Question 7

Downward communication

Answer 7

Communication that flows from one level of a group/organization to a lower level

Question 8

Upward communication

Answer 8

Communication that flows to a higher level in the group/organization

Question 9

Lateral communication

Answer 9

Communication that does between members of the same work

Saves time to facilitate coordination

Question 10

Formally small group networks

Answer 10

Chain
Wheel
All channel

Question 11

Chain

Answer 11

Formal small group that follows chain of command

Question 12

Wheel

Answer 12

Relies on central figure to sct as conduit for all communication

Question 13

The grapevine

Answer 13

An organizatuond informal communications network

Question 14

Modes of communication

Answer 14

Oral
Written
Nonverbal

Question 15

Channel richness

Answer 15

The amount of information that cam be transmitted during communication episode

Question 16

Automativ processing

Answer 16

Superficial consideration of evidence and information making use of heuristics

Question 17

Controlled processing

Answer 17

Detailed consideration of evidence and information relying on facts, figures, and logic

Question 18

Characteristics of processing

Answer 18

Interest level
Prior knowledge
Personality 
Message characteristics
Choosing the message

Question 19

Barriers to effective communication

Answer 19

Filtering, selective perception, information overload, emotions, language silence, communication apphrension, and lying

Question 20

High context culture

Answer 20

Rely heavily on nonverbal and subtle situational cues in communication

Question 21

Low context culture

Answer 21

Rely heavily on words to convey meaning in communication

Question 22

Power

Answer 22

The capacity that A has to influence the behavior of B, so that B acts un accordance to A’s wishes

Question 23

Dependence

Answer 23

B’s relatuonship to A when A possesses something B requires

Question 24

Formal power

Answer 24

Coercive
Reward
Legitimate

Question 25

Personal power

Answer 25

Expert Referent *most effective

Question 26

Referent power

Answer 26

Influence based on identification with a person who has desirable resources or personality traits

Question 27

What created dependence?

Answer 27

The resource you own is: Important Scarce Nonsubstitutable

Question 28

Social network analysis

Answer 28

Tool to assess the exchange of resources and dependencies within an organization Flow of communication

Question 29

Power tactics

Answer 29

How individuals translate power bases into specific actions

Question 30

9 distinct power tactics

Answer 30

``` Legitimacy Rational persuasion Inspirational appeal Consultation Exchange Personal appeal Ingratiation Pressure Coalitions ```

Question 31

Ingratiation

Answer 31

Praise or flattery power tactic

Question 32

Coalition

Answer 32

Enlisting and or support to persuade

Question 33

Political skill

Answer 33

The ability to influence others so that one's objective is attained

Question 34

Power variables

Answer 34

Personality Organizational system Status Means to blunt negative effects

Question 35

Zero sum approach

Answer 35

Treats the reward "pie" as fixed so that any gains by one ste expense of another

Question 36

Defensive behavior

Answer 36

Avoiding action Avoiding blame Avoiding change

Question 37

Avoiding action

Answer 37

``` Overvonfirming Buck ousting Playing dumb Stretching Stalling ```

Question 38

Avoiding blame

Answer 38

``` Bluffing Playing safe Justifying Scapegoating Misrepresenting ```

Question 39

Avoiding change

Answer 39

Prevention | Self protection

Question 40

Impression management

Answer 40

The process by which individuals attempt to control the impression that others form of them

Question 41

Leadership

Answer 41

Ability to influence a group toward the achievement of a vision or set of goals

Question 42

Trait theories of leadership

Answer 42

Consider personal qualities and characteristics that differentiate leaders from nonleaders

Question 43

Behavioral theories of leadership

Answer 43

Specific behaviors differentiate leaders from nonleaders

Question 44

Initiating structure

Answer 44

Extent ti which a leader defines and structured their file and those of the subordinated to facilitate foal attainment

Question 45

Consideration

Answer 45

Extent to which a leader has job relationships that are categorized by mutal trust, respect for their ideas, and regard to their feelings

Question 46

Fiedley contingency theory

Answer 46

Proposes that group performance depends on proper match between leadership syule and degree which the situation give the leader control

Question 47

Least preferred coworker questionnaire

Answer 47

Measures whether a person if task or relationship oriented

Question 48

3 contingencies

Answer 48

Leader member relations Task structure Position of power

Question 49

Situational leadership theory

Answer 49

Focuses kb followers readiness to accomplish a task

Question 50

Path goal theory

Answer 50

It's the leaders job to assist followers in attaining their goals

Question 51

Leader participation model

Answer 51

Provides a set of rules to determine the form and amount of participative decision making in different situations

Question 52

Leader member exchange theory

Answer 52

Supports leaders creation of ingroupa and outgroups

Question 53

Charasismatic leadership theory

Answer 53

Followers make attributions if heroic leadership abilities when they observe certain behaviors of others

Question 54

Transactional leaders

Answer 54

Clarifies role to motivate and lead

Question 55

Transformational

Answer 55

Inspire and stimulate their subordinates

Question 56

Authentic leaders

Answer 56

Leaders know who they are

Question 57

Socialized charismatic leadership

Answer 57

Values are other centered rather than self centered

Question 58

Neutralizer

Answer 58

Attributes that make it impossible for leader behavior to make any difference to followers outcome