final concept quiz Flashcards

(61 cards)

1
Q

Corporate Social Responsibility

A

Ethical expectations that society has for business, and the ethical responsibilities that a business has to the society in which it operates
-Primary question of CSR: how much ethical responsibility businesses and managers have beyond producing goods and services within the law.

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2
Q

Ethical responsibilities

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Those things we ought, or should, do, even if sometimes we would rather not.

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3
Q

Three Levels of ethical responsibilities (ranked from less to more obligatory)

A
  1. Ethical responsibilities to do good
    - Volunteering
    - Sponsoring a charity event
  2. Prevent harm
    - Good Samaritan
    - Use renewable energy
  3. Do not cause harm to others
    - A duty or an obligation
    - Enforced by legal punishment
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4
Q

Economic Model CSR

A
  • Economically, a business is an institution.
  • A business’s sole social responsibility is to fulfill its economic functions. MAXIMIZE profits.
    -Place shareholders at the center of the corporation — managers have responsibility to pursue profit by any means as long uas within the law
  • Business is free to contribute to social causes as a matter of philanthropy
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5
Q

Stakeholder Model of CSR

A
  • Requires management to balance the ethical interests of all affected parties
  • Forces managers to consider the consequences of its decisions
  • Social responsibility requires decisions to prioritize conflicting responsibilities
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6
Q

Integrative Model of CSR

A
  • Organizations that pursue social ends as the very core of their mission, such as nonprofits
  • One can do good profitably
  • Embedded into the company
    Ex: Tom’s , Ben and Jerry’s (profits go back to an ethical cause)
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7
Q

COMPARISON: economic vs. stakeholder vs. integrative model

A

ECONOMIC: maximize profit within the law (“managerial capitalism”) —> management can choose to contribute for philanthropy —> reputational purposes, or because it is right thing to do.
STAKEHOLDER: business is embedded in a web of social relationships, mutual rights. Businesses have responsibilities to range of stakeholders
INTEGRATIVE: social responsibility is integrated directly into the mission and purpose of the business

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8
Q

Opioid Crisis Case

A
  • Parties involved: Purdue Pharma, McKinsey, middlemen (PBCs), retail pharmacies (Walmart, CVS)
  • McKinsey & Company advised Purdue Pharma on marketing OxyContin, encouraging sales strategies like targeting high-volume prescribers and pushing higher dosages, despite internal awareness of addiction risks.

Retail pharmacies (including Walmart, CVS, and Walgreens) were key distribution channels, later accused of failing to monitor suspicious opioid orders and contributing to widespread overprescription.

Purdue Pharma aggressively marketed opioids while downplaying addiction risks; the company filed for bankruptcy in 2019 amid thousands of lawsuits.

In 2021, McKinsey paid $573M to settle claims from 47 states; pharmacies later reached multi-billion-dollar settlements over their roles in the epidemic.

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9
Q

Corporate Sustainability Report

A

Provides all stakeholders with financial / other info regarding firm’s economic, environmental, social performance

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10
Q

SEC Climate Disclosures Case (L19)

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11
Q

Exxon Case (L19)

A

-Exxon intentionally misled Massachusetts investors about the importance and severity of climate-driven risks
- Purposely, through marketing, has deceived consumers about the central role its fossil fuel products play in causing climate change

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12
Q

Corporate Governance

A

The structure by which businesses are managed, directed, and controlled toward the objectives of fairness, accountability and transparency
-These structures generally will determine the relationship between the board of directors, shareholders / owners of a firm, and the firm’s executives or management.

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13
Q

Gatekeepers / watchdogs

A

SEC, government, etc. — people who monitor the market
Ensure those in the market play by the rules and conform to market regulations

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14
Q

Internal controls

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Auditors, accountants, financial analysts, lawyers

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15
Q

Conflicts of Interest

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Person’s ethical obligations in their professional duties clash with their personal interests (ex.: lawyer testifying for a client against his son)

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16
Q

Fiduciary duties

A

A legal duty grounded in trust to act on behalf of, or in the interests of, a client
-Fiduciary: person in power

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17
Q

Sarbanes-Oxley Act

A

Public Accounting Reform and Investor Protection Act of 2002.
- Established after unethical practices of major companies like Enron, Worldcom
- Established the Public Company Accounting Oversight Board
- Enforced by the SEC, applies to 15,000+ publicly held companies in the US
- Intended to provide additional oversight where there was none before
- Similar to the EU 8th Directive of 2005 for EU exchange

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18
Q

SOX act key functions

A
  • Corporate accountability: CEOs/CFOs must certify financial statements; criminal liability for false reporting
  • Improved financial reporting: internal controls required; effectiveness must be tested and reported
  • Oversight & auditor independence: PCAOB (Public Company Accounting Oversight Board) created to regulate auditors; limits on non-audit services
  • Transparency: timely disclosures on insider trading, risks, etc.
  • Anti-Fraud Measures: harsh penalties for destroying/falsifying records; whistleblower protections
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19
Q

Elements of an Internal Control structure

A
  • Control environment: tone or culture of the firm such as integrity, ethical values, competence, philosophy, operating style.
  • Risk assessment: risks that may hinder achievement of corporate objectives; management can prevent, detect, manage risks, resolve ethical dilemmas based on firm’s mission/culture/tolerance for risk.
  • Control activities: policies/procedures that support control environment
  • Information and communications: fair and truthful transmission of information
  • Ongoing monitoring: assessment capabilities to uncover vulnerabilities
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20
Q

3 Clear Duties of Board Members / Fiduciary Responsibility

A
  1. Duty of care
  2. Duty of good faith
  3. Duty of loyalty
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21
Q

SOX: Section 201

A

Services outside the scope of auditors — no consulting instead of auditing

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22
Q

SOX: Section 301

A

Public company audit committees, mandating majority of independents on any board and total absence of current/prior business relationships

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23
Q

SOX: Section 307

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Rules of professional responsibility for attorneys

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24
Q

SOX: Section 404

A

Management assessment of internal controls

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25
SOX: Section 406
Required codes of ethics for senior financial officers
26
SOX: Section 407
Disclosure of audit committee financial expert; requires they actually have an expert
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Duty of Care
Exercise of reasonable care by ensuring executives carry out responsibilities and comply with the law
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Duty of Good Faith
Obedience, faithfulness to the org's mission
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Duty of loyalty
Faithfulness from board members by giving undivided allegiance when making decisions affecting the organization - Conflicts of interest are always to be resolved in favor of the organization, not the individual
30
Accounting Rules and Orgs
- AICPA: American Institute of Certified Public Accountants publishes professional rules - GAAP is an example of one rule - Code of Professional Conduct
31
Causes for Conflicts of Interest in Accounting
- Executive compensation structure - Short-term executive greed vs. long-term shareholder wealth - Lack of shareholder activism - Lack of independence/expertise of audit committees - Conflicts between services offered by public accounting firms (auditing and consulting) - Financial relationship between public accounting firms and their audit clients
32
Goldman Sachs Case (L22)
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33
What is insider trading
- People who hold private inside information about a company that could impact the value of the stock. They use this information to benefit from buying or selling the stock - "Private information": anything not yet released to the public - SEC has treated detection and prosecution of insider trading violations as one of its enforcement priorities
34
Chris Collins Insider Trading Case (L22)
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Executive Compensation
- 1965: CEO pay was 20 times average worker pay - 2022: CEO pay was 670 times average worker pay - Ethical questions: greed, avarice motivating unethical practices - Distributive justice, fairness
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What is executive compensation meant to do?
- Provide an incentive for executive performance - Serve as rewards for accomplishments However: - In many cases there is no correlation between compensation and performance - Diminishing rate of returns on incentives beyond a certain level
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Disincentives that compensation packages and reliance on stock options provide:
- Executives have incentive to focus on short-term stock price rather than long-term corporate interests - Excessive compensation can cause variety of conflicts of interest
38
Share Buybacks (L22) What are share buybacks What ethical issues do they pose? Who benefits from share buybacks? Who is negatively impacted? Should share buybacks be banned?
39
All the Queen's Horses (L23)
40
What is marketing?
Organizational function, set of processes for creating, communicating, delivering value to customers and managing customer relationship to benefit organization and its stakeholders
41
Four Ps of Marketing
1. Product: what, how, why, under what condition is something produced? 2. Price: what price is acceptable, reasonable, fair? 3. Promotion: how can the product be promoted to support, enhance, maintain sales? 4. Placement: when, where, under what condition should the product be placed in the marketplace?
42
Ethical Issues in Marketing
Market exchange is ethically legitimate because it involves: - Respect for autonomy - Mutual benefit This ethicality is conditional because: - Transaction must be truly voluntary - Informed consent is needed - Benefits might not occur - Other values might conflict
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Ethical Framework for Marketing
1. Person must freely consent to the transaction The more consumers need a product, the less free they are to choose and the more protection they deserve within the marketplace. 2. Consent must be not only voluntary, but also informed Customers may not fully understand what they are purchasing (many products and services are complicated) 3. Decide if other values are affected Primary social values of fairness, justice, health and safety are some values that can be jeopardized by some marketing practices
44
Product Safety
Business has an ethical responsibility to design, manufacture, and promote its products in ways that avoid causing harm to customers
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Approaches to product safety
- Contract law (ethics implicit in contracts) - Tort law (branch of civil law concerned with wrongs committed against an individual) - Strict liability (addresses questions of legal and ethical responsibility when no one is at fault, but someone has been harmed)
46
Caveat Emptor
Latin for "let the buyer beware" - Assumes that every purchase involves the informed consent of the buyer, and therefore, it is ethically legitimate - Business's only legal and ethical responsibility is to provide good/service at an agreed- upon price - Places ethical constraints on the seller not to coerce, defraud, deceive buyers
47
Implied Warranty
- In selling a product, a business implicitly assures it is suitable for its purpose - Shifts the burden of proof from consumer to producer - Many businesses will issue a disclaimer of liability or offer an expressed and limited warranty
48
Strict Product Liability
If you produce a product, and it harms someone using it within reasonable means, you take the blame - Hold people liable only for those harms they actually foresee occurring - There are cases in which consumers are injured in which no negligence was involved, but the question of accountability remains. - Strict product liability holds manufacturers accountable in such cases
49
Product Liability - Incentive Argument (should business take the blame?)
- Holding someone accountable for harm provides incentive only if the person could have done otherwise - This means the harm was foreseeable and failure to act is negligent
50
Product Liability - Financial Burden Argument (should business take the blame?)
- Business is best able to pay for damages - Yet many businesses have been bankrupted by product liability claims
51
Volkswagen Ads Case + Spectrum Ads Case (L24)
- Volkswagen: claimed their "diesel" vehicles were environmentally clean (a lie) - Spectrum: promised something for free (cellular data?) but under extreme conditions that were stated in very small fine print, misleading
52
Supply Chain Responsibility
- Doctrine of respondent superior: holds employer responsible for actions of their employees when performing ordinary duties -Most ethical rationale for business's responsibility for the actions of its suppliers stems from two condiitons: 1. Suppliers often act at the direction of businesses they supply 2. Businesses often exercise significant influence over the actions of their suppliers
53
Ethical Issues in Marketing
- Is exchange "voluntary"? Real alternative choices may not be available Anxiety and stress in some purchasing situations Price-fixing, monopolies, price gouging etc. Targeted vulnerable customers - Is consent to exchange really "informed"? Lack of info Deception or complicated information - Are people truly benefited? Impulse buying, affluenza, consumerism Injuries, unsafe products "Contrived" wants - Competing values Justice (example, redlining mortgages) Market failures (external)
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Tobacco Case (L24)
- Marketed tobacco and cigarettes by making doctors advertise cigarettes - Celebrities also paid to promote cigs - Then a report came out cigarettes were causing cancer - Big tobacco companies began deceptive rebranding to maintain profits
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Ethical Issues in Advertising
- Principle-based/justice tradition in ethics has the strongest objections to manipulation
56
Joe Camel Tobacco Advertising
- Tried to advertise smoking towards children - Used cute mascots to persuade children
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Tobacco Targeting Youth
What strategies did Juul use to target teens to purchase vaping products? — Marketing Juuls as "cleaner" alternative to cigs to appeal to younger generation, offering appealing flavors — Not being explicit about the harms caused by vaping — Targeting vulnerable populations (teens)
58
Unethical Advertising
- Worst form of manipulation is when vulnerable people are targeted for abuse - Marketing practices that identify populations to be easily influenced and manipulated are ethically questionable - Sales and marketing that appeal to fear, anxiety, other irrational motivations are ethically improper
59
Dependence Effect
- Invented by John Kenneth Galbraith - First: creating wants — advertising is changing the "law" of supply and demand; demand turns out to be a function of supply - Second: advertising/marketing creates irrational and trivial consumer wants, distorts entire economy - Finally: creating customer wants, advertising and other marketing practices violate consumer autonomy.
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Consumer vulnerability
Person has an impaired ability to make informed consent to the market exchange - Vulnerable consumer: doesn't have intellectual capacities, psychological ability, experience/maturity to make informed customer judgements (i.e. children, impaired adults)
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Sustainability
Firm's financial goals must be balanced against, and may be overriden by, environmental considerations