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3rd Year (2nd Sem) > FOOM- Prelims (Terms) > Flashcards

FOOM- Prelims (Terms) Flashcards

1
Q

Confidential personalized series of letters and/or numbers, which serve as user ID to log in/out the computer system.

A

access code

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2
Q

Money received by the hotel in advance of the guest arrival to guarantee the room accommodations.

A

advance deposit

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3
Q

Money requested by hotel at check-in of a guest who is unable to produce any of the credit cards or any other form of credit, accepted by the hotel.

A

advance payment

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4
Q

changes in particulars against original reservation

A

amendment

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5
Q

Goods and services given to the guest without any extra charge (e.g. soap, stationeries, shaving kit, sewing kit etc.)

A

amenities

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6
Q

date of check-in

A

arrival

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7
Q

heavy check-in and check-out on the same day

A

back to back

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8
Q

Contains the records of all undesirable guests, companies and travel agents

A

black list

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9
Q

Providing guests with alternative accommodations (to include complimentary transfers) in another hotel of the same category or higher due to unavailability of rooms.

A

bump off

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10
Q

A reservation voided upon the request of the guest. Different types of reservations are subject to various cancellation requirements.

A

cancellation

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11
Q

procedures involved in receiving and registering a guest at the front desk

A

check-in

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12
Q

procedures involved in the settlement of accounts by a guest on his departure

A

checkout

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13
Q

time designated by hotel for the guest to check-in his room, normally by 2:00PM

A

check-in time

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14
Q

time designated by hotel for the guest to vacate his room at completion of stay, normally by 12:00nn.

A

checkout time

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15
Q

Period when the hotel is fully booked. Additional reservations are declined.

A

closed out dates

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16
Q

Refers to a room service that is free. Room or service provided but guest is not charged.

A

comp/ complimentary

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17
Q

use of a hotel room from 8AM to 5PM (special rate is given)

A

day use

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18
Q

checkout date

A

departure

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19
Q
  • indicated by guest who requires privacy
  • for cases wherein the sign has been up more than 48 hours, Duty Manager may be required to check the room and ensure safety of guest.
A

Do- Not- Disturb (DND) or privacy sign

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20
Q

room may be out of order or may be for other important reason

A

DNR (do not release)

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21
Q

complete list of guests checking out on a given day with their expected departure time

A

due outs

22
Q

when a guest will be checking in before 1PM

A

early arrival

23
Q

a guest who wants to check- out before the original scheduled date or departure time

A

early departure

24
Q
  • a condition wherein a guest arrives at the hotel without having to check in at the Front Desk
  • however, guest needs to provide his credit card details by filling up the “C.C.A.F” and scanned copy of their ID prior to their date
A

express check-in

25
Q
  • a condition whereby guest leaves the hotel without having to check out at the Front Desk
  • however, guest needs to furnish his credit card details on “Express Check out” Form, prior to his departure.
A

express check-out

26
Q

ETA

A

estimated time of arrival

27
Q

ETD

A

estimated time of departure

28
Q

FOC

A

free of charge

29
Q

record of all guest transaction created upon check in

A

folios

30
Q

report showing projected availability for determined lengths of time

A

forecast

31
Q

FOREX

A

foreign exchange currency

32
Q
  • all rooms occupied
  • no rooms left to sell
A

full house

33
Q

clients

A

guest

34
Q

all departments not in direct contact with the guests, staff areas, off limits to guest

A

back-of-the-house

35
Q

all departments in direct contact with the guest

A

front-of-the-house

36
Q

rooms allocated for staff use or for any other official purpose without any charges

A

house use

37
Q

within the hotel

A

in- house

38
Q

male/female visitors of guests who stay overnight with a corresponding charge.

A

joiners

39
Q

additional time allotted by the hotel after normal check-out time (needs manager approval)

A

LCO (late check-out)

40
Q

a letter issued to the guest’s company as an assurance that they are shouldering the expenses.

A

LOA (letter of authorization)

41
Q

guest booked for a minimum of six (6) nights

A

LSG (long-staying guest)

42
Q

pick up time of luggage’s from guests room upon checking-out

A

luggage down

43
Q

term used for when assisting guest in bringing their luggage to the assigned room

A

luggage up

44
Q

NCI

A

newly checked-in guest

45
Q

guest who fails to arrive on specified date of reservation

A

no show

46
Q

booking wherein the number of rooms is lesser than the expected arrival

A

overbooking

47
Q

a form completed and signed by the guest at the time of arrival

A

registration card

48
Q

assigning a room for a particular guest, not subject to change

A

room blocking

49
Q

two- way transfer from airport to hotel and from hotel to airport

A

round trip transfers

50
Q

room assigned by the reception desk as part of ocular inspections for tours and potential clients

A

showroom

51
Q

term used for guests who leave the hotel without setting their account

A

skipper

52
Q

convincing guest to utilize hotel products of a higher category in order to generate higher revenue

A

upsell

3rd Year (2nd Sem) (18 decks)

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