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Purposive Flashcards

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1
Q

You need to adapt your approach to verbal and written communication by considering the various approaches, perception, and style of different culture.

A

Global Issue in Communication

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2
Q

What are the 6 Global Issue in Communication?


A
  1. Language and Dialects
  2. Ethnocentriscm
  3. Time Orientation
  4. Religous Beliefs
  5. Stereotypes and Prejudice
  6. Sign of Symbols
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3
Q

Language barrier and cultural difference can lead of significant global communications challenges between a business and it’s international customers and employees


A

Language and Dialects

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4
Q

Fear or apprehension of the unknown play of significant role in inadvertently creating communication barriers inside global communications challenges, this can be applied to religious beliefs as well


A

Religious Belief

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5
Q

_______ can be defined as the procedure of creating an overall picture of a culture.

A

Stereotyping

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6
Q

_____ non- verbal communication is also fraught with many differences, making risky area of communication between individuals from different cultures. A hand gesture that signifies” thumbs up” and means “good” in one culture may a carry rube disrespectful meaning in another culture
.

A

Sign of Symbols

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7
Q

These different attitudes toward time can create communication problems in business where individuals from diverse culture work together.


A

Time Orientation

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8
Q

_____ people tend to view individualities from there own culture as an in-group. _____, which divese societies into”us”and”them,”hinders and indeed obstructs communication between different artistic groups


A

Ethnocentrisim

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9
Q

Effective communication is a critical that factor influence that success on a business, anyhow of its size.when a business begins operating ona global scale. A global business faces numerous global communications challenges related to both language and culture.


A

Communication For International Business

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10
Q

5 Communication for International Business


A
  1. Diversity
  2. Emotion
  3. Language
  4. Variations
  5. Tone
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11
Q

For a company operating in the international market, the use of different _____ can create communication barriers
Between both customer and employees.


A

Language

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12
Q

If an employer or an organization clings to there own culture as the normand expect other to conform to it.


A

Diversity

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13
Q

Culture are _____ in communication not only enriches the communication process but also strengthens the organization.


A

Diversities

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14
Q

Different countries and culture have Varying etiquette, customs of introduction, and form of address.


A

Tone

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15
Q

The appropriate level of displaying emoji reactions in business
relationship varies greatly from country to country.


A

Emotion

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16
Q

In global business communication, different versions of the same language can create communication difficulties, If you’re fluent in a language That’s understood by the individualities you’re communicating with, it may not be the original language.


A

Variations

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17
Q

4 typesof Business Communication


A
  1. Internal Upward Communication
  2. Internal Inward Communication
  3. Internal Lateral Communication
  4. External Communication
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18
Q

This flows from lower levels of hierarchy to the upper levels


A

Internal Upward Communication

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19
Q

This typically involves getting and receiving instructions and assignmenst from higher to lower evels within organication, such as directives memos, and policy.


A

Internal Downward Communication

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20
Q

Communication that takes place between and among staff members at the same level, facilitating coordination and collaboration.


A

Internal Lateral Communication

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21
Q

This encompasses all communication that occurs between the organization and external parties, such as costumers, vendors, and the public.


A

External Communication

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22
Q

Refers to the process that are removing barriers to have communication, collaboration and understanding between people or group.


A

Break Down Borders

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23
Q

7 Borders of Communication


A
  1. Personal Borders
  2. Language Borders
  3. Organizational Borders
  4. Technological Borders
  5. Cultural Borders
  6. Geographical Borders
  7. Generational Borders
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24
Q

____ Is a mode of Communication that includes the use of technology- audio and video to communicate with people who are not physically present in front of us.


A

Virtual Communication

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25
Where do we find Virtual Communication (4)

1. Video Chat 2. Online Forums and Communities 3. Text Messages 4. Emails
26
like having a secret decoder ring for understanding people from different backgrounds. It's about recognizing that words and gestures can mean different things depending on where you are and who you're talking to.

Cultural Awareness in Speech
27
3 Cultural Awareness words to avoid awkward situations by understanding

1. The power of words - Directness vs Indirectness, Formal VS Informal, Idioms and jokes 2. Beyond words-nonverbal communication- Body language, greeting and farewell 3. Respect and empathy
28
5 Practical Steps to improve Cultural Awareness in Speech

1. Be open-minded 2. Ask Questions 3. Avoid Assumptions 4. Listen Actively 5. Educate yourself
29
GROUP 5
READY!
30
It refers to the physical differences between people who are male, female, or intersex.

Sex
31
Refers to social and cultural construct about roles, behaviors, and identities associated with masculinity and femininity.

Gender
32
Refers to an individual's enduring physical romantic, and/or emotional attraction to another person.

Sex Orientations
33
Refers to an individual's internal sense of their gender, which may or may not align with their sex assigned at brith.

Gender Identities
34
_____ are lesbian, gay, heterosexual, straigtht, asexual, bisexual, queer, polysexual, and pansexual. _____ are cisgender, transgender, non-binary, genderfluid, agender and genderqueer.

1. Sexual Orientations 2. Gender Identities
35
____ the strategic and intentional use of language to achieve a specific goal, is deeply influenced by the understanding and awareness of sex and gender orientations.

Purposive Communication
36
5 Purposive Communication and Inclusitivity

1. Using Gender-Neutral Language 2. Avoiding Sexist Terms 3. Respecting Pronoun Preferences 4. Being Sensitive to Terminology 5. Acknowleding Gender Fluidity
37
Avoiding gender-biased words and phrases, opting for inclusive alternatives.

Using Gender-Neutral Language
38
Always make sure to be gender-sensitive in our communication

Avoiding Sexist Terms
39
Using the pronouns that individuals identify with, rather than assuming based on appearance or perceived gender.

Respecting Pronoun Preferences
40
Using terms that are preffered by individuals within the LBTQ+ community 

Being Sensitive to Terminology
41
Is one thing, visual representations are another. For instance, there should be balance in photographs and illustrations in terms of the men and women.

Gender-Fair Language
42
Is a form of prejudice and discrimination based on a person's age.

Age Discrimination
43
Age discrimination, also known as ___, is a prevalent issue that manifest in various froms, including purposive communication.

Ageism
44
2 Stereotypes and Assumptions

1. Older Adults 2. Younder Individuals
45
They may be seen as less tech-savvy or resistant to change, leading to assumptions that their contributions are less value.

Older Adults
46
They might be perceived as inexperienced or lacking authority, which can lead to their ideas being dismissed.

Younger Individuals
47
Stereotypes (3)

1. Physical and Mental Decline 2. Lack of Technological Proficiency 3. Social Isolation and Irrelevance
48
2 stereotyping words in PHYSICAL AND MENTAL DECLINE

1. Over the hill or getting old 2. Senior moments or forgetful
49
1 stereotyping words in LACK OF TECHNOLOGICAL PROFICIENCY

1. Old people don't understand technology
50
2 stereotyping words in SOCIAL ISOLATION AND IRRELEVANCE

1. Lonely Old People 2. They're a Burden On Society
51
This implies that older people are past their prime and no longer capable of contributing meaningfully.

Over the Hill or Getting Old
52
This stereotype suggests that older people are naturally forgetful and mentally declining, undermining their cognitive abilities.

Senior Moments or Forgetful
53
This stereotype assumes that older people are unable or unwilling to adapt to new technologies, excluding them from opportunities and advancements.

Old people don't understand technology
54
This stereotype portraits older people as isolated and lacking social connections, reinforcing a sense of sadness.

Lonely Old People
55
This stereotype views older people as a drain on resources and drain on economy, neglecting their potential contributions.

They're burden on society
56
Static register because it refers to historic language or communication that is intended to remain unchanged.

Frozen
57
less rigid but still constrained.

Formal
58
It is used in professional, academic or legal settings where communication is expected to be respctful, uninterrupted, and restrained.

Formal
59
Use this often in conversation when they are speaking with someone who has specialised knowledge or who is offering advice.

Consultative
60
Use when they are friends, close acquaintances and co-workers and family

Informal Register (Casual)
61
It is reserved for special occasions, usually between only two people and often private.

Informal Register (Intimate)
62
It deals with non-emotional topics and infromations, not necessarily formal or informal nor is it usually positive or negative.

Neutral Register
63
15 items QUIZ NI SIR
READY?
64
What is Age Discrimination, also known as ____

Ageism
65
Which groupp may faced assumption that they are less valuable in professional setting?

Older Adults
66
Which stereotypes suggest that older people are past their prime.

Physical and Mental Decline
67
How young generation often misjudge dues to age discrimination

Perceive as inexperienced
68
How you individuals be stereotype in the workplace

Lack of experience and authority
69
Discrimination against RACE

Racism
70
Discrimination against SEX

Sexism
71
Refers to individual internal sense of their gender which may not align with their sex aligned at birth.

Gender Identity
72
Refers to physical differences between people male, female, or intersex

Sex
73
What is Purposive Communicationprimarily concern with global Communication

Targeted and meaningful communication
74
What type of communication offers between people at the same organization level

Internal Lateral Communication
75
Which barrir refers to limites interactions fue to varying proficiency terms of language

Language Borders
76
An example od geographixal border in communication

An ocean separating two nation
77
Which term descrive the unchanging register used in historical text

Frozen
78
Which form of communication used in specialist or for advice

Consultative

Purposive (3 decks)

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