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Flashcards in Final Deck (29)
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1

3 step process of composing business message

planning

writing

completing

2

Barriers to listening

multiple conversations

finding communicator unattractive or attractive

not interested in the topic

tired

biased

3

ethical dilemma

an issue with the sides.

4

ethical lapse

a wrong decision

5

Hegemonic

ruling or dominant in a political or social context

6

denotative

dictionary meaning

7

connotative

implied meaning

8

basic model of communication

sender--->message---->reciever

9

ad hoc committee

group formed for a specific purpose only

10

Context variables

location, mood, amount of sleep, weather

11

demographic variables

age, gender, education, income level

12

Maslow's hierarchy of needs

Self actualization

esteem

love

safety

physiological

13

Positive team role

assigning tasks to best fit positions

14

negative team role

team members complaining about credit

15

AIDA

awareness- get attention

Interest- get them interested

Desire- make them want it

Action- Execute the plan

16

Basic elements of an interoffice memo

heading
opening
context
task
summary
discussion
closing

17

ethos

credibility and trust

18

Logos

logic and reason

19

pathos

emotion and values

20

percentage divide of factors influencing communication

visual 55%

vocal 38%

Verbal 7%

21

metacommunication

communication that indicates how verbal information should be interpreted

nonverbal

22

direct approach

main idea then evidence

23

indirect approach

evidence then main idea

24

Solicited job search

when you draft when you're applying for a job or answering an add

25

unsolicited job search

pitching yourself to an employer

26

effective listening

concentration
body language
active listening

27

50/25/25 rule

50% of your time planning

25% of your time writing

25% of your completing

28

cone of learning

we retain...
10% of what we read
20% of what we hear
30% of what we see
50% of what we see and hear
70% of what we say
90% of what we say and do

29

logical fallacy

an incorrect argument in logic and rhetoric which undermines an argument' ssoundness