final exam review

Question 1

Job tasks that are novel, unusual are called

Answer 1

adaptive task performance

Question 2

Employee actions that purposely hinder the organization ability to achieve goals

Answer 2

counterproductive behaviours (have to be intentional)

Question 3

The Wonderlic test is used to measure what

Answer 3

cognitive ability

Question 4

A model that argues job dissatisfaction occurs when employees don’t get what they want mos

Answer 4

value fulfillment

Question 5

Typically social support plays what role in the stress process?

Answer 5

buffer

Question 6

If a person assigns themselves specific and challenging (not too difficult) objectives, what theory are they applying?

Answer 6

goal setting theory

Question 7

In order to engage in ethical behaviour, a person must engage in what stage according to the 4 components model?

Answer 7

moral awareness

Question 8

Bill loves a movie, when he meets someone new, he immediately assumes people love it too

Answer 8

projection bias

Question 9

The form of communication highest in information richness

Answer 9

face-to-face

Question 10

The team works so well together, they accomplish things they wouldn’t on their own

Answer 10

process gain

Question 11

A type of negotiation that results in a ‘win-win’ situation. Sometimes called ‘expanding the pie

Answer 11

integrative (only two - distributive or integrative)

Question 12

A type of leadership style that is always detrimental

Answer 12

laissez-faire

Question 13

An organizational structure that facilitates flexibility and adaptation

Answer 13

organic (vs mechanistic)

Question 14

First step in organizational change process

Answer 14

unfreeze

Question 15

A formal type of communication in which a boss gives instruction to employees

Answer 15

downward (vs upward)

Question 16

Susan hates her job and boss, she stays from a sense of obligation and loyalty

Answer 16

normative

Question 17

A dimension of Hofstede’s cultural values that capture the extent to which a culture does not mind ambiguity

Answer 17

uncertainty avoidance

Question 18

The degree to which the job itself provides info about how well one is performing

Answer 18

feedback (job characteristics theory)

Question 19

When someone is stressed and they avoid thinking about the stress. What type of coping?

Answer 19

emotion-focused, cognitive

Question 20

When one re-evaluates inputs and outputs to attain balance

Answer 20

cognitive distortion (!!!equity theory)

Question 21

When a person meets someone else for the first time, any degree of trust they have in them in based on what?

Answer 21

disposition based trust (vs affect based, cognitive based)

Question 22

People are not machines! They don’t have ability to unbiasly process information. What is this called?

Answer 22

bounded rationality

Question 23

In a video call, the audio keeps cutting out and video lagging, as a result the message in obscured. what is this called

Answer 23

noise (anything that disrupts how well information travels)

Question 24

Diversity based attributes that are inferred through experience working with someone

Answer 24

deep-level (vs surface level)

Question 25

Type of power sources that when used most often will result in resistance

Answer 25

coercive

Question 26

The degree to which employees have ability and willingness to accomplish tasks

Answer 26

readiness

Question 27

STRUCTURE IN WHICH employees in the organization are grouped by discipline: marketing, finance, hr

Answer 27

functional

Question 28

First stage of the socialization process

Answer 28

anticipatory stage (vs encounter stage)

Question 29

A type of team in which team members are distributed in different locations

Answer 29

virtual team