Conformance quality is a strategic decision for a firm
False
People had a message about outstanding quality. What was part of the message?
Customer focus
A flowchart as part of six sigma improvement process might be found in which DMAIC category
Define
Fishbone diagram is in which DIAMAC category
Analyze
Pareto chart is in which DMAIC category
Measure
What companies are eligible for the baldrige award
Auditing firms
Dimension of design quality that concerns the characteristics of the product is what
Aesthetics
One of the daily delicate balancing acts that logistics managers have to perform involves the trade off between transportation costs and fulfillment speed
True
Avg cost of inventory in the US is 20-25 percent of value
False
Which is not one category of manufacturing inventory
Just in time
Which of the following is an inventory holding cost
Breaking
Which is a fixed time inventory model
Periodic system model
Which is not an assumption of the basic fixed order whisking inventory model
Diminishing returns to scale of holding inventory
Henry Ford used JIT concepts as he streamlined his moving assembly lines to make automobiles in the early 1900s
True
Lean production replaced JIT in the 1990s because JIT didn’t address the problem of reducing waste
False
Group technology cells help to eliminate movement and queue time between operations
True
The goal of JIT production is to drive all inventory queues lower
False
Uniform plant loading is where you schedule production with different amounts of the same product each day of the week to permit variation to meet changing demand requirements
False
Which is related to lean production
Philosophy of waste elimination
To implement lean production schedules a firms should do what
Have excess capacity
To implement a flow process in developing a lean system a firm may do what
Reduce setup or changeover time
An activity where the parts that go into each unit are periodically removed from inventory and accounted for based on the number of units produced is called
Backflush
Lean concepts discussed in the text don’t include what
Kaizen burst
Strategic sourcing is the development and management of supplier relations to acquire goods in a way that achieves the immediate needs of the business
True
Retailer behavior when stocking during promotion periods is called backward buying
False
Best strategy for innovative products is the use either a responsive or an agile supply chain
True
Logistics is a term indicating transportation choices for goods produced internally but consumed domestically
False
Organizationally driven reason for outsourcing is that it can improve effectiveness on what the firm does best
True
Inventory turnover ratio used in measuring supply chain efficiency is found by the ratio of which of the following
Cost of goods sold/avg aggregate inventory value
Total value of all items held in inventory at firm valued at cost
Avg aggregate inventory value
Effect of lack of synchronization among supply chain members is referred to as which of the following
Bullwhip effect
What is not an organizationally driven reason for outsourcing
Improve credibility and image by associating with superior providers
What is an improvement driven reason for outsourcing
Shorten cycle time
What is not an improvement driven reason to outsource
Enhance effectiveness by focusing on what you do best
When considering outsourcing, what should firms avoid
Giving the outsourcing partner opportunities to become a strong competitor