(Fire Officer) Chapter 6 Understanding People: Management concepts

Question 1

What most fire officers will find their greatest challenge?
A. Finding address
B. Cooking lunch
C. Managing people
D. Checking the rig

Answer 1

C. Managing People

Question 2

Human Resources management is bult upon the concepts introduced by two genralized schools of management thoughts:
A. Holistic management and Humanistic management
B. Scientific management and Holistic management
C. Scientific management and Humanistic management
D. Atomistic management and Holistic management

Answer 2

C. Scientific management and Humanistic management

Question 3

All of the following are Taylor’s Four Principles of Scientific Management except?
A. Replacing “rule of thub” work methods
B. Emotionally train and develop each worker
C. Cooperate with the workers that scientifically developed methods are being followed
D. Divide work nearly equally between managers and workers.

Answer 3

B. Emontionally train and develop each worker
1. Replace “rule of thub” work methods with methods based on scientific study of the tasks
2. Scientifically select, train, and develop each worker, rather than assively leaving workers to train themselves.
3. Cooperate with the workers to ensure that the scientifically developed methods are being followed
4. Divide work nearly equally between managers and workers so that the managers apply scientific management princeples to planning the work and the workers accually perform the tasks.

Question 4

The ________ management focus to pay more attention to workers and working conditions that would make those workers more productive.
A. Scientific management
B.Humanistic management
C. X Theory
D. Theory Y

Answer 4

Humanisitc management
The humanistic management focus to pay more attention to workers and working conditions that would make those workers more productive.

Question 5

What best discribes that manager belive that people do not like to work, so they need to be closely watched and controlled?
A. X Theory
B. Theory X
C. Theory Y
D. None of the above

Answer 5

B. Theory X
Theory X : Managers believes that people do not like to work, so consequently they need to be closely watched and controlled.
Theory Y : Managers believes that people like to work and that they need to be encouraged, rather than controlled.

Question 6

What best discribes that manager belive that people do like to work, so they need to be encouraged, rather than controlled?
A. X Theory
B. Theory X
C. Theory Y
D. Y Theory

Answer 6

C. Theory Y
Theory X : Managers believes that people do not like to work, so consequently they need to be closely watched and controlled.
Theory Y : Managers believes that people like to work and that they need to be encouraged, rather than controlled.

Question 7

What is the Maslow Hiearachy of Needs in order?
A. Phyicological needs, Socal affection, Safety security order, esteem status, self-actualization
B. Socal affection, Safety security order, esteem status, self-actualization, Physiological needs
C. Safety security order, esteem status, self-actualization, Physiological needs, Socal affection
D. Phyicological needs, Safety security order, Socal affection, esteem status, self-actualization

Answer 7

D. Phyicological needs, Safety security order, Socal affection, esteem status, self-actualization

Question 8

What is level 1 in Maslow’s hierachy of needs?
A. Estimeem, status
B. Safety, Security, order
C. Physiological needs
D. Self-actualization

Answer 8

C. Physiological needs

Food, water, shelter

Question 9

What is level 2 in Maslow’s hierachy of needs?
A. Estimeem, status
B. Safety, Security, order
C. Physiological needs
D. Self-actualization

Answer 9

B. Safety, security, order

Feeling safe at work and risk mitigation

Question 10

What is level 3 in Maslow’s hierachy of needs?
A. Estimeem, status
B. Social affection
C. Physiological needs
D. Self-actualization

Answer 10

B. Social, affection

Belonging to a group

Question 11

What is level 4 in Maslow’s hierachy of needs?
A. Estimeem, status
B. Safety, Security, order
C. Physiological needs
D. Self-actualization

Answer 11

A. Esteem, status

Special awards and promotions

Question 12

What is level 5 in Maslow’s hierachy of needs?
A. Estimeem, status
B. Safety, Security, order
C. Physiological needs
D. Self-actualization

Answer 12

D. Self-actualization

Profound moments of love, understanding, happiness or rapture

Question 13

Blake and mouton’s Managerial grid set up
A. Concern for workers and Concern for time
B. Concern for People and Concerned of over time
C. Production for People
D. Concern for People and Concern for production

Answer 13

D. Concern for People and Concern for production

Question 14

What is not one of the 5 Blake and Mouton’s Managerial behavial models?
A. Controlling
B. Status
C. Emotional
D. Indifferenct

Answer 14

C. Emotional
Indifferent:Evade and Elude
Controlling: Direct and Donminate
Accommodating: Yield and Comply
Status Quo: Balance and Compromise
Sound: Contribue and Commit

Question 15

________ is the process of attracting, selecting and maintaining an adequate supply of labor?
A. Labor
B. Interviews
C. Staffing
D. Slavery

Answer 15

C. Staffing
Staffing is the process of attracting, selecting, and maintaining an adequate supply of labor.

Question 16

The Fire Dept. mission express through a written statment?
A. Mission statment
B. Formal comminiacation
C. Email
D. Fire Department values

Answer 16

A. Mission statement

Question 17

What si not one of the the 4 Boarders of Managing Human Resources? (What rules govern HR)
A. Federal Laws
B. Union Contract
C. City Regularions
D. City Manager

Answer 17

D. CIty manager
1. Federal Laws
2. Union Contract
3. City Regulations
4. Departmental policies that must be followed