Management and Theories

Question 1

5 functions of managment

Answer 1

1. Planning
2. organizing
3. Staffing
4. Directing
5. Control/evaluate

Question 2

Halo effect

Answer 2

Being judged on their best trait (he makes good food but doesn’t wash hands)

Question 3

Maslow’s hierarchy of needs (5)

Answer 3

1. Self Actualization
2. Esteem Needs
3. Love needs
4. Safety needs
5. Physiological Needs

Question 4

Delphi

Answer 4

experts do not meet

*group decision making and forecasting

Question 5

Communication

• downward
• upward
• horizontal
• diagonal

Answer 5

• downward: going from ceo to other
• upward: exit interview or suggestions to CEO
• horizontal: between two departments
• diagonal: between functions

Question 6

Productivity

Answer 6

output/input aka meals/labor hours

Question 7

Autocratic leadership

Answer 7

• demands obedience

- cares about product/$

Question 8

McClelland “Ls”

Answer 8

• need to achieve
• need for power
• need for affiliation

Question 9

Consultative Leadership

Answer 9

Asks for input but decides alone

Question 10

Scientific Taylor Theory

Answer 10

expecting workers to work as fast as possible at maximum effort

Question 11

Queuing theory

Answer 11

how long a customer will stand in line for

Question 12

SWOT analysis (meaning)

Answer 12

Strength, weakness, opportunities, and threats

Question 13

A good manager is

Answer 13

More conceptual than technical (decision making)

Question 14

Participative leadership

Answer 14

Decision making together; the best!

Question 15

Bureaucratic leadership

Answer 15

“by the book”

Question 16

1st step planning include (4)

Answer 16

1. come up with objects
2. policies
3. procedures
4. time span

Question 17

2nd step: organize and staff

Answer 17

need to staff and organize their SCHEDULES

Question 18

Theory X- autocratic

Answer 18

control people (have them fear you)

Question 19

Theory Y- participatory

Answer 19

involve workers in participation so they can achieve more

Question 20

Leadership Grid by Blake, Mouton and McCanse

Answer 20

1-9 scale

1. Seeks approval from people
2. You are about people and money
3. Cares all about money rather than people

Question 21

Transformational

Answer 21

Participatory “you want to transform them into something better”
* inspire them to work hard, motivating them to work towards goals

Question 22

Leadership continum

Answer 22

Starts off as a new employee and then goes up to management to making decisions

Question 23

SoP vs SoPP

Answer 23

SoP: Standards of practice *nutrition care
SoPP: Standards of professionalism *how professional you are

Question 24

Transactional leadership

Answer 24

Autocratic:

• if they do a good job you reward employees, if they don’t you punish them
• a “transaction”

Question 25

Errors of Central Tendency

Answer 25

* Giving a "5" of 1 to 10 (an error can be created)

Question 26

Theory Z

Answer 26

Employees loyal team members part of the decision making process. - behaviorally speaking employees will participate more

Question 27

Contingency approach

Answer 27

A task oriented leader is more effective but it depends on situations (Flexible management style)

Question 28

Cause and effect

Answer 28

Brainstorming to see the event was caused by what | * known as a fish diagram

Question 29

Expectancy theory (2 other names)

Answer 29

Rewards are motivators | *other names: beer & Vroom

Question 30

Hawthrone theories (2 other names)

Answer 30

The thought that people w/ breaks will be more productive | * western electric and Ellon Mayo

Question 31

Conflict resolution | - Dominance and Suppression (4)

Answer 31

1. Forcing them to do what you want 2. Smoothing it out - being diplomatic 3. Avoiding the situation 4. Resolve by majority of vote

Question 32

Operational chart

Answer 32

Movement of hands

Question 33

Occurrence sampling

Answer 33

randomly observe them to measure idle time

Question 34

Integrative problem solving

Answer 34

where all people work together to find a solution (unlike democratic)

Question 35

Leniency of error

Answer 35

Being lenient and giving a better grade than better

Question 36

Likert

Answer 36

Management of conflict

Question 37

Work Simplification procedure

Answer 37

Increases productivity and decrease cost by removing obstacles to help workers focus

Question 38

Controlling and evaluating

Answer 38

ongoing and taking corrective action, *educate then note or chart "dont fire an employee for making a mistake, and ask why?"

Question 39

MacGregor

Answer 39

2 theories of X & Y | - attitude of manager that affects employees

Question 40

Herzberg's two factor theory

Answer 40

1. Maintenance (satisfiers like wages) | 2. Motivators (job enrichment)

Question 41

5 traits of a manager

Answer 41

1. Reward 2. Coercive/forcing (being scared of you) 3. Position/legitimate (using your title) 4. Expert power: using your knowledge 5. Referent power: employees will listen

Question 42

4 basic systems of conflict

Answer 42

1. exploitive (autocratic) 2. Benevolent (positive kind) 3. Consultative (management trust you but not completely) 4. Participative (full trusts and encourage employees)

Question 43

Motion economy

Answer 43

fastest/shortest route to do something

Question 44

Pareto analysis

Answer 44

Illustrates the relative importance of problems "80-20" rule 80% of sales come from 20% of customers

Question 45

MBO/Drucker (management by objectives)

Answer 45

Managing employees in a democratic from where everyone participates