Foundation Ch. 2 & 3

Question 1

If you asked five different people to define professionalism, you would likely ________

Answer 1

Receive 5 different answers

Question 2

_______ is the daily maintenance of cleanliness by practicing good healthful habits

Answer 2

Personal Hygiene

Question 3

Which of the following is NOT an integral part of a good work ethic?
A) motivation
B) hygiene
C) integrity
D) enthusiasm

Answer 3

B) hygiene

Question 4

When speaking with an unhappy client about a scheduling mix up, it is important to ________

Answer 4

Stay detached

Question 5

Clients rely on beauty professionals to _____ and be_______.

Answer 5

Look good and be well groomed

Question 6

Fashion is naturally a _____ for the beauty professionals

Answer 6

Creative outlet

Question 7

Within seven ____, someone will establish eleven ____ of you.

Answer 7

Seconds, impressions

Question 8

Your ____ is a personal calling card where you display your talents in work so that potential employers can evaluate your professional skills

Answer 8

Portfolio

Question 9

Being well groomed advertises a professionals _______ their industry

Answer 9

commitment to

Question 10

There is a saying in marketing; if you’re not _____, then you don’t exist.

Answer 10

On the internet

Question 11

The discussion with the client that determines the clients needs and how to achieve the desire results is the _______

Answer 11

Client consultation

Question 12

Treatment brochures are MOST often ________

Answer 12

Provided by manufacturers

Question 13

When should a client consultation be performed? 

Answer 13

As part of every single service

Question 14

What is the first step in the 10 step consultation method? 

Answer 14

Review the intake forms

Question 15

Which of the following does NOT Define you as a professional and should NOT be considered one of your most valuable assets?
A) your knowledge
B) your talent
C) your professional reputation
D) your ability to be someone other than yourself

Answer 15

D) your ability to be someone other than yourself

Question 16

Social media websites, including photo sharing sites can quickly diminish a person’s reputation if _______ is neglected 

Answer 16

Media etiquette

Question 17

Your portfolio should be prepared in a way that projects _________

Answer 17

Professionalism

Question 18

______ is the FIRST step in making meaningful on the job communication a reality

Answer 18

Behavior in a professional manner

Question 19

When is it appropriate to go to your manager with a complaint about a colleague?
A) always
B) never
C) after you have tried everything to handle the problem yourself
D) anytime a colleague has done something to upset you

Answer 19

C) after you tried everything to handle the problem yourself

Question 20

Which of the following BEST describes your professional image?
A) it is your ability to become someone other than who you really are
B) it is based on your skill and talent, which get you to the top
C) it is your ability to control all the things that clients cannot see
D) it is the impression you project your appearance and conduct in the work place

Answer 20

D) it is the impression you project through your appearance and conduct in the workplace

Question 21

Which of the following is NOT part of personal grooming?
A) how a person dresses
B) how a person takes care of their hair
C) how a person treats, coworkers and clients
D) person cares for parts of their body

Answer 21

C) how a person treats, coworkers and clients

Question 22

You should avoid all except which of the following in order to prevent costly mistakes in your social media venues?
A) using foul language
B) forwarding spam
C) posting to personal pages or walls
D) participating in online arguments

Answer 22

C) posting to personal pages or walls

Question 23

One of the greatest challenges you encounter as a beauty, professional is the ______
A) maintenance of your own personal hygiene
B) diversity in your clients personalities
C) reliance on your own ethics and morals
D) adherence to professionalism in the workplace

Answer 23

B) diversity of your clients personalities

Question 24

Karen is admired by everyone at her workplace because of her complete dedication to the overall polished look that she maintains every single day. What specifically is it about caring that her coworkers admire?
A) her work ethic
B) her personal grooming
C) her professionalism
D) her attitude

Answer 24

B) her personal grooming

Question 25

Which of the following is most often not true of much older clients? A) they like to hear, please and thank you B) they do not like gum chewing C) they prefer personal over professional conversation D) they can be sensitive to verbiage about aging

Answer 25

C) they prefer personal over professional conversation

Question 26

Which of the following should you do as your employee valuation draws near? A) dramatically improve your behavior B) perform a self evaluation C) try to delay the evaluation D) try not to take the evaluation too seriously

Answer 26

B) perform a self evaluation

Question 27

Participate proactively in your career and in your success by _________

Answer 27

Communicating your desires and interests

Question 28

When reflecting, it is important to _________

Answer 28

Not interrupt while the clients is speaking

Question 29

Which of the following is not one of the important guidelines for interacting in communicating with your manager? A) ignore constructive criticism B) be a problem solver C) get your facts straight D) be open and honest 

Answer 29

A) ignore constructive criticism

Question 30

Not crossing your arms when listening to clients or team members is an example of ________

Answer 30

Be aware of your body language

Question 31

When should the client intake form be started?

Answer 31

When new clients first call to make the appointment

Question 32

Which of the following is true of the qualities that demonstrate professionalism? A) you will only bring them certain jobs and only to select clients B) they include only appearance, confidence, and integrity C) they will become the template through which shape your career D) there’s no way to know which qualities these are in yourself

Answer 32

C) they will become the template through which you shape your career

Question 33

Which of the following is not one of the image enhancers named in the text? A) soft skills B) customer service C) work ethic D) personal hygiene

Answer 33

D) personal hygiene

Question 34

Your portfolio is an _________ for potential clients and employers that allow them to evaluate your professional skills and technical artistry

Answer 34

Exhibit of your work on display

Question 35

What is the best first step for a beauty professional to take toward helping a client to make choices that reflect a personal sense of style?

Answer 35

Doing a little research

Question 36

Sheila’s employee evaluation is approaching because she knows it will benefit her standing on the job. She very much wants to interact with her manager and the best way during the evaluation which of the following should she avoid doing during this evaluation? A) asking her manager when she can take on more services B) asking her manager when her pay might be increased C) asking her manager to skip the guidance portion of her evaluation D) asking her manager when she might be considered for a promotion

Answer 36

C) asking her manger to skip the guidance portion of her evaluation

Question 37

Once in a while, you will inevitably encounter a dissatisfied client remember the ultimate goal _______

Answer 37

Make the client happy

Question 38

When you ________ you trust your judgment, uphold your values and stick to what you believe is right

Answer 38

Believe in yourself

Question 39

Which of the following is not true of the service record card? A) it is the clients permanent progress record of services received B) it is completed by the beauty professional performing the service C) it is intended for the clients use D) it is updated with each client visit

Answer 39

C) it is intended for the client use

Question 40

Zoey is studying for a career and beauty and wellness which of the following will be the basis of all long lasting relationships with Zoe’s clients coworkers? A) upselling productively B) styling expertly C) marketing skillfully D) communicating effectively 

Answer 40

D) communicating effectively

Question 41

10 step consultation method in order

Answer 41

1) review 2) assess 3) preferences 4) analyze 5) lifestyle 6) show and tell 7) recommend 8) upsell 9) maintenance 10) repeat 

Question 42

Which of the following is not one of the important guidelines for interacting and communicating with your manager? A) ignore constructive criticism B) be a problem solver C) get your facts straight D) be open and honest

Answer 42

A) ignore constructive criticisms

Question 43

Beatrice is receiving advice from a more experience colleague regarding her social media practices, especially as they relate to her day-to-day work and her career as a beauty pro which of the following is her colleague least likely to tell her as a must do on her social media pages? A) never use social media to communicate with clients B) do not let others manage own personal page C) moderate your own personal walls D) post, helpful content

Answer 43

A) never use social media to communicate with clients

Question 44

When you________, you trust your judgment, uphold your values and stick to what you believe is right

Answer 44

Believe in yourself

Question 45

What are the five image enhancers?

Answer 45

1. Soft skills 2. Customer service 3. Work ethic 4. Time management 5. Continuing education

Question 46

When should you try to upsell services? A) Always B) when working with a new client with whom you are not familiar C) when a client absolutely does not want to talk about adding on other services D) never

Answer 46

B) working with a client with whom you are not familiar

Question 47

______is the first step in making meaningful on the job communication a reality? A) being honest and sensitive B) remaining objective C) treating everyone with respect D) behaving in a professional manner

Answer 47

D) behaving in a professional manner