Final Revised Flashcards

Question

Six Dimensions of Climate

Answer 1

Flexibility •How resilient, adaptable and open are members to change? Standards •How challenging is the work of the group--do members “raise the bar” on performance? Clarity •How clear are people about the goals of the team and how much do they understand one another’s roles? Participation •How engaged are people on the team? Do all participate in discussions or are meetings dominated by a few? Recognition •How much do team members recognize each other’s contributions? ``` Team Commitment (Intra- group and Intergroup) • How committed are members to the team and to helping those teams around them? Is there mutual trust ? ```

Answer 2

``` Shapers of Culture • Leadership • Performance Measures • People practices • Vision, Mission, Strategy • External Environment ``` >>>> This influences ``` Characteristics of Culture • Norms • Symbols • Philosophy •Values • Beliefs ``` >>>>>> Which impacts * Behaviors * Decisions of a culture. All of this equals performance

Answer 3

Level 1: Artifacts - How does the place look and feel? How do people act? Level 2: Norms & Values - Shoulds and should nots. Level 3: Underlying Beliefs - What makes people tick?

Answer 4

Refer to any tangible element of culture, such as clothing, language, rituals, celebrations, jokes. These elements can be easily recognized by anyone who is not part of the same culture. ``` Pays attention to: § Physicaldesignof workspace § Thewaypeopledress § Hours/patternsofwork schedules § Fringebenefits § Overt behavior of employees (e.g., do people challenge each other openly? Do meetings notoriously start late?) ```

Answer 5

Values • Concepts or beliefs • Pertain to desirable end states or behaviors • Transcend situations • Guide selection or evaluation of behavior and events ``` Examples from Organizations: • Teamwork • Participation • Commitment or Loyalty • High Performance • Acceptance of Authority • Diversity • Honesty and Integrity • Employee Satisfaction • Recognition for Accomplishment • EquitableRewards ```

Answer 6

deeply embedded, taken- for-granted behaviors which are usually unconscious, but constitute the essence of culture. These assumptions are the essence of culture, and generally are so well integrated into the dynamics of culture as to be difficult to detect by members of the culture.

Answer 7

- Changing social systems - Internal/External forces - Sudden or gradual - Systematic application of behavioral science, knowledge, and practice at various levels

Answer 8

Content Expertise Expertise in Self-as- Instrument Personal Characteristics Expert Facilitator

Answer 9

Content Expertise • Understand social systems and how the whole and parts interact • Ability to conceptualize and offer frameworks and models of how organizations work • Expertise in change processes • Knowledge of human behavior, OD tools and interventions ``` Expertise in Self-as- Instrument • Self-Awareness • Recognize ones own feelings and intuitions quickly • Self-Management • Ego • Impatience ```

Answer 10

``` Personal Characteristics • Tolerance of ambiguity • Sense of humor • Ability to discover and mobilize human energy • Influence Skills • Capacity to learn in public ``` ``` Expert Facilitator • Ability to read a group • Listen well and with empathy • Ability to support and nurture others • Capacity for confronting difficult issues • Ability to teach when necessary ```

Answer 11

● Climate Assessments ● Surveys ● Team Training & Development ● Workshops, Workshops, Workshops

Final Revised Flashcards

(35 cards)