final

Question 1

The average guest check refers to _______________________________________.
The equation =
Food and Beverage Sales Total / Number of Covers Served

Answer 1

the average check total per person

Question 2

Strict controls on food inventory is important for ________.

Answer 2

receiving, storing, dating, and using

Question 3

Curbside appeal includes ________.

Answer 3

the appearance of the property from the parking lot to the restrooms

Question 4

Servers are expected to be NCO, meaning ________.

Answer 4

neat, clean, and organized

Question 5

Proper staffing in the kitchen is crucial, along with ________.

Answer 5

training and developing skills

Question 6

Describing, recommending, showing and offering a variety of food and beverage choices to a guest is known as…

Answer 6

suggestive selling

Question 7

American Service refers to ________.

Answer 7

less formal, yet professionally served

Question 8

Organization and performance in the cooking line and results depend on ________.

Answer 8

teamwork

Question 9

Restaurant operations are generally divided into two areas. _______________________ include(s) anyone with guest contact from the hostess to the bus person.

Answer 9

front of the house

Question 10

Examples of the types of service a company like Sodexho might provide include

Answer 10

housekeeping, groundskeeping and foodservice; plant operation and management as well as facilities management

Question 11

Which one is a major challenge in elementary and secondary school foodservice?

Answer 11

Balancing saleability with good nutrition

Question 12

Disadvantages in the area of food service for stadiums and sporting events could be ________.

Answer 12

work schedules, weekends, and holidays

Question 13

Managed Services include all food service operations EXCEPT ________.

Answer 13

vending machines

Question 14

The challenge of health care managed services is to provide ________.

Answer 14

many special meals with dietary requirements

Question 15

Businesses use managed food services for many reasons, one of which is that…

Answer 15

quality and financial arrangements are better

Question 16

Airlines have a representative that oversees all food and beverage items for ________.

Answer 16

quality, quantity, and delivery times

Question 17

Commercial foodservice differs from non commercial in that…

Answer 17

commercial foodservice is for profit

Question 18

Problems consistent with airlines in-flight food service is ________.

Answer 18

the food does not rethermalize well

Question 19

All of the following are reasons people travel EXCEPT:

Answer 19

to participate in something stressful

Question 20

___________ means the percentage of seats filled on all flights, including planes being flown empty to be in position for the next day’s schedule

Answer 20

load factor

Question 21

Reasons people travel include all BUT which of the following?

Answer 21

All of the choices are examples of reasons why people travel (ecotourism, shopping, education, health)

Question 22

Travel agents

Answer 22

are a middle person acting as a travel counselor on behalf of airlines, cruise lines, and hotels

Question 23

___________ occurs when money must be spent outside the community for goods unavailable within the community.

Answer 23

Leakage

Question 24

According to Dr. Stanley Plog’s personality model related to travel motivation, ___________ refers to people who are nervous, not adventurous, self-inhabited, and like structure.

Answer 24

Psychocentric

Question 25

Outbound international tourism is...

Answer 25

visits by residents of a country to another country

Question 26

New money spent by tourist and then re-spent by hotels and restaurants in the community for goods and services is known as...

Answer 26

the multiplier effect

Question 27

Heritage tourism

Answer 27

respects natural and built environments and historical milestones

Question 28

More than 272 million people are employed in the tourism industry, making it the..

Answer 28

largest producer of tax revenues

Question 29

The most popular destination resort in the world is...

Answer 29

Walt Disney World

Question 30

What attraction features more than 700,000 exotic plants?

Answer 30

San Diego Zoo

Question 31

Typical theme parks are Opryland and Disneyland, areas set aside just for...

Answer 31

fun, rides, and recreation for families

Question 32

Government raises special revenue from recreation related activities as federal revenue sharing such as automobile and recreation vehicles, boats, motor fuels, ____________________________on hotel accommodations, state lotteries, and others.

Answer 32

Transient occupancy taxes

Question 33

Private clubs are mostly adaptations of clubs in ________.

Answer 33

England and Scotland

Question 34

Which destination attraction is known for its success in adapting movies into thrill rides?

Answer 34

Universal Studios

Question 35

Walt Disney World has college programs where students can ________.

Answer 35

work during the summer months

Question 36

Concerts, musicals, and comedy shows are examples of...

Answer 36

performance arts

Question 37

Members of a club are a part of one or more ________.

Answer 37

committees

Question 38

The challenge for the future in managers of clubs is ________.

Answer 38

keeping talented and service-oriented people to work with

Question 39

Why is the gaming entertainment industry so popular to the government?

Answer 39

taxes

Question 40

The gaming entertainment industry offers unlimited career opportunities in management of ________.

Answer 40

all addressed information

Question 41

The_________ is defined as a mathematical formula that allows the ‘house’ to keep a small percentage of every bet made by a player.

Answer 41

house edge

Question 42

The world largest gaming company (casino operator) is...

Answer 42

Ceasars Entertainment

Question 43

Native American gaming facilities are on reservation lands in ________ states.

Answer 43

29 states

Question 44

A public gambling house was legalized for the first time in 1626 in...

Answer 44

Venice

Question 45

The Indian Gaming Regulatory Act of 1988 ________.

Answer 45

provided a basis, regulatory authority, and governing of Indian gaming

Question 46

The gaming industry includes...

Answer 46

all addressed information (greyhound & horse racing, lottery-operated games, card rooms & charitable games, land-based & riverboat casinos)

Question 47

_______ has become the highest grossing casino market in the world.

Answer 47

Macau

Question 48

From the early 1940s until 1976 what city had a virtual monopoly on the gaming entertainment business?

Answer 48

Las Vegas

Question 49

Associations as guilds were organized in the Middle Ages. Early in the 18th century in the United States, associations began in Rhode Island with the organizing of the ________.

Answer 49

candle makers

Question 50

Exhibitions open to the general public are known as a ________ show.

Answer 50

consumer

Question 51

Meetings are usually set up in ________.

Answer 51

classroom, theater, or boardroom style

Question 52

A ________ is an event at which a particular subject is discussed by experts and opinions are gathered.

Answer 52

symposium

Question 53

Large convention center events are generally scheduled about ________ in advance.

Answer 53

two years

Question 54

The following changes should appear in the next few years, EXCEPT ________.

Answer 54

longer meetings

Question 55

The average time required for organizing a meeting is ________.

Answer 55

3-6 months

Question 56

What is the primary outcome of the responsibilities of a convention and visitors bureau?

Answer 56

Generate and increase revenues of a city

Question 57

Conventions are large meetings of associations with some form of ________.

Answer 57

exposition booths

Question 58

Meeting planners are required to have many skills and qualifications. Among them, which one is primarily required to have ?

Answer 58

strong business & organizational skills

Question 59

Which type of event would be planned two to five years in advance and the destination is a determining factor in the planning process?

Answer 59

association event

Question 60

Getting good ____________ is a big help for special event. Sponsor expect to get something in return for their _____________, so give them something tangible that will help their corporation or organization. Each year thousands go to festivals and events of all kinds, and most, if not close to all, events receive some _____________ because it is too costly to stage an event without _____________.

Answer 60

Sponsorship

Question 61

Which one is not included in the Special Event Organizations?

Answer 61

Convention Service Cleaning Association

Question 62

Which of the following events would NOT be considered a special event?

Answer 62

daily conference call

Question 63

Spouse programs and incentive programs fall under the industry category of _______.

Answer 63

special events

Question 64

__________should take place during each of the stages of the event planning process, and is a final step that can measure the success of the event in meeting the goals and objectives

Answer 64

Evaluation

Question 65

Which of the following is NOT true of a special event?

Answer 65

Occur spontaneously

Question 66

What events purpose is usually related to the agriculture industry and evokes memories of games, attractions and fun food?

Answer 66

Fairs

Question 67

___________ is a general term that refers to a career path in the growing field of special events

Answer 67

Event Planning