Final FINal FINAL

Question 1

Collaborating:

Answer 1

Listening as much as telling, open to their experience without judging

Question 2

Evocation:

Answer 2

Drawing out patients ideas and motivations

Question 3

Compassion

Answer 3

Empathy with a desire to help

Question 4

Siding with the negative

Answer 4

“Yeah some people can’t change”

Question 5

RULE

Answer 5

Resist righting reflex
Understand motivations
Listen to patient
Empower patient

Question 6

OARS

Answer 6

Open ended questions
Affirmations
Reflective listening
Summaries

Question 7

Salary should be paid using which form

Answer 7

W-2

Question 8

Ergonomics risk factors

Answer 8

Force
Repetition
Posture
No rest

Question 9

1 reason for claim denial

Answer 9

Incomplete, inaccurate, unreadable info

Question 10

Patient’s chart must be consistent with _

Answer 10

What is submitted to insurance

Question 11

Double taxed

Answer 11

C corp

Question 12

SWOT

Answer 12

Strengths
Weaknesses
Opportunities
Threats

Question 13

Dentist:hygiene ratio

Answer 13

70:30

Question 14

Hygienists pay to production

Answer 14

Produce 2.5-3 times pay

Question 15

One front desk per

Answer 15

40,000 or 10 patients per day

Question 16

New patients per month

Answer 16

25 per month per dentist AFTER attrition