Final

Question 1

Conformance quality is a strategic decision for a firm

Answer 1

False

Question 2

People had a message about outstanding quality. What was part of the message?

Answer 2

Customer focus

Question 3

A flowchart as part of six sigma improvement process might be found in which DMAIC category

Answer 3

Define

Question 4

Fishbone diagram is in which DIAMAC category

Answer 4

Analyze

Question 5

Pareto chart is in which DMAIC category

Answer 5

Measure

Question 6

What companies are eligible for the baldrige award

Answer 6

Auditing firms

Question 7

Dimension of design quality that concerns the characteristics of the product is what

Answer 7

Aesthetics

Question 8

One of the daily delicate balancing acts that logistics managers have to perform involves the trade off between transportation costs and fulfillment speed

Answer 8

True

Question 9

Avg cost of inventory in the US is 20-25 percent of value

Answer 9

False

Question 10

Which is not one category of manufacturing inventory

Answer 10

Just in time

Question 11

Which of the following is an inventory holding cost

Answer 11

Breaking

Question 12

Which is a fixed time inventory model

Answer 12

Periodic system model

Question 13

Which is not an assumption of the basic fixed order whisking inventory model

Answer 13

Diminishing returns to scale of holding inventory

Question 14

Henry Ford used JIT concepts as he streamlined his moving assembly lines to make automobiles in the early 1900s

Answer 14

True

Question 15

Lean production replaced JIT in the 1990s because JIT didn’t address the problem of reducing waste

Answer 15

False

Question 16

Group technology cells help to eliminate movement and queue time between operations

Answer 16

True

Question 17

The goal of JIT production is to drive all inventory queues lower

Answer 17

False

Question 18

Uniform plant loading is where you schedule production with different amounts of the same product each day of the week to permit variation to meet changing demand requirements

Answer 18

False

Question 19

Which is related to lean production

Answer 19

Philosophy of waste elimination

Question 20

To implement lean production schedules a firms should do what

Answer 20

Have excess capacity

Question 21

To implement a flow process in developing a lean system a firm may do what

Answer 21

Reduce setup or changeover time

Question 22

An activity where the parts that go into each unit are periodically removed from inventory and accounted for based on the number of units produced is called

Answer 22

Backflush

Question 23

Lean concepts discussed in the text don’t include what

Answer 23

Kaizen burst

Question 24

Strategic sourcing is the development and management of supplier relations to acquire goods in a way that achieves the immediate needs of the business

Answer 24

True

Question 25

Retailer behavior when stocking during promotion periods is called backward buying

Answer 25

False

Question 26

Best strategy for innovative products is the use either a responsive or an agile supply chain

Answer 26

True

Question 27

Logistics is a term indicating transportation choices for goods produced internally but consumed domestically

Answer 27

False

Question 28

Organizationally driven reason for outsourcing is that it can improve effectiveness on what the firm does best

Answer 28

True

Question 29

Inventory turnover ratio used in measuring supply chain efficiency is found by the ratio of which of the following

Answer 29

Cost of goods sold/avg aggregate inventory value

Question 30

Total value of all items held in inventory at firm valued at cost

Answer 30

Avg aggregate inventory value

Question 31

Effect of lack of synchronization among supply chain members is referred to as which of the following

Answer 31

Bullwhip effect

Question 32

What is not an organizationally driven reason for outsourcing

Answer 32

Improve credibility and image by associating with superior providers

Question 33

What is an improvement driven reason for outsourcing

Answer 33

Shorten cycle time

Question 34

What is not an improvement driven reason to outsource

Answer 34

Enhance effectiveness by focusing on what you do best

Question 35

When considering outsourcing, what should firms avoid

Answer 35

Giving the outsourcing partner opportunities to become a strong competitor