Financial Management & HR Flashcards

(47 cards)

1
Q

When menu planning, which item is budgeted w/ first?

A

protein

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2
Q

Work compensation

A

hurt at work

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3
Q

unemployment compensation

A

dependent on each state (let go d/t no work availability)

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4
Q

Steps in disciplinary employees

A

just remember consistency is key

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5
Q

Taft Hartley Act

A

Pro-management (federal): prohibits certain union practices

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6
Q

Fair Labor Standards act

A
  • minimum wage

* child labor laws

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7
Q

Job breakdown

A

How to do the job step by step

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8
Q

Job enrichment

A

add more tasks to advance in position, to gain more in a job

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9
Q

Market Niche

A

Need you are trying to fill (you use a poster to attract a certain clientle)

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10
Q

Loss Leader

A

Mis-Leading

For ex: coffee beans is .60 cents but special grinder is needed so customers must buy more

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11
Q

Family Medical Act

A
  • 12 weeks off unpaid leave
  • must have over 50 employees
  • guaranteed an equal job not the same
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12
Q

Liabilities

A

amount you owe to others

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13
Q

Marketing Mix

A

Product: signature item
Place: where are you offering it
Price: $
Promotion: ads, publicity, network

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14
Q

Grievances w/ union

A

if employee is not in a union, leaving position may be informal
if an employee is in a union, settlement needs to be formal; written in a contract.

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15
Q

Balance sheet

A

lists assets and liabilities at a specific time of day

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16
Q

assets (4 examples)

A

bonds, rental properties, equipment and physical inventory

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17
Q

QMI

A

quality management and improvement

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18
Q

TQM

A

Total quality management (more individual)

where is there improvement needed (customer satisfaction)

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19
Q

CQI

A

Continuous quality improvement (improvements in the organization)

20
Q

ADA compliances (4)

A
  1. Company must have >15 workers
  2. essential jobs
  3. isles must be 36’’ and doors 32’’
  4. have desks that can be lowered
21
Q

Social marketing

A

10% of sales will go here

good for the population

22
Q

Job enlargement

A

To alleviate boredom (adding more tasks)

23
Q

Sales

A

“income” “revenue”

24
Q

Six Sigma

A

Data driven approach using standard deviation to figure out how many errors have accrued and how to eliminate them

25
Budget: - capital - cash - operation - performance - flexible
Capital: can we purchase this Cash: are we making money Operations: forecast sales the budget labor Performance: can we afford to get us evaluated Flexible: what is budget? what do we need to change
26
Civil right acts
prohibits discrimination
27
Wagner act
Pro-labor - right to union | - federal
28
Lean method
Reduce cost w/ more profit (by using less human efforts)
29
Fixed budget
Prepared at one level of sales or revenue (no expected changes)
30
Flexible budget
adjusted to various levels of operation w/ varying levels of sales or revenues throughout the year
31
Performance budget
details what it costs to perform a job (how much to supervise the cafeteria)
32
HIPPA (full name)
health insurance portability and accountability
33
Net worth ratio
long term debt
34
Kaizen
"good change" | * things can always be better w/ small changes
35
Direct costs
"variable and flexible" | - food, plates, repairs, benefits
36
Business marketing
filling the needs of customers
37
TQM uses __ cycle
PDCA (plan do check act) figure out problem and work on making it better
38
Collective bargaining (steps)
1. bargaining 2. mediation 3. Arbitration (binding)
39
3 things when hiring someone
1. job analysis: what is needed 2. job description: what will the employee need to do 3. job specification: qualifications
40
Indirect costs:
"fixed" | - rent, taxes, insurance, salary
41
Cost benefit
it is more based on the outcome or result
42
Indicators: 1. rate based 2. sentinel
1. assessing the pts on time | 2. something you should never do (feeding an NPO pt)
43
Semi-Variable costs
fixed and variable (labor, utilities and maintenance)
44
Cost-effectiveness
"or" will be present | which program is better
45
Liquidity
"solvency" | short term debt
46
Unionization
collective bargaining (sky is the limit)
47
Market segmentation (4)
1. demographic: gender, age and income 2. geographic: location 3. Psychographic: social class/motives 4. Behavioristic: occasion or loyalty