Final Flashcards

(29 cards)

1
Q

3 step process of composing business message

A

planning

writing

completing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Barriers to listening

A

multiple conversations

finding communicator unattractive or attractive

not interested in the topic

tired

biased

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

ethical dilemma

A

an issue with the sides.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

ethical lapse

A

a wrong decision

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Hegemonic

A

ruling or dominant in a political or social context

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

denotative

A

dictionary meaning

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

connotative

A

implied meaning

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

basic model of communication

A

sender—>message—->reciever

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

ad hoc committee

A

group formed for a specific purpose only

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Context variables

A

location, mood, amount of sleep, weather

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

demographic variables

A

age, gender, education, income level

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Maslow’s hierarchy of needs

A

Self actualization

esteem

love

safety

physiological

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Positive team role

A

assigning tasks to best fit positions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

negative team role

A

team members complaining about credit

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

AIDA

A

awareness- get attention

Interest- get them interested

Desire- make them want it

Action- Execute the plan

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Basic elements of an interoffice memo

A
heading
opening 
context
task
summary
discussion
closing
17
Q

ethos

A

credibility and trust

18
Q

Logos

A

logic and reason

19
Q

pathos

A

emotion and values

20
Q

percentage divide of factors influencing communication

A

visual 55%

vocal 38%

Verbal 7%

21
Q

metacommunication

A

communication that indicates how verbal information should be interpreted

nonverbal

22
Q

direct approach

A

main idea then evidence

23
Q

indirect approach

A

evidence then main idea

24
Q

Solicited job search

A

when you draft when you’re applying for a job or answering an add

25
unsolicited job search
pitching yourself to an employer
26
effective listening
concentration body language active listening
27
50/25/25 rule
50% of your time planning 25% of your time writing 25% of your completing
28
cone of learning
``` we retain... 10% of what we read 20% of what we hear 30% of what we see 50% of what we see and hear 70% of what we say 90% of what we say and do ```
29
logical fallacy
an incorrect argument in logic and rhetoric which undermines an argument' ssoundness