Final Exam

Question 1

Forms of Business Correspondence

Question 2

______ are the most formal
type of business correspondence.

Answer 2

Business letters

Question 3

To determine the appropriate level of
formality, writers should consider the
_______ that will receive
the letter, as well as the writer’s
relationship to the organization.

Answer 3

type of organization

Question 4

2 types of correspondence/ organization

Answer 4

1. Internal Correspondence
2. External Correspondence

Question 5

It refers to the correspondence between the individuals, departments, or branches of the same organization.

Answer 5

Internal Correspondence

Question 6

It refers to the correspondence between two individuals. These are not of the same organization.

Answer 6

External Correspondence

Question 7

Any correspondence outside the organization is______

Answer 7

external
correspondence.

Question 8

Busines letters have 4 purposes

Answer 8

1. Business letters can be used to build relationships with others. (memorize)
2. Business letters can also serve to generate sales. (memorize)
3. Because of the inherently formal nature of the business letter, this type of communication can be used to respond to customer complaints.
4. Business letters can be used to retain current customers or reconnect with inactive customers.

Question 9

2 common Style of Letter

Answer 9

1. Blocked Form
2. Indented Form

Question 10

_____ is typically used for
business letters.

Answer 10

Blocked Form

Question 11

In _____, the entire text is
left aligned and single spaced. The
exception to the single spacing is a
double space between paragraphs
(instead of indents for paragraphs).

Answer 11

blocked format

Question 12

In blocked format, the entire text is
_____ aligned and _____ spaced. The
exception to the single spacing is a
_____ space between paragraphs
(instead of indents for paragraphs).

Answer 12

left
single
double

Question 13

The _____ letters have
the address and date on the top
right, indented paragraphs, and
the closing and signature lines
flush right and even with the
address.

Answer 13

indented form

Question 14

The indented form letters have
the ____ and _____ on the ______, indented paragraphs, and
the closing and signature lines
flush right and even with the
address.

Answer 14

address and date
top right

Question 15

Standard fromat of Blocked form and indented form

Answer 15

1. Date
2. Inside Adress
3. Salutation
4. Body
5. Complimentary Close
6. Signature
7. Typed Name

Question 16

The date can be written in the

usual (______) format.

In the other culture prefer the
(_______) format.

Answer 16

MM/DD/YY
DD/MM/YY

Question 17

The inside address consists of the ____, _____, and ______.

Example:
MR. Eric P. Gamboa
Associate Editor
Sorgen News Weekly
1234 Bujek Street
Bacolod City, 6100

Answer 17

1. name of the recipient,
2. his/her position in the company name
3. office address

Question 18

The _____ usually consists of the
word Dear, followed by the Personal /
Professional tittle, and the last name,
capped off with a colon.

Answer 18

Salutation

Question 19

The Body follows, which could be the
______ paragraphs long, with spaces
between paragraphs.

Answer 19

three

Question 20

Body text should be fully ____

Answer 20

Justified

Question 21

The last part would be ______, which comes with the sender’s signature and printed name.

Answer 21

Complimentary Close

Question 22

The ____ is perhaps, next to the
letter, the most preferred means
of correspondence among businesses.

Answer 22

memo

Question 23

It is also called “______” memo because it always used strictly within an office or
department.

Answer 23

inter-office

Question 24

_____ are useful for
announcements, reminders, or
requests.

Answer 24

Memos

Question 25

_______ are often treated as a form of mass correspondence, thus it is ideal for multiple recipients.

Answer 25

Memos

Question 26

This is a ? TO : Chuvic A. Etabag FROM: Virgil B. Monserate Date: July 30, 2015 Subject: Election of new set of officers for the school year

Answer 26

Memo

Question 27

The memo starts with a _____, unlike a conventional letter. Memos are so personal/professional titles like also more personal and informal than of courtesy, certain memo writers often "Mr." or "Dr." are dropped. Still, for the sake retain the titles.

Answer 27

header

Question 28

the memo goes straight to the point in discussing, with a tone generally more ________ than the letter.

Answer 28

straightforward

Question 29

The _____ sending messages via the ______ is probably one of the quickest way to transmit messages.

Answer 29

fax fax machine

Question 30

The ______ are essential form of business communication because of its obvious advantages.

Answer 30

fax messages

Question 31

_______ are sometimes treated as common office appliances, so any message that goes through the machine is considered public.

Answer 31

Fax machines

Question 32

Fax machines are sometimes treated as ______, so any message that goes through the machine is considered public.

Answer 32

common office appliances

Question 33

The_____ is fast becoming the communication mode of choice among offices, mainly because it is fast, and free.

Answer 33

email

Question 34

It also reduces office clutter, and is decidedly environment-friendly (less trees to cut, less trash to throw).

Answer 34

Email

Question 35

_____ are important for professional communication as they provide a formal written record of discussions and agreements. They offer convenience, allowing messages to be sent and received anytime.

Answer 35

Emails

Question 36

Email Identify _________: indicates where the email came from To: indicates to whom the email should be sent. __________: means "Courtesy Copy or the "carbon copy, which indicates the other recipients of the mail. __________: Blind Carbon Copy. Any addresses encoded in the ____ will not be seen by the others. This is to protect the email addresses of other persons to keep them private. ___________: is a brief description of the contents of the email.

Answer 36

1. From 2. Cc 3. Bcc 4. Subject

Question 37

The ______ is where the message is written.

Answer 37

text box

Question 38

lesson about resume

Question 39

In today's competitive job market, having a strong_________ is crucial to securing your dream job.

Answer 39

resume and application letter

Question 40

5 key components of a resume

Answer 40

1. Contact Information 2. Summary or Objective 3. Work Experience 4. Education 5. Skills

Question 41

Your name, phone number, email address, and professional social media links should be prominently displayed.

Answer 41

Contact Information

Question 42

A brief overview of your skills, experience, and career goals, tailored to the specific job you are applying for.

Answer 42

Summary or Objective

Question 43

Chronological list of your previous roles, highlighting key achievements and responsibilities.

Answer 43

Work Experience

Question 44

List your degrees, certifications, and relevant coursework, including your GPA if it's above average.

Answer 44

Education

Question 45

A list of your technical, soft, and transferable skills, aligning them with the job requirements.

Answer 45

Skills

Question 46

4 tips for writing an Effective resume

Answer 46

1. Keywords 2. Quantifiable Results 3. Action Verbs 4. Proofread Carefully

Question 47

Include _____ from the job description to make your resume more searchable by Applicant Tracking Systems (ATS).

Answer 47

keywords

Question 48

Use numbers and metrics to demonstrate your achievements and impact in previous roles.

Answer 48

Quantifiable Results

Question 49

Start your bullet points with strong action verbs to highlight your accomplishments and skills.

Answer 49

Action Verbs

Question 50

Thoroughly review your resume for any errors in grammar, spelling, or formatting before submitting it.

Answer 50

Proofread Carefully

Question 51

2 imporatnce of Taioloring your Resume

Answer 51

1. Generic Resume 2. Tailored Resume

Question 52

6 Structure and Format of an Applicaiton Letter

Answer 52

1. Heading 2. Salutation 3. Introduction 4. Body Paragraphs 5. Conclusion 6. Closing

Question 53

Include your contact information and the date, followed by the recipient's name and title.

Answer 53

Heading

Question 54

Address the recipient formally, using their proper title and last name.

Answer 54

Salutation

Question 55

State your purpose for writing, mentioning the position you're applying for and how you learned about it.

Answer 55

Introduction

Question 56

Expand on your relevant skills, experience, and achievements, demonstrating how you are a good fit for the role.

Answer 56

Body Paragraphs

Question 57

Reiterate your interest in the position, express your enthusiasm, and thank the recipient for their time and consideration.

Answer 57

Conclusion

Question 58

End with a formal closing, such as "Sincerely," followed by your typed name.

Answer 58

Closing

Question 59

Highlighting Your Relevant Skills and Experiences (5)

Answer 59

1. Skills 2. Communicaiton 3. Problem solving 4. Leadership 5. Techinical Skills

Question 60

Examples

Answer 60

Skills

Question 61

Public speaking, writing, presentation skills

Answer 61

Communication

Question 62

Analytical thinking, critical thinking, decision-making

Answer 62

Problem Solving

Question 63

Team management, project management, mentorship

Answer 63

Leadership

Question 64

Software proficiency, programming languages, data analysis

Answer 64

Technical Skills

Question 65

Proofreading and Finalizing Your Application Materials (4)

Answer 65

1. Proofread for Errors 2. Check for Consistency 3. Format Professionally 4. Print a Hard Copy

Question 66

Thoroughly check your resume and application letter for any grammatical, spelling, or punctuation errors.

Answer 66

Proofread for Errors

Question 67

Ensure that your resume and application letter are consistent in formatting and content, using the same fonts, margins, and language.

Answer 67

Check for Consistency

Question 68

Choose a clean and professional font, use appropriate margins, and make sure your resume is easy to read and navigate.

Answer 68

Format Professionally

Question 69

________ of your resume and application letter to review for any final errors before submitting them.

Answer 69

Print a hard copy