Flashcards CMAA

Question 1

According to the patient care partnership formally called the Patient Bill of Rights, patients have the right to choose which the following?

Answer 1

A speedy review of a complaint against a provider.

Question 2

A medical administrative assistant performs patient intake when another patient yells at the assistant about how long they must wait. Which of the following actions should the assistant take?

Answer 2

Show empathy towards the angry patient.

Question 3

A provider refers a patient for an evaluation of a WBC count. Which of the following should the medical administrative assistant contact for an appointment?

Answer 3

Hematologist

Question 4

An adult patient returns to an office after not seeing the provider for two years.Which of the following is the status of the patient’s file?

Answer 4

Inactive

Question 5

An encounter form is updated based on which of the following?

Answer 5

Qualifier identification codes

Question 6

A medical administrative assistant is interacting with a patient. Which of the following techniques should the assistant use as active listening?

Answer 6

Allow for periods of silence to go uninterrupted

Question 7

A medical administrative assistant releases medical records without authorization. Which of the following is at fault?

Answer 7

Misfeasance

Question 8

Which of the following charges could be filed by a patient if a provider performs an invasive exam without obtaining consent before the procedure?

Answer 8

Battery

Question 9

Which of the following systems is a centralized collection of patient information from many systems?

Answer 9

Electronic health record ( EHR)

Question 10

Which government-sponsored health programs have eligibility requirements and benefits that vary widely from state to state?

Answer 10

TRICARE

Question 11

Which of the following ways can a medical administrative assistant ensure security compliance?

Answer 11

Keep the system logged out when not in use

Question 12

A patient who is on a payment plan shows the medical administrative assistant termination papers from his employer.

Answer 12

Gather the patient’s paperwork and add it to his medical record

Question 13

A medical administrative assistant plans to develop a document for tracing and tallying supplies. Which of the following software applications?

Answer 13

spreadsheet

Question 14

A medical administrative assistant uses a message pad to document a patient’s worsening systems. When pulling the charts, the assistant saw the message was not included in the chart notes. Which of the following actions should the assistant take?

Answer 14

Add the notes to the record in the addendum

Question 15

Which of the following information should the medical administrative assistant enter in the CMS-1500?

Answer 15

Name of the guarantor

Question 16

In correspondence between a provider and a patient being discharged from the practice, a letter should be sent using which of the following emails?

Answer 16

Certified mail

Question 17

A medical administrative assistant is registering a new patient. Which of the following actions should the assistant take to prevent the creation of a duplicate record in the EHR?

Answer 17

Search the database using the patient’s contact information

Question 18

A medical administrative assistant is notified that the provider will arrive late due to an emergency. Which actions should the assistant take after informing the patients of the wait time?

Answer 18

Reschedule patients who are unable to wait

Question 19

Which of the following designates an individual to be entrusted with the medical decision-making capabilities of an incapacitated family member?

Answer 19

Advance directives

Question 20

A patient requests a medical record. Which of the following actions should the assistant take?

Answer 20

Ask the patient to sign a release form before making a copy of the record.

Question 21

Which resources should a medical administrative assistant use to learn about a product or a chemical?

Answer 21

Safety data sheets

Question 22

In which of the following circumstances is a patient’s original medical record from a provider’s office?

Answer 22

When a patient is deceased.

Question 23

A patient who started antibiotics several days earlier called the office and stated she had developed a rash. Which of the following actions should the assistant take?

Answer 23

Recommend the patient call the pharmacist

Question 24

An MAA is scheduling a patient for a colonoscopy. Which of the following statements by the assistant is appropriate?

Answer 24

Maintain a liquid diet for the day

Question 25

When should a medical administrative assistant inform a patient to expect to receive authorization for an urgent referral to a specialist? Within which of the following time frames?

Answer 25

Within 2-3 days

Question 26

A medical administrative assistant is coding an outpatient surgical procedure. Which of the following reports should the assistant refer to performing this task?

Answer 26

Operative report

Question 27

Upon sign-in at a provider's office, a patient indicates they've moved. Which of the following locations should this be documented?

Answer 27

Patient registration

Question 28

Which actions should an MAA take when scheduling an outpatient surgical procedure?

Answer 28

Give the patient any special instructions

Question 29

An MAA schedules a patient for a follow-up visit in 45 days. Which of the following should the assistant use to ensure the patient knows about the next visit?

Answer 29

Tickler file

Question 30

An MAA receives correspondence from a third-party payer stating that a claim has been denied due to an incorrect subscriber number. Which of the following actions should the assistant take?

Answer 30

Have the patient call his insurance carrier to confirm the subscriber number

Question 31

Which of the following documents includes the ICD-10-CM codes and charges?

Answer 31

Encounter form

Question 32

When explaining a patient's Bill of Rights to a patient. An MAA should include which of the following?

Answer 32

To emergency services without prior authorization

Question 33

According to HIPPA guidelines, what are the patient's rights regarding her medical records?

Answer 33

The right to request that the facility amend her medical record

Question 34

A patient requests her most recent laboratory results be sent to her gynecologist's office. Which documents must the patient sign before the MAA transfers the results?

Answer 34

Record release

Question 35

Which of the following is necessary for a provider to prescribe and dispense controlled substances?

Answer 35

DEA number

Question 36

Which of the following actions should an MAA take when obtaining a signature on an informed consent document?

Answer 36

Have the patient sign the informed consent

Question 37

An MAA should identify which of the following types of schedules urgent care centers typically use.

Answer 37

'open-hours

Question 38

An MAA is presenting information to a patient with low vision. Which of the following actions should the providers take?

Answer 38

Ensure the room has adequate lighting

Question 39

An established patient calls and states that her medication is causing an upset stomach. Which of the following responses should the MAA give to the patient?

Answer 39

" Go ahead and stop taking the medication, I will notify the provider."

Question 40

Which of the following tasks is within the scope of practice for an MAA?

Answer 40

Assign procedural and diagnostic codes

Question 41

Which of the following describes an encounter form attached to the patient's electronic health record?

Answer 41

History and physical exam

Question 42

An MAA intentionally codes for a service not provided on an insurance claim form. Which of the following terms describes this action?

Answer 42

Fruad

Question 43

A patient has met $100 of his insurance plan's $200 deductible. Which of the following percentage amounts does the patient owe?

Answer 43

50%

Question 44

An MAA is confirming information the office has on file for a patient who is making an appointment. Which of the following comments by the assistant is appropriate after realizing the file does not include the patient's advance directives?

Answer 44

We will have to postpone your appointments until you provide us with a copy of your advanced directives

Question 45

When using SOAP format, can a providers recommendation for a follo-up appointment be found in which of the following sections of the patient's progress notes?

Answer 45

P

Question 46

Vhich of the following title formats is correct for an inside address?

Answer 46

Dr. Johnson Michael, M.D

Question 47

Patients have $50 left to meet their deductible and a 200% coinsurance. Third-party payer allows $50. Which of the following amounts is the patient responsible for the visit?

Answer 47

$100

Question 48

An MAA is calling a patient to confirm an appointment. Which of the following forms is the patient's medical records should the assistant review before leaving a message?

Answer 48

Release of information

Question 49

Which of the following specialists should a patient visit following an abnormal electroencephalogram?

Answer 49

Radioloigst

Question 50

When should an MAA document petty cash transactions?

Answer 50

Following each transaction

Question 51

Which of the following best describes an employee arriving to work on time daily?

Answer 51

punctual

Question 52

An MAA is ordering patient education materials for a provider's office. Which of the following should the assistant select for this purpose?

Answer 52

Literature that includes example pictures

Question 53

An MAA is informed that two providers will be out of the office for three days at a conference. Which one of the following actions should the assistant take to ensure no appointments are scheduled for that time?

Answer 53

Block the schedule for the days the provider will be in the conference

Question 54

An MAA is filing laboratory results for several patients who have appointments later that day. Which of the following is how the assistant should place the reports in the patient's file?

Answer 54

In front of the demographic sheet

Question 55

Which of the following is an advantage of an electronic health record related to a patient's therapeutic Medicare?

Answer 55

Provides the continuity of care

Question 56

Which of the following methods describes the best practice for informing waiting patients about delays?

Answer 56

Explain to the patients that there will be a delay and offer the option to reschedule

Question 57

Which of the following is a condition that affects the upper digestive tract?

Answer 57

Dysphagia

Question 58

Which of the following forms includes information about a patient's lifestyle?

Answer 58

Social history

Question 59

An MAA is interacting with a 4-year-old child. Which techniques should the assistant use when interacting with this patient?

Answer 59

Provide privacy and independence

Question 60

An established patient becomes upset when an MAA requests copayment before treatment. Which of the following actions should the assistant take?

Answer 60

Review office policy with the patient

Question 61

What is an example of a patient identifier?

Answer 61

Phone Number

Question 62

Which of the following is necessary to be an effective and productive team member in a healthcare setting?

Answer 62

Reliability

Question 63

Which of the following is permitted as part of medical assistants' typical professional dress code?

Question 64

Which reasons should an MAA print out and renew a daily appointment schedule in advance?

Answer 64

To prepare for the day's patients.

Question 65

A patient's care for today's office visit is $68, of which $44 is allowable. The fee for the laboratory work is $82, of which $56 is permitted. If the patient has an 80/20 plan?

Answer 65

$20

Question 66

When financial policy changes. Which of the following is the patient's responsibility?

Answer 66

To understand new patients responsibility

Question 67

Which of the following information about a beneficiary is required to process the CMS-1500 claim form?

Answer 67

Name, Address, and insurance policy number

Question 68

An MAA is having difficulty understanding a clinical office staff member who is wearing a face mask. Which of the following actions should the assistant take?

Answer 68

Ask the person to repeat themselves, Request a closer proximity (if appropriate), Offer to remove their mask (if appropriate)

Question 69

An MAA reconciles charges and notes and the remaining amount. Which of the following uses this method?

Answer 69

Billing

Question 70

Which of the following should an MAA verify on the encounter form before a claim is submitted to a third-party payer?

Answer 70

Insurance information

Question 71

Which of the following requires a provider to disclose finance charges when extending credit to an applicant?

Answer 71

Truth in lending act

Question 72

Which of the following is an example of demographic information that should be acquired from the patient during intake?

Answer 72

Address

Question 73

Which of the following actions should the MAA take to ensure all patient intake forms have been completed?

Answer 73

Checklist review

Question 74

An MAA receives a phone call from a patient who asks how to discard a prescribed medication that is a controlled substance. Which of the following entities should the MAA recommend for the patient contact?

Answer 74

Local Pharmacists

Question 75

An MAA is working on a claim that has been replaced. Which of the following actions should the assistant take?

Answer 75

Review the new claim

Question 76

A patient has not been to the medical facility in the past three years. The MAA should classify the patient status to which of the following?

Answer 76

Inactive Patient

Question 77

An MAA is interacting with a patient who has hearing loss. Which of the following actions should the patient take?

Answer 77

Give the clear video instructions

Question 78

Which of the following types of insurance reimburses the provider in full without billing the patient?

Answer 78

capitation

Question 79

An MAA is preparing a patient's medical record and realizes that another patient has the same name. Which of the following should the assistant confirm to select the correct record?

Answer 79

Date of birth

Question 80

A provider was unexpectedly called away for a family emergency at 1300 and will be out of town for the rest of the day. Which of the following actions should the assistant take?

Answer 80

Notify patients and ask to reschedule

Question 81

An MAA takes a phone message regarding a patient who is ill. Which of the following information should should the assistant relay the message?

Answer 81

patient symptoms

Question 82

An MAA should identify which of the following diagnoses fulfills medical eligibility requirements.

Answer 82

diabetes

Question 83

Which of the following describes the purpose of skip tracing?

Answer 83

locating a debtor

Question 84

Using indexing rules, in which of the following sections of following sections of the filing system should an MAA place the record of a patient named?

Answer 84

S section

Question 85

An MAA should identify which of the following has a healthcare insurance plan.

Answer 85

current insurance card

Question 86

Which of the following greetings should an MAA give to an existing patient checking in at the reception area?

Answer 86

good afternoon Ms. Johnson

Question 87

An MAA interacts with a patient who is upset following a diagnosis. Which of the following actions should the assistant take?

Answer 87

actively listen, show empathy, acknowledge their feelings, and offer support while remaining calm and professional, without minimizing or dismissing their emotions.

Question 88

Which of the following is the role of the MAA in sustaining informed consent from a patient?

Answer 88

ensuring the patient understands the procedure, its risks and benefits, alternatives, and that they are making a voluntary, informed decision.

Question 89

Which of the following forms must be available in the patient's chart to document the results of an office visit?

Answer 89

Progress Notes, Physical Examination Form, Medication List, Treatment Plan, Laboratory/Radiology Results, Consult Notes, Discharge Summary.

Question 90

An attorney who has a power of attorney document for a patient requests to see the patient's medical record. Which of the following actions should the assistant take?

Answer 90

verify the attorney's authority by checking the Power of Attorney document, they should also ensure the attorney signs a release form

Question 91

Which of the following programs are administered by the state government and funded by both the state and the federal government?

Answer 91

medicaid

Question 92

An MAA is preparing a billing statement for an uncovered service. The office has an Advanced Beneficiary notice. To which of the following should the assistant send the billing statement?

Answer 92

The patient

Question 93

When should an MAA schedule a return appointment for a patient who needs ear irrigation?

Answer 93

when the patient checks out

Question 94

An MAA should ensure that an acknowledgment of which of the following forms includes all patient's charts?

Answer 94

Notice of Privacy Practices (NPP)

Question 95

At the conclusion of an appointment, a patient requests to schedule a follow-up visit with the provider. Which of the following responses by the MAA is appropriate?

Answer 95

I have scheduled you for Friday at 10 am

Question 96

In which of the following locations should an MAA place the recipient's name when mailing a referral letter to an outside provider?

Answer 96

Above the recipient's address on the envelope

Question 97

. An MAA should recognize which of the following is a correct statement regarding a patient's protected health?

Answer 97

Patients have the right to be notified about the uses and disclosures of their information