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Flashcards 1

1
Q

The company most associated with Six Sigma?

A

Motorola

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2
Q

The most notable salesperson who popularised Six Sigma?

A

Jack Welch, General Electric

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3
Q

The history of Six Sigma can be traced to this industry..

A

Automotive

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4
Q

The highest level of certification

A

Black Belt

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5
Q

What belt is above yellow?

A

Green Belt

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6
Q

LEAN focuses on ..

A

Improving process efficiency

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7
Q

Six Sigma focuses on ..

A

Quality and consistency

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8
Q

Six Sigma is a statistical term that focuses on ..

A

Variation

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9
Q

What is the definition of variation?

A

A measure of the difference associated with one unit to the next. The output of every process suffers from some variation.

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10
Q

What is the definition of Six Sigma?

A

A highly disciplined process that focuses on developing and delivering near-perfect products & services

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11
Q

What is the definition of perfection in Six Sigma?

A

3.4 or less defects per million outputs

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12
Q

What are three components that can be used to describe any process?

A

Input, Process & Output

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13
Q

Mathematic description of a process

A

Y=(f)x

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14
Q

What is the Voice of the Customer

A

Defines the needs and expectations of the customer/ The VOC must be reflected in the capabilities of the process.

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15
Q

What is the Voice of the Business

A

Voice of the organisation. Considered in process design or redesign. Can include management style, financial resources as well as other physical resources that support the organisation.

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16
Q

What is the Voice of the Process

A

Represents capabilities & limitations within the organisation

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17
Q

What is the Voice of the Employee

A

Capabilities, limitations and motivations of those who are part of the process

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18
Q

A tool to find the root cause of a problem is ..

A

Fishbone

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19
Q

The head of a fishbone represents what?

A

The problem to be addressed

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20
Q

What are the lines with problems called in a fishbone?

A

Oblique lines

21
Q

The short horizontal lines in a fishbone represent the possible …

A

Root causes of the problem

22
Q

Those dimensions of a product or service that are instrumental in delivering quality outcomes are …

A

Critical to quality, CTQ

23
Q

An estimate of the cost to the organisation for delivering poor quality ..

A

Cost of Poor Quality, COPQ

24
Q

Another term for the 80-20 rule

A

Pareto Rule

25
Japanese for continuous improvement
Kaizen
26
Metrics =
Concrete measurements that minimisie intuition and opinion when proposing and executing Lean Six Sigma projects
27
A document that formally authorises a project
Project Charter
28
Financial evaluation methodology for projects
Compare benefits with costs and a benefit-cost ratio
29
Five Steps of DMAIC
Define Measure Analyse Improve Control
30
What is implied by the define stage?
Clear definition of the problem
31
What is meant by the term measure in DMAIC
Clarifying the problem through measurements
32
What is meant by the term analyse in DMAIC
Spreadsheets, process maps, charts and statistical analysis to better understand a problem
33
What limits the measurement process?
Tools we use and human error
34
What is meant by the term precision?
The closeness of two measurements to each other
35
What is meant by the term accuracy?
How close results are to the true value
36
Precision & Accuracy
Measurements can be precise but not accurate, precise and accurate or note precise or not accurate
37
3 tools we can use to help design and improve process flow
SIPOC diagram Value Stream Process Map
38
SIPOC Meaning
Supplier Input Process Outcomes Customer
39
Why draw a SIPOC?
Helps define important factors, especially at the start of a project
40
Value Stream Map ...
Shows the sequence of steps including delays that one associated with a process. Can be used to identify & analyse value added and non value added & steps.
41
How are delays shown in a value stream map?
Using a shape similar to "D"
42
Basic flow of a Value Stream Map
Left to right & logical sequence
43
Value Added Activities
Those that add customer value. Defined from a customer perspective not management
44
How does a process map differ from a value stream map?
Process map includes more detail
45
Kanban Diagram
Visual display of the steps in a process and location of process units or people as they flow through the system
46
Which company proposed the concepts of the Seven Wastes?
Toyota
47
What are the Seven Wastes?
Transportation Inventory Motion Waiting Over Processing Over Production Defects
48
Three types of inventory
Incoming In Process Finished Goods

Six Sigma Yellow Belt (2 decks)

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