Flashcards in Final Deck (29)
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1
3 step process of composing business message
planning
writing
completing
2
Barriers to listening
multiple conversations
finding communicator unattractive or attractive
not interested in the topic
tired
biased
3
ethical dilemma
an issue with the sides.
4
ethical lapse
a wrong decision
5
Hegemonic
ruling or dominant in a political or social context
6
denotative
dictionary meaning
7
connotative
implied meaning
8
basic model of communication
sender--->message---->reciever
9
ad hoc committee
group formed for a specific purpose only
10
Context variables
location, mood, amount of sleep, weather
11
demographic variables
age, gender, education, income level
12
Maslow's hierarchy of needs
Self actualization
esteem
love
safety
physiological
13
Positive team role
assigning tasks to best fit positions
14
negative team role
team members complaining about credit
15
AIDA
awareness- get attention
Interest- get them interested
Desire- make them want it
Action- Execute the plan
16
Basic elements of an interoffice memo
heading
opening
context
task
summary
discussion
closing
17
ethos
credibility and trust
18
Logos
logic and reason
19
pathos
emotion and values
20
percentage divide of factors influencing communication
visual 55%
vocal 38%
Verbal 7%
21
metacommunication
communication that indicates how verbal information should be interpreted
nonverbal
22
direct approach
main idea then evidence
23
indirect approach
evidence then main idea
24
Solicited job search
when you draft when you're applying for a job or answering an add
25
unsolicited job search
pitching yourself to an employer
26
effective listening
concentration
body language
active listening
27
50/25/25 rule
50% of your time planning
25% of your time writing
25% of your completing
28
cone of learning
we retain...
10% of what we read
20% of what we hear
30% of what we see
50% of what we see and hear
70% of what we say
90% of what we say and do
29
